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BMC Remedy on Demand
ODBC Access Request
Process Description
1) Gather information from customer of what is the exact requirement and how many nodes will be
involved in using this privileged access to the BMC Databases.
2) After the information is received, get approval from BMC Security Group Manager.
3) If the Request is denied, then ODBC Access will not be granted.
4) Once approval is received from the BMC Security Group manager, a Customer representative needs
to sign off (see customer sign off shown below) and acknowledge the risk associated with the
opening of firewall ports on their end and also has to accept the impact / liability of any data loss in
the interim.
5) Once approval and customer sign-off are received from both BMC Security Group Manager and the
Customer Representative, then all required information (see Information Requirements shown
below) needs to be gathered to process the request made to the technical support team for
completion of activities associated with opening the firewall ports and getting credentials for
database access.
6) A change request needs to be opened and assigned to the BMC Security team with all required
customer information, as well as the current SQL Server port to be used for firewall port
configuration.
7) A Service Request needs to be opened and assigned to the Database Team for creating Read-only
Access to the Reporting Database of the customer. (Please refer to Database Access Request).
8) Once all activities have been completed, credentials are shared with the customer.
9) Once the customer receives the credentials for database access, then they will need to test
connectivity.
Considerations
1) ODBC connectivity can only be granted to those customers who have purchased the Dashboard and
Analytics Product or the Reporting Server Product.
2) ODBC access will only be provided to the Reporting Database (Daily Snapshot of the Production
Database) and not the actual Production Database.
FOR INTERNAL USE ONLY
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CONFIDENTIAL