Download Communications Advisor

Communications Advisor
Role Information
Role Title:
Communications Advisor
Function:
Finance
Unit
Corporate Affairs
Pay Band:
Fixed Salary 4
Location
Brisbane
Leader Profile:
Team member
Role Reports to (role title):
Manager Communications Customer Experience
Direct Reports (role titles):
Nil
Team Member Accountabilities
To be achieved by all Firstline Leaders
 Understands how to contribute to team, business and group priorities and drives priorities with a sense of
purpose.
 Collaborates across and within teams and build strong relationships with customers to match the right
solution to each customer’s needs – placing the customer at the heart of decisions.
 Knows and clarifies what’s expected, taking accountability to resolve problems and set high personal
standards to deliver timely results in a changing environment.
 Builds strong relationships, works effectively in diverse and flexible teams, takes ownership for learning and
development and takes action to enhance own and others’ safety and wellbeing.
 Keeps things simple while driving innovation, removing blockages and anticipates and adapts to changing
market and business challenges.
 Manages the quality of own data input and proactively helps identify risks and issues.
 Role model the Suncorp Values, Code of Conduct and Leader Profiles.
Prepared by:
(Name & position)
Sara Parrott
EM Communications & Events
Date:
1/05/2016
Approved by:
(Name & position)
Mary Jane Bellotti
EGM Group Corporate Affairs
Date:
4/05/2016
Role Specification
Objective of the Role
The Customer Experience Communications team is part of the wider Group Corporate Affairs team where
media, government, public policy, social responsibility and corporate communications are managed.
You have an important role in partnering with the Customer Experience team to deliver strategic
communications that are concise, timely and effective. You will play a crucial role supporting strategic leaders
and developing and executing communication activities that align to the One Suncorp strategy and the
priorities for the Customer Experience team.
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Key Accountabilities
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Ensure all communications are developed and targeted with measurable outcomes to support
business objectives
Evaluate effectiveness of all communications
Support the Manager Communications for Customer Experience to implement and evaluate
communications plans for Customer Experience
Leverage Suncorp wide channels and activities to communicate the Customer strategy to the broader
Suncorp team
Provide communication services and produce multi-media collateral and content for campaigns,
events, webcasts, videos, presentations, intranet and web content
Produce quality news and content for the Group intranet and Customer Experience channels
Work collaboratively with the Channels, Design, Events and External Relations teams to ensure an
integrated communications approach
Support the wider communication team, including editing communication material and providing
support during events
Be proactive in identifying issues, problems and opportunities and formulating appropriate responses
Build and maintain trusted stakeholder relationships
Use innovative communication techniques to successfully drive outcomes through design, digital
channels and stakeholder engagement.
Key Stakeholder Relationships
Internal Relationships
 Customer Experience team
 Group Corporate Affairs teams (Communications, Events, External Relations, Social Media,
Government Relations, Public Policy, Insurance, Banking & Wealth operational functions)
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Key Business Leaders
External Relationships
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Sponsored organisations and associations
Third-party partners
External contractors and consultants
Person Specification
Key job requirements
Qualifications (indicate whether mandatory or desired)
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Degree in Communications, Journalism, PR, Media Studies or business related discipline. Mandatory
Other qualifications in business, finance, marketing or change management. Desired
Experience (minimum type and level of experience required to perform the role)
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3 years+ communications experience with extensive knowledge of communications principles, best
practice and emerging trends and technologies.
Strategic communications, change management communications in a multi-disciplinary environment
experience. Desired.
Strong understanding of Financial Services and or the Insurance industry. Desired
Key Capabilities/Technical Competencies (skills, knowledge, technical or specialist capabilities)
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Experience in developing effective and appropriate communications and engagement strategies and
plans
Ability to quickly grasp and interpret complex business strategies, objectives and processes, and distil
into effective and targeted communications for a wide variety of audiences
Skilled in using MS Office suite, Adobe design suite and SharePoint
Strong planning skills with commitment to providing high-levels of customer service and delivering
high-quality solutions within required timeframes
Excellent written and verbal communication skills.
Keep up with industry trends and adapt work accordingly.