Download silk purse for far less than the price of a “sows ear”.

Blackburn Enterprise Centre (Telephone System).
“It’s refreshing that Blackburn w/Darwen are treating the building as an
incubator for SMEs” Tony Raynor – Abbey Telecom
”SMEs are getting a “silk purse for far less than the price of a “sows
ear”.
Most business customers choosing a new telephone system would like the option of features
like; Call recording, Voicemail, Voicemail to e-mail, call management software and Voice over
Internet Protocol (VoIP), but find the cost of implementing these features too expensive. So
they end up buying a basic system with direct dial and caller ID.
However, by using a centralised telephone system within a managed office these customers
can have the options at less than the cost of leasing the most basic of systems. Indeed the
centre has made it’s pricing “simply irresistible”
Rental costs / outright purchase comparisons below…
Rental costs per month
comparison
Handset £5
Voicemail £1
Outright purchase price
Handset
£150
Voicemail card £300
Call Management £0.50p
CMS £800 (small version)
ISDN line per channel £10
Installation £249 per line
VoIP Handset £10
VoIP system card £1100
VoIP Handset £190
Softphone license £150
ISDN lines and DDI numbering
DDI. Direct Dialling Inwards gives the ability to have multiple telephone numbers even with a
small number of lines (or channels in ISDN speak).
Save having to rent costly lines - This allows for; fax machines, PDQs, private lines, etc, to
be connected through the telephone system making significant savings on line rental costs.
Answer the phone in different company names or department names - These names will
show on the LCD display so the user only has to read the screen as they answer the call.
Reduce wasted marketing spend - analyse the response to different advertising and
marketing initiatives by using the Centre’s DDI numbers to track where your enquiries come
from.
Save on receptionist costs - dial direct to an individual’s desk, bypassing the telephonist.
CLI. Calling Line Identity or caller ID gives the ability to see who is calling you before
answering the phone.
Each display phone remembers the last 10 caller IDs – Never miss a call and correct
wrongly taken messages
Receive information of caller IDs – If you need to historically check whether or not you
made or received a call the Centre offers a call management software option for pence per
week.
Specific caller IDs can be automatically routed to the correct department.
Voicemail and Auto Attendant
Voicemail/AA cards usually cost £1200 minimum but the Centre will offer voicemail for less
than £5 per month. They are a powerful communications tool that cost-effectively delivers the
benefits call processing
1. increases efficiency
2. saves money
3. reduces missed and dropped calls
4. optimises customer responses level
Key Voicemail Features
1. Personal ID and security code
2. Answer machine emulation (so you can listen before answering)
3. Remote access (from your mobile or home)
4. Call Recording – so you can record selected calls
5. Internal Reply and External Call-back
6. Group messaging
7. Message notification methods – It can ring your mobile to prompt you that you have
messages
8. Date and time stamping
Call Management Software
CMS delivers a range of applications that create real business benefits. By providing fresh,
relevant data and analysis on system, department and user activity your customer is able to
make informed decisions on resource allocation to
1. Create greater staff efficiency – see who is working hard or slowly
2. Identify opportunities for cost reduction
3. Deliver more effective services to customers
4. Maximise the return on your existing and future IT investments
5. Achieve and measure Service Legal Agreements
Enables individuals and multi-user management with a comprehensive suite of features and
functionality and the ability to create bespoke reports to meet user specific business
needs.
With the addition of applications including:
1. Call centre Agent Monitor
2. ACD Group Wallboard
3. ACD Group Monitor
4. Real-time Reports
5. Historical Reports
Real-Time and historic statistics on Call Centre agents as well as offering the same reporting
for all extensions users
Voice over Internet Protocol (VoIP).
When the application is started it communicates across the IP network, normally this is the
Internet, the IP handset or Soft Phone then connects to your office system as a normal IP
extension with all of the features now available to you wherever you are. You will have full
access to your, DDI calls, voicemail, Personal and system directories just as if you were in
the office. All features that are available to you from your office phone are available in the
same way on the IP handset or Soft Phone.
Fore More information: Les Prenton Abbey Telecom 01254 272000
[email protected]
Blackburn Enterprise Centre Broadband Solutions
(Internet and Network Specifications)
Provided by:
SCH Systems Limited
Preston Lancs,
Every business from startups to large corporates need and rely on Internet Access and
Secure Networks within their organisations.
Blackburn and Darwen have ensured that this was a paramount requirement within the newly
developed Blackburn Enterprise Centre.
Businesses have options available to them on the type of Internet Connection and Internal
Network Configuration.
Option one
£20 a month
A dedicated Virtual Local Area Network (VLAN) hardwired into the chosen suite. The network
connection is controlled by the latest Cisco Router. Cisco are one of the world’s leading
manufacturers of networking equipment. The VLAN will have it’s own range of IP Addresses,
X.X.X.1-254. Remote Access to the VLAN is achieved by installing a CISCO VPN client onto
a remote device that requires access to the VLAN. Again this service has connectivity to the
Internet via an ADSL Max Circuit. This type of circuit, ADSL Max, has a very low contention
ratio with Massive Download and Upload speeds. The Speeds currently available to the
Blackburn Enterprise Centre are 8Mbs Download and a 800Kbs Upload. This service is
available to all tenants at a fraction of the actual cost. Public IP Addresses are available for
tenants who require them (costed separately)
Option Two
£100 a month
Internal Network Provision as per Option Two but using a Dedicated Leased Line Circuit for
internet connectivity. Circuits of this nature are common place in Very Large Multi National
Companies due to the expense of installation, rental and support. Blackburn Enterprise
Centre is able to offer tenants this form of connectivity at a cost that is very affordable. The
Leased Line Circuit is monitored 24/7 to ensure maximum availability.
Additional Items
No two businesses are the same on IT infrastructure requirements. The Blackburn Enterprise
Centre has options to suit all tenants. Additional network equipment and configuration can be
carried out to suit your needs.
For Example:
Fixed Public IP Address
£5.00 / month
Secure Cisco Wireless Access Points
£349.00
(Installed
and Configured)
Please call 01772 851110 to discuss your requirements or email
[email protected]