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PROJECT MANAGEMENT, PMI APPROACH (PMP) PROJECT COMMUNICATIONS MANAGEMENT References: Book: PMP in Depth by P. Sanghera Book: The PMP Exam, How to Pass on Your First Try Project Management Lessons in Undergraduate Study Sayed Ahmed 1 BSc. Eng. in CSc. & Eng. (BUET, Bangladesh) MSc. in CSc. (University of Manitoba, Canada) http://sayed.JustEtc.net http://www.JustETC.net [email protected], www.justetc.net Just E.T.C for Business, Education, Technology, and Entertainment Solutions REFERENCES & SOURCES Book: PMP in Depth by P. Sanghera Read on 2007 Book: The PMP Exam, How to Pass on Your First Try Read on 2007 Project Management Lessons in Undergraduate Study Articles from the Internet Originally created these notes back on 2007 [email protected], www.justetc.net 2 PROJECT COMMUNICATIONS MANAGEMENT For bigger projects communication also needs to be preplanned and executed effectively Though based on the circumstances, the plan may need to be reviewed and changed [email protected], www.justetc.net 3 OVERVIEW Overview Project communication can be very tricky and political Deals with Compiling, Sending, Storing, distributing and managing project record Handles four areas [email protected], www.justetc.net What to communicate, to whom, how often, when 4 MUSHROOM PROJECT MANAGEMENT Mushroom Project Management Managing projects by keeping everybody in the dark and checking progress periodically rather than distributing accurate project information timely and to the right audience [email protected], www.justetc.net 5 COMMUNICATION MANAGEMENT SUB TOPICS Communication Management Sub Topics Planning (Communications Planning) Executing (Information Distribution) Monitoring and Controlling (Performance reporting and manage stakeholders) [email protected], www.justetc.net Defining these lines of communication and informing the plan to the stakeholders (and executing accordingly) may reduce conflict and encourage team spirit 6 ROLE OF PROJECT MANAGER Role of Project Manager Mostly communication [email protected], www.justetc.net Communication more than decision making 90% time in communication where 50% with the project team 7 COMMUNICATION MANAGEMENT SUB TOPICS Planning (Communications Planning) output: Communication management plan How often Media/format-email, web, meeting what information [email protected], www.justetc.net to whom Several things contribute in Communications Planning such as Enterprise Environmental Factors Organizational Process Assets Project Management Plan Project Scope Statement 8 PLANNING TOOLS Tools Communication Channels [email protected], www.justetc.net Determine the path of communications. N people can communicate in n(n-1)/2 ways. A subset may be selected. Sometimes, determination of official channel of communication is important. Technology like net-meeting, video-conferencing may also be used for communications 9 COMMUNICATION MANAGEMENT PLAN Communication management plan [email protected], www.justetc.net who should be informed what who will send Method of sending Update how often Define terms 10 EXECUTING (INFORMATION DISTRIBUTION) Executing (Information Distribution) Communications Model [email protected], www.justetc.net Active Listening Effective Listening Feedback Non Verbal Para-lingual 11 EXECUTING (INFORMATION DISTRIBUTION) Methods Of communication Informal Written Formal Written Informal Verbal Formal Verbal [email protected], www.justetc.net 12 MONITORING AND CONTROLLING Monitoring and Controlling Performance reporting and managing stakeholders [email protected], www.justetc.net 13