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Digital Intelligence
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2016 Perpetuuiti. All Rights Reserved
Av3ar Overview
Av3ar is an Artificial Intelligence platform that understands, learns, interacts
and solve problems as a human would
Automating the processes that support IT services can reduce management costs and increase
productivity, while improving overall performance and availability of all critical business services.
The next generation Cognitive Computing and Machine Learning system from Perpetuuiti, Av3ar
is aimed to deliver end-to-end Interactive solutions that dramatically improves the operational
efficiencies of cu stomers in the gl obal marketplace. It understands, learns an d responds back to
customers with emotions like humans.
The product gets plugged into the customer place and absorbs all the data to learn the pattern of
the day-to-day tasks and processes. It automates the steps that are required to execute tasks to be
carried out daily and solve complex problems that typically takes time to resolve. The built-in
Analytics engine is capable of predicting probable issues and breakdowns, decides the
approaches to solve them automatically. The compatible platforms includes PC, Tablet or Mobile
to view the interface and work on.
Av3ar uses Artificial Intelligence (AI) and Machine Learning (ML) algorithms to sense,
predict, analyze and solve issues. It provides 360 degree view to customers through the Executive
Dashboard on the issues and their status updates like open/ resolved tickets, on-going tickets and
so on.
Av3ar is aimed to deliver end-to-end Interactive solutions that dramatically improve the
operational efficiencies of customers in the global marketplace. It is compatible with PC, Tablet
or Mobile to view the interface and work on.
c
2016 Perpetuuiti. All Rights Reserved
Av3ar-The AI Platform
Av3ar helps automate what we commonly refer to as knowledge work. Av3ar learns just as any new
employee and can apply its knowledge to help employees and customers in virtually any industry addressing
a wide range of business challenges.
Process Automation
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AP & AR
Book Keeping
Audit Trails
Claims Processing
TPA Activities
KYC
MIS
Document Management
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Service Desk Operations
Remote monitoring &
management
Network Monitoring
DBA Administrator
Storage/Backup Management
Network/ Security
Administration.
How Av3ar works?
Av3ar is a Cognitive Framework that uses Natural Language
Processing (NLP) technique to interact with customers to
provide resolutions within minutes. It also uses ‘Machine
Learning’ and ‘Deep Learning’ algorithms to adapt to the
customer environment to quickly takeover the daily operations
and start serving customers by itself. It can learn from multiple
sources of information like,
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User actions
Knowledge base
Internet
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Feeds from other related systems
Av3ar resolves issues quickly within minutes and any
issues that requires external entities that does not fall
under Av3ar’s purview will be routed to the next level queue
automatically as part of the process. Based on the resolution
given by the engineer in the next level, Av3ar learns and adds
the learning to its knowledge base to resolve similar issues
in future by itself.
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2016 Perpetuuiti. All Rights Reserved
Customer Service
IT Automation & Management
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Chat Support
Email Support
CIM Admin
Mobility Support
Social Media Management
FAQs
What does Av3ar do?
Av3ar is a unique type of Virtual Assistant
who can absorb, deconstruct and use
information like a human being. It has
a Self Service portal that understands
customer queries and resolve problems
without human intervention. It responds
to customer chat inputs with responses
over chat and also reads and understands their emails and provides email
resolutions, using Artificial Intelligence.
Av3ar can handle multiple languages to
interact with customers across the Globe
Av3ar can be trained to handle any daily
routine tasks. It works on Deep Learning
technology to identify the problem and
resolve based on real life experience.
How Av3ar Learns from Experiences?
If Av3ar understands your question, it responds
to your inquiry.
If Av3ar knows the answer to your question, it
executes the process to solve the problem.
If Av3ar does not know the answer to your
question, it can find it by searching the web or your
intranet.
If Av3ar cannot find the answer, it escalates the
question to a human colleague.
Av3ar then observes its human colleague’s actions
and absorbs the information for future reference.
c
2016 Perpetuuiti. All Rights Reserved
Key Roles of Av3ar
Av3ar can be trained to handle almost any knowledge-based task. Av3ar has the capacity to perform and
contribute in a diverse spectrum of roles in almost any business scenario. Av3ar learns just as any new
employee and can apply its knowledge to help employees and customers in virtually any industry addressing
a wide range of business challenges. And, because of its extensive understanding of languages (Av3ar can
be trained to handle multiple languages out of the box), it can work with colleagues and customers around
the world.
Customer Experience Management
Process Automation
IT and Infrastructure Support
Discover newer and faster
approaches to interact with
customers and maintain
consistency across all the channels
of communication with Av3ar.
With Av3ar, you can automate and
expedite a wide range of industry-specific operational and support
processes.
Use Perpetuuiti’s Cognitive-Capable
Bots to execute regular or triggered
support actions across any
application, system or technology.
Human Resource Services
Back Office Administration & Reporting
Data Migration & Management
With Perpetuuiti’s
Cognitive-Capable Bots you can
automate any structured
administrative task where humans
interact with technology.
Manage migration and handling of
data between internal or external systems using Perpetuuiti’s Digital
Workforce.
Reconfigure your HR practices and
processes to improve employee engagement and reduce operating
costs by intelligent HRM automation
with Av3ar.
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2016 Perpetuuiti. All Rights Reserved
How Av3ar handles a typical Services Desk Activity?
Av3ar brings advanced artificial intelligence (AI) to Service Desk area and other interactive operations by engaging
users in more intuitive and natural conversations through Chat.
Service Desks can file a wide range of questions and requests, and Av3ar’s ability to learn quickly and ask qualifying
questions to get to the root of a problem makes it ideal for providing call center support. Av3ar is able to receive
customer inquiries and provide answers by understanding what a customer is looking for and asking the necessary
questions over chat support to clarify the issue. It can also find and access information, all in order to solve a
problem and provide a customer with an answer. If it cannot help the customer itself, it will raise the issue to its
human counterpart, and it can then aid them in solving the problem, while also learning how to solve the problem
itself for future situations.
Typical Service Desk activities are handled interactively by Av3ar such as,
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Day-to-day mundane tasks that are repetitive by nature
Processes that are handled which are having same pattern of activities where there are
multiple relative tasks are involved
L1/ L2 Helpdesk issues that do not require any external entities to get involved
Call Center/ BPO support
Other Interesting Attributes of Av3ar
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With AI and Machine Learning algorithms it can sense, predict, analyze and solve issues
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Learns a manual within minutes and answer any questions based on the learning
Can be trained to handle multiple Languages out of the box
Responsive to Human Emotions with an empathy
Multiple Av3ar Virtual Assistant personalities with appropriate skill levels
2016 Perpetuuiti. All Rights Reserved
Applying Av3ar across Business Functions
Finanace & Accounting
Ap & AR
Book keeping
Audit Trails
Internal Audit
Cash Management
GL & reporting
MIS
Vendor Payment
Processing
Reulatory & Compliance
Data reconciliation
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HR/ Recruiting
Procurement & Sourcing
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Pre-screening for
recruitment
Onboarding process
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Data extraction
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2016 Perpetuuiti. All Rights Reserved
Sales & Marketing
IT
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IT - Service Desk Operations
Remote Monitoring &
Management
Network Monitor
Service Desk Operations
Network Monitoring
DBA Administrator
Storage / Backup
Management
Network/ Security
Administration
Contract Management
Invoice Processing
Reconciliation
Spend Analytics
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Customer Intelligence
Omni channel
Network Monitor
Personalization
Sales forecasting
Network Monitoring
Customer Service
Sentiment Analysis
Social Media Monitoring
& Management
Image Recognition
Customer Service
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Email Support
Chat Support
CIM Support
Mobility Support
FAQs
Virtual Assistant
How is Av3ar Different?
Av3ar has contextual comprehension
Unlike search algorithms Av3ar has contextual comprehension:
Av3ar links concepts and optimizes customer queries.
Av3ar Understands what you actually mean
While other systems require exact phrases or fixed content, the
contextual filters used by Av3ar allows it to understand slackly
stated problems.
Av3ar has an EQ
Av3ar is equipped to sense human emotions and respond
appropriately
Av3ar emulates Human Intelligence
Av3ar brings advanced Artificial Intelligence (AI) to interactive
operations by engaging users in more intuitive and natural
conversations through Chat.
Av3ar is more Consulting based Outcome Focused
Av3ar brings advanced Artificial Intelligence (AI) to
Business to achieve the necessary Business Outcomes.
Av3ar is foraying into Impact based Models
beyond traditional BPM & IT
Av3ar is foraying into Business Models beyond traditional
BPO & IT Services in creating impactful solutions on AI
into Agritech, HealthcareIT, Education Sectors.
Av3ar can help predict probable issues
Av3ar has BUILT-IN ANALYTICS ENGINE which is
capable of predicting probable issues and
breakdowns, decides the approaches to solve them
automatically without any Human Intervention.
c
2016 Perpetuuiti. All Rights Reserved
How Av3ar Benefits the Business?
Av3ar works at the same high standard all the time, every time…
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Av3ar works as an extension of a company’s existing workforce
Enables reliable 24/7/365 execution of tasks
Empathizes like humans – connects at an emotional level
Av3ar keeps learning and improving; the more it learns, the more efficient it becomes
With Av3ar at work, human employees can take on higher-level roles such as mining data to formulate
new ways to enrich customer service
By handling repetitive, often tedious yet necessary tasks, Av3ar eliminates the margin of human error.
Multiple Av3ar Digital Assistants
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AIDA
AMY
FOLKMAN
CLARA
Customer support
DB Admin
Network Expert
OS Expert
2016 Perpetuuiti. All Rights Reserved
Av3ar Dashboard
Interactive Chat Window
To request a Demo or for more information on Av3ar, please get in touch
with us:
[email protected]
www.ptechnosoft.com
020 6687 8300
About Perpetuuiti
We are a leading Enterprise Software Products Company with innovative products built in accordance with global benchmarks transforming the way businesses
operate in the digital Age. We deploy futuristic technologies like Artificial Intelligence (AI), Cognitive Computing (CC), Machine Learning (ML), Robotic Process
Automation (RPA) and Intelligent Process Automation (IPA) to enable Automation solutions for INTELLIGENT Business Service Availability Management (iSAM),
INTELLIGENT Business Continuity Management (iBCM), Data Replication and Cloud Migration, Real-Time Auto-Discovery and Application Interdependency
Mapping. For additional information, visit,
www.ptechnosoft.com
c
2016 Perpetuuiti. All Rights Reserved