Survey
* Your assessment is very important for improving the workof artificial intelligence, which forms the content of this project
* Your assessment is very important for improving the workof artificial intelligence, which forms the content of this project
Technological singularity wikipedia , lookup
Pattern recognition wikipedia , lookup
Machine learning wikipedia , lookup
Embodied cognitive science wikipedia , lookup
Intelligence explosion wikipedia , lookup
History of artificial intelligence wikipedia , lookup
Ethics of artificial intelligence wikipedia , lookup
Existential risk from artificial general intelligence wikipedia , lookup
Digital Intelligence Redefined with c 2016 Perpetuuiti. All Rights Reserved Av3ar Overview Av3ar is an Artificial Intelligence platform that understands, learns, interacts and solve problems as a human would Automating the processes that support IT services can reduce management costs and increase productivity, while improving overall performance and availability of all critical business services. The next generation Cognitive Computing and Machine Learning system from Perpetuuiti, Av3ar is aimed to deliver end-to-end Interactive solutions that dramatically improves the operational efficiencies of cu stomers in the gl obal marketplace. It understands, learns an d responds back to customers with emotions like humans. The product gets plugged into the customer place and absorbs all the data to learn the pattern of the day-to-day tasks and processes. It automates the steps that are required to execute tasks to be carried out daily and solve complex problems that typically takes time to resolve. The built-in Analytics engine is capable of predicting probable issues and breakdowns, decides the approaches to solve them automatically. The compatible platforms includes PC, Tablet or Mobile to view the interface and work on. Av3ar uses Artificial Intelligence (AI) and Machine Learning (ML) algorithms to sense, predict, analyze and solve issues. It provides 360 degree view to customers through the Executive Dashboard on the issues and their status updates like open/ resolved tickets, on-going tickets and so on. Av3ar is aimed to deliver end-to-end Interactive solutions that dramatically improve the operational efficiencies of customers in the global marketplace. It is compatible with PC, Tablet or Mobile to view the interface and work on. c 2016 Perpetuuiti. All Rights Reserved Av3ar-The AI Platform Av3ar helps automate what we commonly refer to as knowledge work. Av3ar learns just as any new employee and can apply its knowledge to help employees and customers in virtually any industry addressing a wide range of business challenges. Process Automation • • • • • • • • AP & AR Book Keeping Audit Trails Claims Processing TPA Activities KYC MIS Document Management • • • • • • Service Desk Operations Remote monitoring & management Network Monitoring DBA Administrator Storage/Backup Management Network/ Security Administration. How Av3ar works? Av3ar is a Cognitive Framework that uses Natural Language Processing (NLP) technique to interact with customers to provide resolutions within minutes. It also uses ‘Machine Learning’ and ‘Deep Learning’ algorithms to adapt to the customer environment to quickly takeover the daily operations and start serving customers by itself. It can learn from multiple sources of information like, • • • User actions Knowledge base Internet • Feeds from other related systems Av3ar resolves issues quickly within minutes and any issues that requires external entities that does not fall under Av3ar’s purview will be routed to the next level queue automatically as part of the process. Based on the resolution given by the engineer in the next level, Av3ar learns and adds the learning to its knowledge base to resolve similar issues in future by itself. c 2016 Perpetuuiti. All Rights Reserved Customer Service IT Automation & Management • • • • • • Chat Support Email Support CIM Admin Mobility Support Social Media Management FAQs What does Av3ar do? Av3ar is a unique type of Virtual Assistant who can absorb, deconstruct and use information like a human being. It has a Self Service portal that understands customer queries and resolve problems without human intervention. It responds to customer chat inputs with responses over chat and also reads and understands their emails and provides email resolutions, using Artificial Intelligence. Av3ar can handle multiple languages to interact with customers across the Globe Av3ar can be trained to handle any daily routine tasks. It works on Deep Learning technology to identify the problem and resolve based on real life experience. How Av3ar Learns from Experiences? If Av3ar understands your question, it responds to your inquiry. If Av3ar knows the answer to your question, it executes the process to solve the problem. If Av3ar does not know the answer to your question, it can find it by searching the web or your intranet. If Av3ar cannot find the answer, it escalates the question to a human colleague. Av3ar then observes its human colleague’s actions and absorbs the information for future reference. c 2016 Perpetuuiti. All Rights Reserved Key Roles of Av3ar Av3ar can be trained to handle almost any knowledge-based task. Av3ar has the capacity to perform and contribute in a diverse spectrum of roles in almost any business scenario. Av3ar learns just as any new employee and can apply its knowledge to help employees and customers in virtually any industry addressing a wide range of business challenges. And, because of its extensive understanding of languages (Av3ar can be trained to handle multiple languages out of the box), it can work with colleagues and customers around the world. Customer Experience Management Process Automation IT and Infrastructure Support Discover newer and faster approaches to interact with customers and maintain consistency across all the channels of communication with Av3ar. With Av3ar, you can automate and expedite a wide range of industry-specific operational and support processes. Use Perpetuuiti’s Cognitive-Capable Bots to execute regular or triggered support actions across any application, system or technology. Human Resource Services Back Office Administration & Reporting Data Migration & Management With Perpetuuiti’s Cognitive-Capable Bots you can automate any structured administrative task where humans interact with technology. Manage migration and handling of data between internal or external systems using Perpetuuiti’s Digital Workforce. Reconfigure your HR practices and processes to improve employee engagement and reduce operating costs by intelligent HRM automation with Av3ar. c 2016 Perpetuuiti. All Rights Reserved How Av3ar handles a typical Services Desk Activity? Av3ar brings advanced artificial intelligence (AI) to Service Desk area and other interactive operations by engaging users in more intuitive and natural conversations through Chat. Service Desks can file a wide range of questions and requests, and Av3ar’s ability to learn quickly and ask qualifying questions to get to the root of a problem makes it ideal for providing call center support. Av3ar is able to receive customer inquiries and provide answers by understanding what a customer is looking for and asking the necessary questions over chat support to clarify the issue. It can also find and access information, all in order to solve a problem and provide a customer with an answer. If it cannot help the customer itself, it will raise the issue to its human counterpart, and it can then aid them in solving the problem, while also learning how to solve the problem itself for future situations. Typical Service Desk activities are handled interactively by Av3ar such as, • • • • Day-to-day mundane tasks that are repetitive by nature Processes that are handled which are having same pattern of activities where there are multiple relative tasks are involved L1/ L2 Helpdesk issues that do not require any external entities to get involved Call Center/ BPO support Other Interesting Attributes of Av3ar c • With AI and Machine Learning algorithms it can sense, predict, analyze and solve issues • • • • Learns a manual within minutes and answer any questions based on the learning Can be trained to handle multiple Languages out of the box Responsive to Human Emotions with an empathy Multiple Av3ar Virtual Assistant personalities with appropriate skill levels 2016 Perpetuuiti. All Rights Reserved Applying Av3ar across Business Functions Finanace & Accounting Ap & AR Book keeping Audit Trails Internal Audit Cash Management GL & reporting MIS Vendor Payment Processing Reulatory & Compliance Data reconciliation • • • • • • • • HR/ Recruiting Procurement & Sourcing • Pre-screening for recruitment Onboarding process • Data extraction • • • • • • • • • • • • • • • c 2016 Perpetuuiti. All Rights Reserved Sales & Marketing IT • IT - Service Desk Operations Remote Monitoring & Management Network Monitor Service Desk Operations Network Monitoring DBA Administrator Storage / Backup Management Network/ Security Administration Contract Management Invoice Processing Reconciliation Spend Analytics • • • • • • • • • • Customer Intelligence Omni channel Network Monitor Personalization Sales forecasting Network Monitoring Customer Service Sentiment Analysis Social Media Monitoring & Management Image Recognition Customer Service • • • • • • Email Support Chat Support CIM Support Mobility Support FAQs Virtual Assistant How is Av3ar Different? Av3ar has contextual comprehension Unlike search algorithms Av3ar has contextual comprehension: Av3ar links concepts and optimizes customer queries. Av3ar Understands what you actually mean While other systems require exact phrases or fixed content, the contextual filters used by Av3ar allows it to understand slackly stated problems. Av3ar has an EQ Av3ar is equipped to sense human emotions and respond appropriately Av3ar emulates Human Intelligence Av3ar brings advanced Artificial Intelligence (AI) to interactive operations by engaging users in more intuitive and natural conversations through Chat. Av3ar is more Consulting based Outcome Focused Av3ar brings advanced Artificial Intelligence (AI) to Business to achieve the necessary Business Outcomes. Av3ar is foraying into Impact based Models beyond traditional BPM & IT Av3ar is foraying into Business Models beyond traditional BPO & IT Services in creating impactful solutions on AI into Agritech, HealthcareIT, Education Sectors. Av3ar can help predict probable issues Av3ar has BUILT-IN ANALYTICS ENGINE which is capable of predicting probable issues and breakdowns, decides the approaches to solve them automatically without any Human Intervention. c 2016 Perpetuuiti. All Rights Reserved How Av3ar Benefits the Business? Av3ar works at the same high standard all the time, every time… • • • • • • Av3ar works as an extension of a company’s existing workforce Enables reliable 24/7/365 execution of tasks Empathizes like humans – connects at an emotional level Av3ar keeps learning and improving; the more it learns, the more efficient it becomes With Av3ar at work, human employees can take on higher-level roles such as mining data to formulate new ways to enrich customer service By handling repetitive, often tedious yet necessary tasks, Av3ar eliminates the margin of human error. Multiple Av3ar Digital Assistants c AIDA AMY FOLKMAN CLARA Customer support DB Admin Network Expert OS Expert 2016 Perpetuuiti. All Rights Reserved Av3ar Dashboard Interactive Chat Window To request a Demo or for more information on Av3ar, please get in touch with us: [email protected] www.ptechnosoft.com 020 6687 8300 About Perpetuuiti We are a leading Enterprise Software Products Company with innovative products built in accordance with global benchmarks transforming the way businesses operate in the digital Age. We deploy futuristic technologies like Artificial Intelligence (AI), Cognitive Computing (CC), Machine Learning (ML), Robotic Process Automation (RPA) and Intelligent Process Automation (IPA) to enable Automation solutions for INTELLIGENT Business Service Availability Management (iSAM), INTELLIGENT Business Continuity Management (iBCM), Data Replication and Cloud Migration, Real-Time Auto-Discovery and Application Interdependency Mapping. For additional information, visit, www.ptechnosoft.com c 2016 Perpetuuiti. All Rights Reserved