Download 1. To assist with the administration of the RCM and RCMJD Friends

Royal College of Music
Job Description
______________________________________________________________________
Identifying Factors
Post Title
Development Assistant (Friends & Alumni Relations)
Grade
4
Line Manager
Development Manager (Friends & Alumni Relations)
______________________________________________________________________
Job purpose and major tasks
1. To assist with the administration of the RCM and RCMJD Friends and Alumni
programmes
2. To assist with the administration of the RCM’s annual Soirée d’Or
3. To assist with the RCM’s Restore A Score programme and other targeted fundraising
appeals
4. To answer queries within the Development team about the Raiser’s Edge database
and to produce donor and financial reports and Gift Aid claims
5. To assist with the smooth running of office-wide processes
Duties
(i) Friends and Alumni (RCM and RCMJD)
 Membership administration and benefits
o With supervision from the Development Manager (Friends & Alumni), to
organise delivery of Friends events such as pre-concert suppers, Friends
Summer Party, drinks receptions and Behind the Scenes events, to produce
literature and booking sheets for these events, and to oversee the booking
process. To assist RCMJD Friends committee to plan their own events
o To process renewal mailings to current members (Friends of RCM and RCMJD),
to process all related gifts including new subscriptions
o To process the mailing of each season’s RCM newsletter and Events Guide to
all members, and to produce and mail e-newsletters on a regular basis to all
members
o To oversee the acknowledgement of the Friends in College literature and on
website
o To oversee the delivery of special benefits to higher level members including
organising special events, mailing of signed opera programmes and private
tours of the College
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
RCM Alumni and staff
o To work closely with colleagues in Woodhouse Centre and Communications to
ensure meaningful interaction with Alumni and current/former members of
staff in order to maximise relationships with them
o To support all fundraising initiatives aimed at RCM Alumni and current/former
staff, including direct-mail, e-mail and telephone campaigns, Annual Fund
giving
o With supervision from the Development Manager (Friends & Alumni) to
organise a vibrant calendar of events aimed at engaging RCM Alumni and
current/former staff

Senior Volunteers
o To work with Friends Ambassadors and RCM Alumni to help promote the RCM
Friends scheme and alumni engagement
o To work closely with RCMJD Friends Committee to ensure smooth
administration of their scheme, including attendance at RCMJD Friends
meetings and events from time to time

Other
o To update and amend all literature relating to the Friends programmes and
RCM Alumni, to design new literature when necessary, and to oversee the
distribution of the literature
o To act as first point of contact for all related enquiries
(ii) Soirée d’Or
With supervision from the Development Manager (Friends & Alumni) and Events Manager, to
co-ordinate the organisation of the RCM’s flagship annual fundraising gala concert & dinner,
including:
 Co-ordinating elements of print (e.g. invitations, programme, menu cards)
 Co-ordinating sponsorship, corporate donations, advertising and gifts
 Working with the Soirée d’Or Chair and Committee: arranging meetings, providing
agendas and relevant papers and undertaking appropriate follow-up
 Liaising with table-hosts about payments, table-plans, guest names and dietary
requirements
 Liaising with caterers, lighting and sound designers, venue hire at external venue,
and other suppliers
 Assisting with annual Soirée d’Or budget
 Acting as first point of contact for all related enquiries and co-ordinating tablebookings
(iii) Restore a Score and other fundraising appeals
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With supervision from the Development Manager (Friends & Alumni), to organise the annual
Restore a Score programme and other targeted fundraising appeals to RCM Friends and
alumni, including:
 Stewardship of existing donors
 Ensuring that all related literature is kept up-to-date
 Liaison with internal departments at the RCM as appropriate
 Arrange specific events for donor groups and RCM alumni where appropriate
(iv) Raiser’s Edge and Reporting
To answer queries within the Development team for Raiser’s Edge, and to act as liaison,
including:
 To provide weekly financial reports from Raiser’s Edge to Finance
 To provide accurate and up-to-date lists of donors from Raiser’s Edge for use in RCM
publications, and to maintain an accurate, up-to-date list of donors on the RCM’s
website
 To process Gift Aid claims on a quarterly basis, in conjunction with Finance
 To liaise with Blackbaud and RCM IT Department over any problems with the
database
(v) Running of office-wide processes
 To oversee financial reporting for fundraising, and to be the main liaison with
Finance Department
 To oversee all donor acknowledgement, including on website and in printed matter
 To co-ordinate and update the Support Us pages on the RCM website and in printed
matter
 To represent Development on RCM’s IT User Group, Catering Committee, Events
Marketing Group
vi) Other
 To undertake any other reasonable tasks as requested by Development Manager
(Friends & Alumni)
Analysis of performance requirements
Significant external contacts
 Members of the RCM and
RCMJD Friends programme
 Donors to Restore a Score
 RCMJD Friends Committee
 RCM Friends Ambassadors
 RCM Alumni
 Suppliers (e.g. designer,
caterer)
 Soirée d’Or Chair and
Committee and table hosts
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
Blackbaud
Significant internal contacts
 Director of Development;
Development Department
 Finance Department
 IT Department
 Communications Team
 Facilities Staff

Performance Management
 Chief Librarian
Team
 RCM students
 Junior Department
Knowledge, experience, personal qualities and skills required
Essential

Educated to degree level or equivalent experience

Highly developed and demonstrable organisational skills; methodical;
attention to detail, able to prioritise and manage time well

Excellent interpersonal and communication skills; the ability to communicate
at all levels

High standard of IT skills (Microsoft Word, Excel, Quark Express and Raiser’s
Edge essential)

Good written, verbal and numerical skills

Welcoming, helpful, friendly and professional manner

Ability to plan tasks and achieve deadlines
Desirable

Interest in classical music
The College is an Equal Opportunities employer. The College is a non-smoking
environment.
April 2013
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Royal College of Music
Job Description
Identifying factors
Post Title
Development Assistant (Campaigns)
Grade
4
Line Manager
Development Manager (Campaigns)
Job purpose and major tasks

To provide administrative support to the Development Manager (Campaigns) and Director of
Development in all their fundraising activity for RCM Campaigns

To support communication with and stewardship of all existing and prospective donors to
RCM Campaigns, including the Courtyard Campaign

To process all relevant donations and payments and maintain accurate donor records on
Raiser’s Edge and in other marketing material, including website

To provide research profiles on donor prospects as required
Duties
(i) Fundraising & Stewardship
 To support communication with all relevant donors by telephone , e-mail and in writing, to
deal with all relevant enquiries and ticket requests, and to send out information as required
 To assist the Development Manager (Campaigns) and Director of Development with the
running of all fundraising activity related to RCM Campaigns, including mailings to all
relevant existing and prospective supporters and processing of all gifts and payments
 To generate thank you correspondence for all relevant gifts in a timely, appropriate manner
 To check all relevant credits wherever relevant donors are acknowledged
 To assist with the delivery of benefits to all relevant donors in liaison with the Development
Manager (Campaigns) and Director of Development
 To assist with compiling evaluation reports for existing supporters, and fundraising proposals
for prospective supporters
 To provide administrative assistance to senior volunteers, such as members of Council, as
directed by the Development Manager (Campaigns) or Director of Development
(ii) Events & Meetings
 To support the administration of all relevant stewardship and cultivation events, including
co-ordinating guest-lists, sending out invitations, liaison with internal departments and
caterers, compiling research notes as required and help at the events themselves
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

To assist the Development Manager (Campaigns) and Director of Development in setting up
relevant internal/external meetings, to attend these meetings and take notes as required
To keep an accurate record of RSVPs, attendance at events and meetings on Raiser’s Edge
(iii) Research
 To collate research profiles as required, and maintain up-to-date information on prospects
 To read all relevant periodicals on a regular basis and subscribe to relevant e-newsletters,
and to update colleagues and Raiser’s Edge as necessary
(iv) Database & Finance
 To maintain up-to-date relevant donor, prospect and gift information on Raiser’s Edge for
use in RCM Newsletter, Events Guide, Concert programmes, Website and fundraising reports
 To track and document all relevant funds entering and leaving the department
 To prepare and dispatch all relevant invoices and process all relevant gifts and payments
(iv) General
 To maintain office stationery supplies and supply of other items for Development events
 To provide some administrative support to the Director of Development
 To provide some administrative support to the Development Department as required,
including organising team meetings and taking minutes, and assistance with departmental
interns and volunteers
 To attend relevant networking groups as required
 To undertake ad hoc duties as requested by the Development Manager (Campaigns)
Analysis of performance requirements
Significant external contacts
 Donors and supporters
 Senior volunteers
 External suppliers
Significant internal contacts
 Development Manager (Campaigns)
 Director of Development
 Other members of Development Team
 Marketing, Box Office
 Secretariat
 Finance Department
 Heads of Faculty, Opera School
 Facilities Team
 Students
Knowledge, experience, personal qualities and skills required




Educated to degree level or equivalent experience
Demonstrable experience of working in a fundraising or similar high-level customer service
environment, with direct experience of dealing with members of the public
Excellent organisational and time management skills, able to remain calm under pressure
Good interpersonal skills, and the ability to build rapport
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




Excellent attention to detail; can demonstrate logical and methodical approach
Highly developed written and verbal communication skills
Good numeric and computer skills (Microsoft essential, Raiser’s Edge or other contact
management database desirable)
Enthusiasm, motivation and creativity; eagerness to learn new skills
An interest and knowledge of the arts and education is desirable
The duties and responsibilities assigned to the post may be amended by the Director of
Development within the scope and level of the post.
The College is an Equal Opportunities employer. The College is a non-smoking environment.
March 2013
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