Download 《管理信息系统（双语）》

《管理信息系统（双语）》
课程教学大纲
课程编号：33063
制定单位：信息管理学院
制定人（执笔人）：廖述梅
审核人：潘颖慧
制定（或修订）时间：2015 年 8 月 25 日
江西财经大学教务处
Management Information Systems
Course Syllabus
Course Code: 33063
Department: School of Information Management
Constitutor: Liao Shumei
Examinant: Shen Bo
Date of Constituting: August 25, 2015
Department of Teaching Affairs
Jiangxi University of Finance & Economics
I. General Introduction
This Syllabus is constituted basing on Major Cultivation Project of Undergraduate
Program at JXUFE in 2014.
Course Name
Type of Course
Management
Information
System
Compulsory
Course
Total Hours
48
Home
Department
School
Information
Management
Constitutor
Liao Shumei
Course
Code:
33063
Pre-sessional
None
Course
Hours per
3
Week
of
Instructors
Shen Bo, Pan Yinghui, Liao
Shumei, Liu Wei, Zhou Ping
Date
of
August 25, 2015
Constituting
Person-in-Charge
Liao Shumei
Shen Bo
Examinant
of Course Group
James A. O’Brien, George M. Marakas. Introduction to Information
Textbook
Systems (15th Edition), Mc Graw Hill Education, 2013
References
Course
Description
(1) Kenneth C. Laudon, Jane P. Laudon. Management Information
Systems--- Managing Digital firms (9th Edition) Prentice Hall,
2013.
(2) Stephen Haag, Maeve Cummings, Amy Phillips. Management
Information Systems for the Information Age (8th Edition), Mc
Graw Hill Education, 2009.
(3) Raymond McLeod, Jr. and George P. Schell. Management
Information Systems (9th Edition). Prentice Hall 2009.
(4) 徐升华 沈波 舒蔚. 财经管理信息系统 高等教育出版社
2011.
(5) 薛华成. 管理信息系统, 管理信息系统 清华大学出版社
2012.
The course is designed for students who will soon become
business professionals in the fast-changing business world of today.
The goal is to help students learn how to use and manage information
technologies to revitalize business processes, improve business
decision making, and gain competitive advantage. Thus, it places a
major emphasis on up-to-date coverage of the essential rile of Internet
technologies in providing a platform for business, commerce, and
collaboration processes among all business stakeholders in today’s
networked enterprises and global markets.
Teaching
Requirements
To achieve the course purpose, it relies absolutely on the
consensus between the instructor and all participants that everyone
should contribute his/her effort and wisdom to the success.
The lectures to build up the fundamental framework of Managing
Information Systems are offered by instructor, especially in the parts
of foundation concepts, business applications, development processes,
and managing challenges. Reading, presentation and discussion will be
used for further understanding the issues in each chapter.
In addition, group discussions are very important part of the class
learning. For each group, student should present his/her understanding
about some specific issue related to MIS, at least 1 times, at class and
complete written assignments and a term project.
Learning
Outcomes
The purpose of this course is to provide students with
understandings:
(1) Fundamental business information systems concepts, including
trends, components, and roles of information systems, and
competitive advantages and applications.
(2) Information technologies, including major concepts, developments,
and managerial issues involved in computer hardware, software,
telecommunications networks, data resource management
technologies, and other technologies.
(3) Business applications, how businesses use the Internet and other
information technologies to support their business processes,
e-business and e-commerce initiatives, and business decision
making.
(4) Development processes, developing and implementing business/IT
strategies and systems using several strategies planning and
application development approaches
(5) Management challenges, meaning the challenges of business/IT
technologies and strategies, including security and ethical
challenges and global IT management.
Grading Policy
Full Score: 70
Attendance, presentation and contribution
Case Study, report submitting
30%
Final Exam
40%
30%
II. Schedule
Chapter
Chapter 1
Foundations of
Information Systems
in Business
Chapter 2
Competing with
Information
Technology
Chapter 3
e-Business Systems
Chapter 4
e-Commerce Systems
Content
Section I: Foundation Concepts:
Information Systems in Business
Section II: Foundation Concepts:
The components of Information
Systems
Section I: Fundamentals of Strategic
Advantage
Section II: Using Information
Technology for Strategic
Advantage
Section I: Enterprise Business
Systems
Section II: Functional Business
Systems
Section I: e-Commerce Foundations
Section II: e-Commerce Application
and Issues
Class
Hour
Teaching
Method
Assign
ment
Courseware
Presentation
4
Case Study
1
Discussion
Courseware
Presentation
4
Case Study
1
Discussion
Courseware
Presentation
3
Case Study
1
Discussion
Courseware
Presentation
4
Case Study
1
Discussion
Chapter 5
Decision Support
Systems
Chapter 6
Developing
Business/IT Solutions
Section I: Decision Support in
Business
Section II: Artificial Intelligence
Technologies in Business
Section I: Developing Business
Systems
Section II: Implementing Business
Systems
Courseware
Presentation
4
Case Study
1
Discussion
3
Courseware
Presentation
Case Study
1
Discussion
Chapter 7
Security and Ethical
Challenges
Chapter 8
Enterprise and Global
Management of
Information
Technology
Total
Section I: Security, Ethical, and
Societal Challenges of IT
Section II: Security Management of
Information Technology
Section I: Managing Information
Technology
Section II: Managing Global IT
Courseware
Presentation
4
Case Study
1
Discussion
Courseware
Presentation
4
Case Study
1
Discussion
30
8
III. Schedule in Details
Chapter 1 Foundations of Information Systems in Business
[Learning Objectives]
1. Understand the concept of a system and how it relates to information
systems.
2. Explain why knowledge of information systems is important for
business professionals, and identify five area of information systems
knowledge that they need.
3. Give examples to illustrate how the business applications of
information systems can support a firm’s business processes,
managerial decision making, and strategies for competitive advantage.
4. Provide examples of several major types of information systems from
your experiences with business organizations in the real world.
5. Identify several challenges that a business manager might face in
managing the successful and ethical development and use of
information technology in a business.
6. Provide examples of the components of real world information systems.
Illustrate that in an information system, people use hardware, software,
data, and networks as resources to perform input, processing, output,
storage, and control activities that transform data resources into
information products.
7. Demonstrate familiarity with the myriad of career opportunities in
information systems.
[Contents]
Section I: Foundation Concepts: Information Systems in Business
The Real World of Information Systems
Real World Case1: eCourier, Cablecom, and Bryan Cave: Delivering Value
through Business Intelligence
The Fundamental Roles of IS in Business
Trends in Information Systems
Managerial Challenges of Information Technology
Section II: Foundation Concepts: The components of Information Systems
System Concepts: A Foundation
Components of an Information System
Information System Resource
Information System Activities
Recognizing Information Systems
Real World Case 2: Sew What? Inc.: The Role of Information Technology in
Small Business Success
Chapter 2 Competing with Information Technology
[Learning Objectives]
1. Identify several basic competitive strategies and explain how they use
information technologies to confront the competitive forces faces by a
business.
2. Identify several strategic uses of Internet technologies and give
examples of how they can help a business gain competitive
advantages.
3. Give examples of how business process reengineering frequently
involves the strategic use of Internet technologies.
4. Identify the business value of using Internet tehcnolgies to become an
agile competitor or form a virtual company.
5. Explain how knowledge management systems can help a business
gain strategic advantages.
[Contents]
Section I: Fundamentals of Strategic Advantage
Strategic IT
Competitive Strategy Concepts
Real World Case 1: IT leaders: Reinventing IT as Strategic Business Partner
Strategic Uses of Information Technology
Building a Customer-Focused Business
The Value Chain and Strategic IS
Section II: Using Information Technology for Strategic Advantage
Strategic Uses of IT
Reengineering Business Processes
Real World Case 2: For Companies Bothe Big and Small: Running a Business
on Smartphones
Becoming an Agile Company
Creating a Virtual Company
Building a Knowledge-Creating Company
Real World Case 3: Wachovia and Others: Trading Securities at the Speed of
Light
Chapter 3 e-Business Systems
[Learning Objectives]
1. Identify the following cross-functional enterprise systems, and give
examples of how they can provide significant business value to a
company:
a. Enterprise resource planning.
b. Customer relationship management.
c. Supply chain management.
d. Enterprise application integration.
e. Transaction processing systems.
f. Enterprise collaboration systems.
2. Give examples of how the Internet and other information technologies
support business processes within the business functions of
accounting, finance, human resource management, marketing, and
production and operations management.
3. Understand the need for enterprise application integration to improve
the support of business interactions across multiple e-business
applications
[Contents]
Section I: Enterprise Business Systems
Introduction
Cross-Functional Enterprise Applications
Getting All the Geese Lined Up: Managing at the Enterprise Level
Customer Relationship Management: The Business Focus
What is CRM?
The Three Phases of CRM
Benefits and Challenges of CRM
Enterprise Resources Planning: The Business Backbone
What is ERP?
Benefits and Challenges of ERP
Supply Chain Management: The Business Network
What is SCM?
The Role of SCM
Benefits and Challenges of SCM
Enterprise Application Integration
Transaction Processing Systems
Enterprise Collaboration Systems
Section II: Functional Business Systems
IT in Business
Marketing Systems
Real World Case 1: OHSU, Sony, Novartis, and Others: Strategic Information
Systems—It’s HR’s Turn
Manufacturing Systems
Human Resource Systems
Accounting Systems
Financial Management Systems
Real World Case 2: Perdue Farms and Others: Supply Chain Management
Meets the Holiday Season
Chapter 4 e-Commerce Systems
[Learning Objectives]
1. Identify the major categories and trends of e-commerce applications.
2. Identify the essential processes of an e-commerce system and give
examples of how it is implemented in e-commerce applications.
3. Identify and give examples of several key factors and Web store
requirements needed to succeed in e-commerce.
4. Identify and explain the business value of several types of
e-commerce marketplaces.
5. Discuss the benefits and trade-offs of several e-commerce
clicks-and-bricks alternatives.
[Contents]
Section I: e-Commerce Foundations
Introduction to e-Commerce
The Scope of e-Commerce
Real World Case 1: KitchenAid and the Royal Bank of Canada: Do You Let
Your Brand Go Online All by Itself?
Essential e-Commerce Processes
Electronic Payment Processes
Section II: e-Commerce Application and Issues
Business-to-Customer e-Commerce
Web Store Requirements
Business-to-Business e-Commerce
e-Commerce Marketplaces
Click and Bricks in e-Commerce
Real World Case 2: Entellium, Digg, Peerflix, Zappos, and JigSaw: Success
for Second Movers in e-Commerce
Chapter 5 Decision Support Systems
[Learning Objectives]
1. Identify the changes taking place in the form and use of decision
support in business.
2. Identify the role and reporting alternatives of management information
systems.
3. Describe how online analytical processing can meet key information
needs of managers.
4. Explain the decision support system concept and how it differs from
traditional management information systems.
5. Explain how the following information systems can support the
information needs of executives, managers, and business
professionals:
a. Executive information systems
b. Enterprise information portals
c. Knowledge management systems
6. Identify how neural network, fuzzy logic, genetic algorithms, virtual
reality, and intelligent agents can be used in business.
7. Give examples of several ways expert systems can be used in
business decision-making situations.
[Contents]
Section I: Decision Support in Business
Introduction
Real World Case 1: Hillman Group, Avnet, and Quaker Chemical: Process
Transformation through Business Intelligence Development
Decision Support Trends
Decision Support Systems
Management Information Systems
Online Analytic Processing
Using Decision Support Systems
Executive Information Systems
Enterprise Portals and Decision Support
Knowledge Management Systems
Section II: Artificial Intelligence Technologies in Business
Business and AI
An overview of Artificial Intelligence
Real World Case 2: Goodyear, JEA, OSUMC, and Monsanto: Cool
Technologies Driving Competitive Advantage
Expert Systems
Developing Expert Systems
Neural Networks
Fuzzy Logic Systems
Genetic Algorithms
Virtual Reality
Intelligent Agents
Real World Case 3: Harrah’s Entertainment, LendingTree, DeepGreen
Financial, and Cisco Systems: Successes and Challenges of Automated
Decision Making
Chapter 6 Developing Business/IT Solutions
[Learning Objectives]
1. Use the systems development process outlined in this chapter and the
model of IS components from Chapter 1 as problem-solving
frameworks to help you propose information systems solutions to
simple business problems.
2. Describe and give examples to illustrate how you might use each of
the steps of the information systems development cycle to develop
and implement a business information system.
3. Explain how prototyping can be used as an effective technique to
improve the process of systems development for end users and IS
specialists.
4. Understand the basics of project management and their importance to
a successful system development effort.
5. Identify the activities involved in the implementation of new
information systems.
6. Compare and contrast the four basic system conversion strategies.
7. Describe several evaluation factors that should be considered in
evaluating the acquisition of hardware, software, and IS services.
8. Identify several change management solutions for user resistance to
the implementation of new information systems.
[Contents]
Section I: Developing Business Systems
IS Development
The Systems Approach
Real World Case 1: PayPal: Going Global All Language at a Time
Systems Analysis and Design
The Systems Development Life Cycle
Starting the Systems Development Process
Systems Analysis
Systems Design
End-User Development
Technical Note: Overview of Object-Oriented Analysis and Design
Section II: Implementing Business Systems
Implementation
Implementing New Systems
Project Management
Evaluating Hardware, Software, and Services
Other Implementation Activities
User Resistance and Involvement
Change Management
Chapter 7 Security and Ethical Challenges
[Learning Objectives]
1. Identify several ethical issues regarding how the use of information
technologies in business affects employment, individuality, working
conditions, privacy, crime, health, and solutions to societal problems.
2. Identify several types of security management strategies and
defenses and explain how they can be used to ensure the security of
business applications of information technology.
3. Propose several ways that business managers and professionals can
help lessen the harmful effects and increase the beneficial effects of
the use of information technology.
[Contents]
Section I: Security, Ethical, and Societal Challenges of IT
Introduction
Ethical Responsibility of Business Professionals
Real World Case 1: Ethics, Moral Dilemmas, and Tough Decisions: The
Many Challenges of Working in IT
Computer Crime
Privacy Issues
The Current State of Cyber Law
Other Challenges
Health Issues
Societal Solution
Section II: Security Management of Information Technology
Introduction
Tools of Security Management
Internetworked Security Defenses
Other Security Measure
System Controls and Audits
Real World Case 2: Cyber Scams: Four Top Cyber Criminals—Who They are
and What They Do
Chapter 8 Enterprise and Global Management of
Information
[Learning Objectives]
1. Identify each of the three components of IT management and use
examples to illustrate how they might be implemented in a business.
2. Explain how failures in IT management can be reduced by the
involvement of business managers in IT planning and management.
3. Identify several cultural, political, and geo-economic challenges that
confront managers in the management of global information
technologies.
4. Explain the effect on global business/IT strategy of the trend toward a
transnational business strategy by international business
organizations.
5. Identify several considerations that affect the choice of IT applications,
IT platforms, data access policies, and systems development
methods by a global business enterprise.
6. Understand the fundamental concepts of oursourcing and offshoring,
as well as the primary reasons for selecting such an approach to IS/IT
management.
[Contents]
Section I: Managing Information Technology
Managing Information Technology
Real World Case 1: Toyota, Procter & Gamble, Hess Corporation, and Others:
Retiring CIOs and the Need for Succession Planning
Business/IT Planning
Managing the IT Function
Organizing IT
Outsourcing and offshoring IT
Failures in IT Management
Section II: Managing Global IT
The International Dimension
Global IT Management
Cultural, Political, and Geoeconomic Challenges
Global Business/IT strategies
Global Business/IT Applications
Global IT Platforms
Global Data Access Issues
Global Systems Development
Real World Case 2: IBM Corporation: Competing Globally by Offshoring IT
Workers and Giving Away Technology