Download Liam Michael Rafferty

LIAM MICHAEL RAFFERTY
PERSONAL DETAILS
Nationality
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British / South African
Post Code
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SG19 3NS
Driving licence :
Full - Clean
E-mail
Mobile
Other
Linkedin
EDUCATION & QUALIFICATIONS
2012 BSc Hons. Computing and IT (in progress)
2013
2013
2011
2009
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[email protected]
07972 023 705
020 7766 5209
http://uk.linkedin/LiamRafferty
Open University
Prince2 Practitioner
The Knowledge Academy
Associate Member of the British Computer Society
AMBCS
Certified under the Cisco CCENT program 640-822
Cisco
IT Engineering Diploma (validated by Cambridge University local examination syndicate)
PROFILE
A well-presented Senior IT System Engineer / Consultant having over 7 year’s commercial experience in a
variety of industries including Finance, Local Government and Retail. Eligible for ‘SC’ Security clearance.
Maintained, administered and enhanced a variety of systems including Windows Server 2012, Exchange and
Linux. Worked in teams of 3 to 8 Engineers providing support to 10 – 200 users.
Systematic approach to problem identification and resolution, as well as a track record of providing fit-forpurpose and effective solutions in a timely manner have enhanced client satisfaction and improved client
retention. Strong organisational and time-management skills, utilisation of market best practices and ITIL
principles have been used to manage and prioritise own workload whilst ensuring effective service delivery.
Immediately available for contract roles, looking for new challenges and opportunities throughout London
and most locations in the UK.
TECHNICAL SKILL SUMMARY
Operating systems:
Windows Server 2012 / Windows Server 2008 R2 / Windows 10 / Windows
8.1 / Windows 7 / Vista / XP / 2000 / NT / 95-98, Linux Ubuntu / Fedora /
Red Hat, Cisco IOS, UNIX ESX6.0, Mac El Capitan
Technologies:
Active Directory, Group Policy, TCP/IP, IPv4, DHCP, DNS, WINS, SNMP,
NTFS, wireless 802.11b/g, routers and switches, Ethernet, LAN/WAN, 3G,
Terminal Services, RDP Remote Desktop Connection, MBSA , EIGRP, RIP,
RIPV2, OSPF
Software Packages:
Microsoft Office365 Access / Excel / Outlook / PowerPoint / Word, IYSS,
Jira, ONE, Open Office, Pastel Accounting, Codebase, Oracle, Media Wiki,
Business Objects, Cognos, , Intact Accounting, Case-ware Time, Microsoft
Dynamics CRM,
Tools:
ScreenConnect, Zendesk, Webhelpdesk, OTRS, Ultra VNC , Real VNC,
RDP, Adobe Acrobat, Nero Back-it-up, IIS, Samba, Send-mail, Apache,
VMware, Norton Ghost, Kickstart, RPM, Squid Proxy, Putty, Task Scheduler
Anti Virus Software:
Webroot, Norton / Symantec, PC-cillin, McAfee VirusScan,
Hardware:
External Hard-drives Cisco 2600/2500/1841 Routers Cisco 2900 Switches,
Netgear Router HP / Lexmark / Xerox / Canon printers, HP, Trendnet and
Ubiquiti Wireless Access points, Cat 5e UTP Cabling Patch / Crossover
Languages/Scripting:
SQL, C#, .NET, HTML, BASH, Batch scripting, Java script
REFERENCES:
AVAILABLE ON REQUEST
LIAM MICHAEL RAFFERTY
EMPLOYMENT HISTORY
Apr 2016 – Current
Grace Solutions, United Kingdom
Grace Solutions is a 3rd Party IT Service provider based in the Future Business Centre, Providing services to
Charities and businesses in and around Cambridge
Contracted as System Engineer to implement LAN/WAN installations to new and existing customers per
project. Provided 2nd / 3rd line support to existing customers’ infrastructure consisting of 3 physical and 30
virtual machines. Worked in a team of 5.
Responsible for:
 Plan and Implement SOHO LAN installations
 Documenting System changes and asset management on SI Portal and Web helpdesk to facilitate
interoperability of staff
 2nd / 3rd line support of 100+ users responding to tickets raised via Web helpdesk and Zen desk
 Configuring and troubleshooting Netgear Switches
 Microsoft AD Active Directory – account creation and administration
 Configuring DHCP Servers binding MAC addresses to IP addresses
 Securing the network using DHCP Snooping
 VM deployment on VMWare ESXi
 Ubuntu Linux, Apache, Tomcat7 installation maintenance and trouble-shooting.
 Deployment of Wikimedia server on Ubuntu Linux
 Configuring and administering Dell SonicWALL Firewalls and Zyxel Firewalls
 Installing and configuring Ubiquiti Wireless Access Points and Trendnet Wireless Access Points
 Webroot anti-virus administration and licensing
 VM Ware virtual server administration.
 Office 365 reselling licences, migrations – Creating, Maintaining, and Archiving Mailboxes DNS, SPF
records, MX records
 Windows 10 Upgrades; Desktop and laptop hardware repair and upgrades
 Structured cabling, patching, configuration and trouble-shooting networks.
Technical snapshot: Network Design, Netgear Switches, Zyxel Firewalls, VMWare ESXi VLAN, Dell
SonicWALL firewall, Ubiquiti, Trendnet, Windows 10, Windows 8.1, Windows 7, Server 2008 R2 2012,
Active Directory (AD), VPN, HP Switches, Ubuntu, DHCP, TCP/IP, Ethernet, Wifi 802.11, Office 2010, XP,
Centos, Java DNS
Achievements:
 Taking initiative to solve historical problems with wireless network authentication ensured network
reliability and cost saving.
 Identified an area for improvement and resolved a variety of network issues relating to VLANS. This
enhanced network capability.
 Successfully addressed a client’s difficulty of OTRS helpdesk not functioning which enabled the client to
respond to their customers’ support requrests.
Apr 2014 – Apr 2016
EnlightKS, United Kingdom
EnlightKS is a global leader in Learning, eAssessment and User Adoption
Employed as a System Administrator to maintain and enhance the infrastructure in the Royston head office
and UK Satellite offices in Chipping Norton and County Durham whilst liaising with Swedish counterparts.
Responsible for:
 Planning, Designing and implementing a Multiple VLAN Gigabit Switched Network IPv4
 Documenting company policy in preparation for ISO27001 accreditation.
 Configuring Cisco SG300 Switches and Cisco 1841 Router, 802.1Q; Access lists, DHCP Server
 Securing the network using DHCP Snooping
 Configuring and administering Cisco ASA5505 Firewalls and Mikrotik Firewall
 Installing and configuring Ubiquiti Wireless Access Points
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LIAM MICHAEL RAFFERTY
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AVG anti-virus Server administration.
VM Ware virtual server administration, Veeam backup administration; Installation of SSl certificates
Google Apps for Business – Creating, Maintaining, and Archiving Mailboxes
Desktop support, Windows 10; 8.1, 7; XP, Office2007, 2010 and 2013
Microsoft AD Active Directory – account management
Network connectivity – patching, configuration and trouble-shooting networks.
Trouble shooting VPN (Cisco VPN Client and Windows VPN)
Red Hat Linux, Apache, Tomcat7 installation maintenance and trouble-shooting.
Ubuntu Linux troubleshooting (GUI and Terminal); Desktop and laptop hardware repair
Technical snapshot: Network Design, Cisco Switches, Cisco 1841 Router, Vlan, Mikrotik firewall, Windows
10, Windows 8.1, Windows 7, Server 2008R2,Active Directory (AD), Clonezilla, VPN, Cisco VPN, HP
Switches, Ubuntu, DHCP, TCP/IP, Ethernet, Wifi 802.11, Office 2010, XP, Centos, Java
Achievements:
 Successfully defended the network against a variety of denial of service attacks which ensured continued
operations without disruption.
 Successfully upgraded the existing switched network with a Gigabit speed Multi VLAN switched network
using 802.1q routing despite budgetary constraints and a tight deadline.
 Initiated decommissioning of an obsolete telephone system in favour of a cloud based IP Phone solution.
This resulted in geographic resilience.
Oct 2013 – Mar 2014
IP Access, United Kingdom
IP Access is a leading provider of small cell, cellular communication solutions to the mobile phone industry, it
has a world-wide client base consisting of both tier-1 and tier-2 service providers.
Contracted as a IT Support Analyst to provide IT support to over 250 staff members across their offices in
Cambourne (UK) Seattle (US) and Pune (India), providing maintenance to their IT Systems.
Responsible for:
 Desktop support, Windows 7; XP, Office2007, 2010 and 2013
 Using Sysprep to prepare a generic baseline operating system installation
 Imaging PCs using Clonezilla; Desktop and laptop hardware repair
 Microsoft AD Active Directory – account management
 Microsoft Exchange – Creating Mailboxes
 Dealing with file permissions on network shares
 Network connectivity – patching, configuration and trouble-shooting networks.
 Creating and administering LDAP accounts using Apache Directory Studio
 Issuing VPN Certificates; Trouble shooting VPN (Cisco VPN Client and OpenVPN)
 Blackberry Enterprise Server (BES) and configuring Blackberry devices
 Ubuntu Linux troubleshooting (GUI and Terminal)
 Installation of Jet reports and Navision Financial Software.
Technical snapshot: Windows 7, Active Directory (AD), LDAP, Clonezilla, VPN, Cisco VPN, HP Switches,
Ubuntu, DHCP, TCP/IP, Ethernet, Wifi 802.11, Office 2010, XP, Centos
Achievements:
 Formed a support screen to deal with the day-to-day IT issues while the senior IT staff focused on IT
system overhauls.
 Helped get the IT Apprentice up-to-speed to enable him to gain confidence in the working world.
Jun 2013 – Oct 2013
Kwik-Fit United Kingdom
Kwik-Fit are the most recognized fast-fit supplier of tires and automotive parts in the country, providing retail
and fleet services throughout the United Kingdom.
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LIAM MICHAEL RAFFERTY
Contracted as IT Deployment Engineer to replace legacy computer systems with new Windows 7 PCs and
networking equipment.
Responsible for:
 Providing an interface between the end-client and the supplier
 Conducting site surveys and auditing the old equipment
 Removal of old equipment, deployment and auditing of new computers running Windows 7
 Connecting the new equipment to the network
 Trouble-shooting network connectivity issues
 Ensuring the new Windows 7 computers are joined to the domain.
 Registering Windows 7 and Office 2010 Licences; Configuring Outlook 2010
 Installing and Configuring default printers and installing Flash 11
 Mapping network drives and assist with data migration
Technical snapshot: Windows 7, XP, Active Directory, DHCP, TCP/IP, Ethernet, Flash 11, Office 2010
Achievements:
Deployed the PCs in half the time allocated, facilitating an accelerated deployment schedule.
28 Jun 2013 – 13 Sep 2013
NHS South Essex Partnership Trust
NHS South Essex Partnership Trust provide integrated services across Bedfordshire, Essex, Luton and Suffolk
and employ approximately 7,000 people and serve a population of 2.5 million
Contracted as a IT Deployment Engineer to replace old computers with new PCs running Windows 7
Responsible for:
 Providing an interface between the end-client and the supplier
 Conducting site surveys and auditing the old equipment
 Removal of old equipment, deployment and auditing of new com puters running Windows 7
 Connecting the new equipment to the network
 Trouble-shooting network connectivity issues
 Ensuring the new Windows 7 computers are joined to the domain.
 Registering Windows 7 and Office 2010 Licences; Configuring Outlook 2010
 Installing and Configuring default printers and installing Flash 11
 Mapping network drives and assist with data migration
Technical snapshot: Windows 7, XP, Active Directory, DHCP, TCP/IP, Ethernet, Flash 11, Office 2010
Achievement:
Deployed the PCs in half the time allocated, facilitating an accelerated deployment schedule.
Jan 2013 to 27 Jun 2013
Paternity Sabbatical
I took advantage of a voluntary redundancy package to care for my wife in the last trimester of her pregnancy
and to help with the caring of my first-born infant.
6 Feb 2012 – 17 Dec 2012
IT Support Analyst
Capita ONE, UK
Technical snapshot: Windows XP, Microsoft Excel / Word / Outlook, IIS, Winzip, Microsoft Dynamics
CRM, Jira, Balsamiq, ONE, IYSS, ITIL
Sep 2009 – Nov 2011
IT Support Analyst
Ramtac Computer Systems, UK
Technical snapshot: Windows Server 2003, Windows Server 2008, Windows XP, Windows Vista, Windows
7, Batch scripts, Microsoft Excel / Word / PowerPoint / Outlook, Winzip, Real VNC, Ultra VNC, RDP
Remote Desktop, Putty, IPv4, BridgeTrak, Help Desk Authority, FTP, VPN, Task Scheduler, Command
prompt, DOS, On Time, SQL, HTML, WAN, LAN WiFi 802.11 TCP/IP, IIS, Cisco, Netgear
EARLIER CAREER HISTORY IN IT SUPPORT AVAILABLE ON REQUEST
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