Download Chaffee-BOSS-Worksho.. - Colorado Employment First

Basic Occupational Success Skills
Personal Qualities in the Workplace
Communicating
Effectively
 Listening
 Spoken
 Verbal
 Non-Verbal
Listening Skills
 Combative Listening
 Takes place when we listen in order to look for flaws in the
other person’s point of view and to plan our comeback
strategy. When we do this, we are mostly interested in
advancing out point of view.
 Passive listening
 Takes place when we try to hear the other person’s point of
view. However, we do not provide feedback to verify whether
or not we have understood the message.
 Active listening
 Is when we provide feedback to verify whether or not we have
understood the sender. In order to be an active listener, you
need to rephrase what someone says back to them to confirm
that you’d understood.
Key Points to Listening
 Listen with a purpose.
 Concentrate on the message.
 Check for accuracy by paraphrasing what was
heard.
 Ask questions to clarify information.
 Organize the information mentally or write brief
notes.
 Be aware of non-verbal cues.
Internal Noise
Internal Factors
Effect
Experiences
Communication is likely to be more difficult when there are
significant differences in the past experiences of the speaker
and the listener.
Cultural
Backgrounds
Cultural differences reflect internal beliefs and thought
patterns that cause people to react differently to the same
situation.
Emotional
Interference
Out emotions and the way we feel can affect our willingness
to be open to what others are saying
Communication
Styles
Differences in communication styles, influenced by our
personalities, can create challenges that affect the
effectiveness of communication
Poor Listening
Skills
People with poor listening skills are more concerned with
what they have to say than what someone else is saying.
Spoken Communication
Verbal Communication
Verbal Communication is communicating with words. It is
more than just spoken words:
 Written communication
Letters or emails
 Telephone
 Social Media
Don’t say, write, or post anything that you
may regret later!!
Non-Verbal Communication
Effective communication is more than just saying or
writing the correct words.
Unspoken Communication is a message without words
that are presented and receive in a face-to-face
encounter. It is the body language.
Professionalism
 Punctuality
 Motivation
 Work Ethic
 Attitude
 Work Habits
 Demotivation
Importance of Punctuality
 Punctuality
 Being able to keep appointments with
promptness
 Dependability
 Capable of being depended on
 Reliability
 Ability to be relied on for the success of an
achievement
Motivation
How does
motivation affect
performance?
Work Ethic
Work ethic means being personally
accountable and responsible for the
work that we do. It is based on a belief
that work has value and purpose in our
lives.
Attitude
Your Attitude is your Outlook!
Attitude affects the response you have to daily
experiences at work and in your every day life.
You may not be able to control what happens to
you, but you can control how you react to it.
Excellent Work Habits
 Build Trust
 Promote an atmosphere of honesty and openness. Be
loyal if you expect the same.
 Be Understanding
 If someone seems uncooperative or angry, grant them
the benefit of the doubt.
 Prepare to Compromise
 Being able to compromise is essential to collaboration
and to achieving goals.
Excellent Work Habits Cont.
 Focus on Best Practices
 Feel good about your participation and input.
 Don’t Procrastinate
 Putting something off will not resolve anything. A
better solution is to get the difficult tasks out of the way
first.
 Be Honest
 Remember that honesty is always the best policy, even
when it seems like a difficult choice.
Avoid Demotivation
Moving Forward
 Setting Goals
 Problem Solving
 Leadership
Setting Goals
 Specific
 Avoid vagueness in stating your goal.
 Measurable
 When your progress can be measure, it will help you stay on track.
 Attainable
 Set goals that are challenging but can be achieved within your
current resources.
 Realistic
 Goals that are within your abilities and that you are willing to
commit to.
 Time-Bound
 Goals with a specific time frame.

Large goals should be broken down into smaller ones.
Problem Solving
1.
2.
3.
4.
5.
6.
Identify the goal
Gather information
Figure out the problem
Brainstorm ideas
Decide on the solution
Put solution into place
Leadership
Leadership is something that can be learned and it
is not tied to a title such as Director or Manager.
 Task-Oriented
 To get the job done the way the leader wants it done.
 Balanced
 To get the job done and take car of the people at the
same time.
 People Oriented
 To keep the people happy and hope the job gets done.
Leadership
Leadership is something that can be learned and it
is not tied to a title such as Director or Manager.
 Task-Oriented
 To get the job done the way the leader wants it done.
 Balanced
 To get the job done and take car of the
people at the same time.
 People Oriented
 To keep the people happy and hope the job gets done.
Change
 Transformation
 Successful Thinking
 Adversity
 Changing Circumstances
Transformation
 Adaptability
 To become adjusted to new conditions.
 Innovation
 To make changes in something established, especially in
methods, products and ideas. Create something new.
 Creativity
 To use imagination to produce original ideas.
How Successful People Think
1.
2.
3.
4.
5.
6.
Value ideas-know that valuing others’ ideas only helps
further brainstorming.
Explore options-stimulate imagination about possibilities
and alternatives.
Embrace ambiguity-enjoy using imagination to make
new discoveries.
Celebrate offbeat-unpopular ideas. These ideas often
result in success.
Connect the unconnected-make associations from other’
to think, collect, create, correct and connect.
Don’t fear failure-do not let past failure cloud thinking
about what is possible.
Adversity
Is define as
misfortune, or
anything that poses
difficulty or problem.
Teamwork
 Common Goal
 Collaboration
 Trust
Common Goal
 The reason it is important to have a common goal or
team goal, is because it helps unify the individuals in t
working together in the process of reaching and
successfully accomplishing the goal together.
Collaboration
 Collaboration is a process of group collectively
brainstorming or working towards that common
goal.
 Judge Free Zone to ideas, so be confident in
speaking up.
 Don’t be afraid to ask for help when not knowing
how to do something, someone in your team will
most likely be able to provide assistance.
Trust
 Trust like in any relationship is valuable to getting to
the finished product.
 Trust is integral between co-workers and supervisors,
people don’t like working with an untrustworthy
person.
 Trust also plays a part in having confidence in getting
your part of the job done, and being left and trusted to
complete your part.