Download Communication Evaluation

COMMUNICATION
First name:
Group:
Last name:
I.
Multiple Choice
For questions 1 to 7, please choose the best possible answer for each question. Circle the letter
of the correct answer.
Questions
1.
__________ is the process of exchanging messages between a sender and a receiver.
A. Channeling
B. Communication
C. Feedback
D. Listening
2.
Listening, reading, speaking and writing are all types of :
A. Communication skills.
B. Emotional barriers.
C. Evaluation techniques.
D. Nonverbal communication.
3.
The person who transmits the messages is called …. or ….
A. Sender or transmitter
B. Encoder or decoder
C. Encoder or channel
D. Transmitter or decoder
4.
All of the following are examples of verbal communication EXCEPT:
A. Email
B. Listening
C. Telephone calls
D. Text messaging
1
Listening is an …… process.
5.
A. Active
B. Passive
C. Inactive
D. None of the above
…. is an active process; whereas …. is a passive process.
6.
A. Hearing; Listening
B. Listening; Hearing
C. Reading; Writing
D. Writing; Reading
7.
The advantages of oral communication are:
i.
Immediate response is possible
ii.
Time is not saved always
iii.
The listener’s reaction can be observed by the speaker.
A. Only i and ii are true
B. Only i and iii are true
C. Only ii and iii are true
D. All i, ii and iii are true
II.
True or False
For questions 8 through 10, please identify the following statements as TRUE or FALSE and
circle the correct answer.
Questions
8. Communication deals only in information.
TRUE
FALSE
9. Effective communication is essential for efficient and successful communication in business.
TRUE
FALSE
10. Listening is a skill that must be learned.
TRUE
FALSE
III.
Matching
For questions 11 to 15, match the term on the left with the correct definition or phrase on the
right. Write the letter on the blank next to each question
Terms
Definition
11. ____Nonverbal communication
A. A medium for communication that entails the
written word.
12. ____ Barriers of communication
B. Active mental process by which a person
recognizes, assimilates, assesses, and evaluates
what is heard.
13. ____ Written Communication
C. Avenues through which messages are delivered
14. ____ Listening
D. Include body language and paralanguage
15. ____ Channels
E. Obstacles that interfere with the understanding
of the message
IV.
Describe your basic scheme of the communication process and define
each term.
V.
Nonverbal message
You started a business. Depending on the profile of the organization / company you lead, you
intend to make the selection of those who will work in this project. Following the figures
(nonverbal message) presented below, build a team, giving each one a role / function. The team
had to consist of at least 8 people.
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