Download medical assistant - Urgent Care of Wilbraham

MEDICAL ASSISTANT
Department: Clinical Assistive Staff
FLSA Status: Non-Exempt
JOB DESCRIPTION:
Under general supervision, the Medical Assistant is responsible to assist the Provider, Nurses, Patient Service Representatives, Front Office Coordinator, and
Practice Administrator/RN in support of delivering expert medical care to our patients. Day-to-day activities will vary from greeting and interacting with patients,
answering phone calls, collecting intake information, performing point-of-care testing, all while executing our goal to provide top-notch patient care. Overall, the
Medical Assistant has a direct interaction with patients and an integral component in helping deliver our mission of bringing ER expertise to life's little
emergencies.
ABOUT US
 Urgent Care Specialists, PC, is owned and operated by local physicians with ties to the community. Our physicians have extensive emergency medicine
training and experience. We are a full service private Urgent Care Center with on-site lab and digital x-ray. Our goal is provide patients prompt, professional
and personalized care.
 Our practices is open 355 days per year, 7 days per week to better serve our patients and community and we offer extended evening hours. No
appointments necessary and we accept the majority of insurance plans with no referrals needed.
 Overall, the medical assistant has a direct interaction with patients and an integral component in helping deliver our mission of bringing ER expertise to
life's little emergencies.
REQUIREMENTS:
The ideal team member will have prior relevant experience in a similar or same environment, 1-3 years preferred. Completion of a technical/vocational training
school program with either: CMA, AAMA, RMA, or CCMA Medical Assistant certification; Emergency Medical Technician certification; Licensed Practical Nurse;
Nursing Student with one year of clinical coursework completed; or Radiologic Technologist; as well as a high school diploma or equivalent required.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
 Provides exemplary customer service; greet and treat all patients, visitors, and coworkers with courtesy and discretion.
 Communicates in a courteous, professional, cooperative and mature manner.
 Answers telephone calls in a timely and polite manner; either responds to inquiry or directs caller to appropriate personnel while entering appropriate
clerical notation into practice management software.
 Maintain and document accurately on patients record of care, both electronic and paper chart.
 Enters confidential personal health information into computerized system with a high rate of accuracy.
 Scans all patient clinical encounter documents into practice management system and labels appropriately per protocol.
 Complies with federal and local laws in ensuring patient privacy and confidentiality
 Rooms patients: Collecting clinical intake information, which includes medical history, medications, and allergies, capturing Vital signs
 Gathering information relative to the presenting illness or injury
 Perform and complete patient testing including EKGs, Visual Acuity, Height, Weight, Venipuncture Specimen Collection
 Collect and performs Point-of-care testing, including: influenza, Strep. A, urine dipstick, urine pregnancy, mononucleosis, RSV
 Application of pre-fabricated splint and other Orthopedic durable medical equipment to patient with instruction of use
 Administering medications, including intramuscular Injections proficiently.
 Assisting providers with procedures setup and during procedures as required
 Reviewing visit summaries and home care instructions with patients including prescriptions provided and work or school notes as well as follow-up care.
 Provide after visit follow-up phone calls to all patient, and relay any diagnostic testing results.
 Ensures that equipment and supplies necessary to carry out patient care activities are available and usable and the environment is clean and organized
 Assisting Front Office Staff with patient clerical tasks as needed.
 Perform other tasks as delegated by the Provider, Nurse, Front Office Coordinator, or Practice Administrator/RN.
In order to be successful with us you must possess:
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High standard of work ethic
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Ability to work in a small group and independently
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Impeccable patient care
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Strong organizational and time-management skills
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Positive attitude
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Technological proficient utilizing both an EMR & Practice
Management applications.
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Dependability
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Knowledge of medical terminology
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Ability to stay focused under pressure
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Ability to multi-task
It is essential that a successful Medical Assistant will possess the above mentioned skills and proficient background required as this is not a direct entry level
position.
QUALIFICATION:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of
the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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Education and/or Experience - High school diploma or equivalent; Must have previous customer service and/or medical office experience.
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Language Skills - Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; Ability
to speak effectively before groups of customers or employees of organization.
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Mathematical Skills - Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
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Reasoning Ability - Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form; Ability to deal with
problems involving several concrete variables in standardized situations.
Medical Assistant Job Description
Urgent Care Specialists, PC
Revised: 2016-09-27 – Page 1
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Computer Skills - To perform this job successfully, an individual should be able to operate a computer in order to accurately enter data into a database,
search for information, send and receive email and attachments; must use the internet to access electronic prescription system, research insurance
information, etc.
Other Skills and Abilities - Must be able to alphabetize and file accurately; Type words and numbers quickly and accurately; must comply with HIPAA
confidentiality standards when accessing or communicating patient information.
NATURE OF WORK
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Job duties are routine in nature, but situations may vary occasionally: policy and procedure provide direction for solving non-routine situations. Employee
is expected to consult management for any situation for which precedent does not exist.
Job duties involve routine interaction with patients, including providing assistance and limited direction. Contacts are generally, cordial and nonconfrontational.
May be required to perform the duties of other employees, including coworkers and their assigned duties, in their absence, either temporarily or longer
as necessary.
May be required to perform duties and responsibilities not listed in this description, on a temporary or long-term basis as assigned.
May be required to work and accept a flexible schedule to meet the demands and needs of the practice.
It is essential that our staff is able to fulfill a requirement to work weekends and equally shared operational holidays per company policy.
COMPETENCIES
To perform this role successfully, an individual should demonstrate the following competencies:
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Problem Solving - Uses reason even when dealing with emotional topics.
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Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and
assistance.
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Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under
control; Remains open to others' ideas and tries new things.
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Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions.
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Written Communication - Presents numerical data effectively; Able to read and interpret written information.
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Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes
to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives;
Supports everyone's efforts to succeed.
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Diversity - Shows respect and sensitivity for cultural differences.
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Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
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Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and
values; Supports affirmative action and respects diversity.
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Motivation - Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence.
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Planning/Organizing - Uses time efficiently.
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Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their
status or position; Accepts responsibility for own actions; Follows through on commitments.
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Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors
own work to ensure quality.
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Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
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Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.
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Adaptability - Adapts to changes in the work environment; Able to deal with frequent change, delays, or unexpected events.
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Attendance/Punctuality - Is consistently at work and on time as scheduled.
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Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Completes tasks on time or notifies
appropriate person with an alternate plan.
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Initiative - Volunteers readily; Seeks increased responsibilities; Asks for and offers help when needed.
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Innovation - Meets challenges with resourcefulness; Generates suggestions for improving work.
WORKING CONDITIONS & ENVIRONMENT
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While performing the duties of this job, the employee is regularly required to sit, stand, walk, talk, climb, balance, stoop, kneel, lift, and listen.
The employee will need to answer telephones and may sometimes need to speak slowly and clearly to patients often times needing to speak loudly to
patients.
Occasionally the employee will need to carry or lift items over 50 pounds.
The work environment is medical facility that is a professional, clean environment, in which HIPAA is to be taken seriously.
Exposure to blood borne pathogens and chemicals are present such as in any clinical setting.
BENEFITS
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We offer a competitive wage and benefits that include Medical, Dental, paid Group Life & Disability Insurance, 401K contributions with profit sharing, paid
earned time off, paid earned sick time, paid major observed holidays, and flexible spending account. We provide an annual uniform scrub allowance.
DISCLAIMER
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The duties and responsibilities, qualifications, physical conditions and other statements contained herein represent the current general nature of the job
described, and are subject to change at any time, with or without notice. The job description does not limit in any way the assignments that may be given
to an employee in the job, and employees are expected to perform any and all duties assigned by their supervisor willingly without reservation.
Medical Assistant Job Description
Urgent Care Specialists, PC
Revised: 2016-09-27 – Page 2