Survey
* Your assessment is very important for improving the workof artificial intelligence, which forms the content of this project
* Your assessment is very important for improving the workof artificial intelligence, which forms the content of this project
Communication Skills Aims • To develop a basic understanding of communication skills • Understand the different modes of communication • Understand impact of sender, receiver and the message on process of communication Communication: Definition Communication is a process in which a person, through the use of signs (natural, universal)/symbols (by human convention), verbally and/or non verbally, consciously or not consciously but intentionally, conveys meaning to another in order to affect change. Communication Skills ‘One cannot not communicate’ What does this mean? Modes of Communication • Verbal (Speech: tone, pitch, volume) • Non Verbal (Accounts for 70% of all communication). • • • • • Posture Eye contact Gestures Facial expressions Micro – expressions ( largely subconscious) Communication Skills • Communication, in context of nursing, is about establishing and developing a therapeutic relationship with a patient/client. Our verbal/non verbal behaviours must convey genuine interest and respect Communication Skills • Kinesics – Facial Expression Gestures Eye Contact Position and posture • Proxemics - Territory and personal space Touch Orientation Communication Skills • Paralanguage - Encouragers….. ‘go on’ nodding the head and so on. Speed of speech Accent and dialect • Silence - allowing other person to speak • Artefacts - Dress; Physical appearance Facial Expressions-Homer style! Communication Skills Eye Contact (windows to the soul) 1. Important in evaluating others 2. Invites or indicates intimacy Longer mutual eye contact occurs between friends and significant others than strangers Communication Model Model of communication: Anxious adult - How nurses behaviour impacts upon patient’s response Communication Skills How we think, feel and behave influences others Important to be aware of verbal and non verbal communication within dimensions of: CONTEXT CULTURE CONGRUENCE PERCEPTION Assignment on communication • 4,000 word assignment on the application of communication theory to nursing, underpinned by evidence from the literature. Related to student’s branch of nursing.