Download Communication Skills

Communication Skills
Aims
• To develop a basic understanding of
communication skills
• Understand the different modes of
communication
• Understand impact of sender, receiver and
the message on process of communication
Communication: Definition
Communication is a process in which a
person, through the use of signs
(natural, universal)/symbols (by human
convention), verbally and/or non
verbally, consciously or not consciously
but intentionally, conveys meaning to
another in order to affect change.
Communication
Skills
‘One cannot not communicate’
What does this mean?
Modes of Communication
• Verbal (Speech: tone, pitch, volume)
• Non Verbal (Accounts for 70% of all
communication).
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Posture
Eye contact
Gestures
Facial expressions
Micro – expressions ( largely subconscious)
Communication Skills
• Communication, in context of
nursing, is about establishing and
developing a therapeutic
relationship with a patient/client.
Our verbal/non verbal behaviours must
convey genuine interest and respect
Communication Skills
• Kinesics – Facial Expression
Gestures
Eye Contact
Position and posture
• Proxemics - Territory and personal space
Touch
Orientation
Communication Skills
• Paralanguage - Encouragers….. ‘go on’
nodding the head and so on.
Speed of speech
Accent and dialect
• Silence - allowing other person to speak
• Artefacts - Dress; Physical appearance
Facial Expressions-Homer style!
Communication Skills
Eye Contact (windows to the soul)
1. Important in evaluating others
2. Invites or indicates intimacy
Longer mutual eye contact occurs
between friends and significant others
than strangers
Communication Model
Model of communication: Anxious adult
- How nurses behaviour impacts upon
patient’s response
Communication Skills
How we think, feel and behave influences
others
Important to be aware of verbal and non verbal
communication within dimensions of:
CONTEXT
CULTURE
CONGRUENCE
PERCEPTION
Assignment on communication
• 4,000 word assignment on the
application of communication theory to
nursing, underpinned by evidence from
the literature. Related to student’s
branch of nursing.