Download Recruitment - Job Description Template

JOB DESCRIPTION AND PERSON SPECIFICATION
Accountable to: Student Marketing Manager Job Title: Receptionist Assistant
Camberwell
Contract Length: 12 months Hours per week/FTE: 35 hours
Weeks per year: 52
Fixed Term Contract
Salary: £23,579 - £27,801 pa (potential to £29,203
Grade: 2
subject to Performance Related Appraisal)
College/Service: Camberwell College of Arts
Location: Peckham Road
Purpose of Role:
To provide a warm, friendly, professional and customer-focused welcome
To ensure that the reception provides a service that is delivered in a manner which fully supports the
College identity and mission.
To provide information to a range of clients including prospective and existing students, visitors and other
enquirers.
Duties and Responsibilities
 Provide the first line of response to telephone and personal callers seeking information about the
College. Response will include provision of information on: courses, application forms, prospectuses,
open days, events, school visits, special lectures, etc
 Identify and communicate with individuals in the College or University who are able to respond to
specific, detailed enquiries where such information is not available at reception.
 Welcome guests and issue visitor security passes including temporary security passes for students
and staff as necessary.
 Ensure the Reception area is maintained in a tidy condition with adequate supplies of literature
Other
 To perform such duties consistent with your role as may from time to time be assigned to you
anywhere within the University
 To occasionally be asked to work in other student/visitor facing roles in academic registry or student
services
 To undertake health and safety duties and responsibilities appropriate to the role
 To work in accordance with the University’s Equal Opportunities Policy and the Staff Charter,
promoting equality and diversity in your work
 To undertake continuous personal and professional development, and to support it for any staff you
manage through effective use of the University’s Planning, Review and Appraisal scheme and staff
development opportunities
 To make full use of all information and communication technologies in adherence to data protection
policies to meet the requirements of the role and to promote organisational effectiveness
 To conduct all financial matters associated with the role in accordance with the University’s policies
and procedures, as laid down in the Financial Regulations
 This post may occasionally be required to work evening and weekends

[Subject]
Key Working Relationships:
Student Marketing Manager, College Marketing team, other staff, and external partners, suppliers etc.
with whom regular contact is required.
External
Prospective students in person and online
All visitors to Camberwell College of Arts
Internal
All current students and staff who need to use reception
Estates staff.
Colleagues in Marketing and Communications, Admissions, Academic Registry, Student Services and
Accommodation
Specific Management Responsibilities
Budgets: none
Staff: none
Other (e.g. accommodation; equipment): none
Signed
Date of last review
(Recruiting Manager)
[Subject]
Job Title:
Person Specification
Relevant Experience
Communication Skills
Research, Teaching and
Learning
Grade:
2
Experience of handling enquiries in a busy
customer facing environment
A track record of working in reception in an arts
and/or higher education environment
A good basic computer knowledge and of
Microsoft office software such as outlook and
excel
Experience of using a CRM system in a
reception and enquiry environment
Ability to prioritise demands and remain calm in
a pressurised environment
Communicates effectively orally, in writing
and/or using visual media.
Effectively delivers basic training or briefings to
support understanding or learning
Planning and Managing
Resources
Plans, prioritises and organises own work to
achieve objectives on time
Teamwork
Works collaboratively in a team or with different
professional groups
Student Experience or Customer
Service
Provides a positive and responsive student or
customer service.
Creativity, Innovation and
Problem Solving
Uses initiative or creativity to resolve day-to-dayproblems
Last updated:
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