Download annual report 2015/16 - Forest Road Group Practice

FOREST ROAD PATIENT GROUP
Annual Report to March 2016
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The Group was established in February 2011
Meeting are held on the third Tuesday of each month
There is an average attendance of 15 members per meeting
Good mix of male/female patients
Representatives from White British, British Indian, Caribbean, Mauritian and Somali
communities
Have attracted across the age range, employed, unemployed, self-employed,
students, retired professionals
During the working year we did a survey on Reception, this was carried out in the waiting
room and 100 patients were asked to complete the survey. The Reception team scored very
well in the survey but it did highlight some training issues that needed to be addressed. This
demonstrates a change brought about by the result of a survey. Group members were
invited to attend the training session. It was extremely helpful for the Reception staff to
understand from the patient’s point of view and vice versa. The topics discussed were ‘On
the day appointments’ and ‘Request for urgent prescriptions’.
Examples of change brought about by Patient Group input include: Group member on the interview panel for recruitment of a new GP Partner
 New chairs in the waiting room
Achievements this working year:
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Minor Illnesses Booklet
Healthy eating recipes available at Reception and Recipe of the Month on the Jayex
Board
Joined National Association of Patient Participation Groups (NAPP)
Produced leaflet ‘What to do upon the Death of a Loved One’
Appointed notice board monitors to tidy up and re-organise notice boards
Obtained copies of Arthritis UK booklet on Osteoarthritis to be available at Reception
Designed posters for Over 60’s Club for notice board
Conducted survey on Reception
Improved calling in system for Phlebotomy Service on the ground floor of the
building
Addition of eight more telephone lines
Group member attended staff training session on 19 November 2015
Healthy Eating event in waiting room on 24 November 2015. Fresh fruit and
vegetables were available for patients to take home and try. Bottled water was
given out in the waiting room
Worked throughout the year on appeal re Enhanced Services fee 2013/14
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At last new chairs in the waiting room
Invited Lorna Reith from Healthwatch Enfield to our January meeting
Visit from Sadiq Khan, Labour Party Mayoral Candidate on 29 February 2016
Future Plans
The priority subject for the coming year will be help for vulnerable adults. We plan to
explore this and maybe work towards a dedicated person to deal with their needs/requests
for help.
Other subjects on our ‘to do list’ include:
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Explanation of patient procedures at registration
Use of answerphone when allocated appointment have been taken
Online access
Electronic prescriptions
Dial a Ride
Review date for older patient – named Doctor
Event in waiting room – subject to be agreed
Plan a survey – subject to be agreed