Download IF140818CADE Customer Technical Support Group Contact Details

DATE:
18 AUGUST 2014
MARKET:
EURONEXT CASH MARKETS; EURONEXT DERIVATIVES MARKETS
CUSTOMER TECHNICAL SUPPORT GROUP CONTACT DETAILS
FOR CASH AND DERIVATIVES MARKETS UPDATED AND
HARMONISED
Executive Summary
The Customer Technical Support Group (CTSG) is in charge of the Euronext Cash and Derivatives test
platforms. The CTSG email address and phone number have been harmonised. In addition, the CTSG
support hours and the availability of the test platforms have been modified. Please note the new
contacts below.
Euronext is pleased to announce that the Customer Technical Support Group contact details for customers
of the Cash and Derivatives Markets, including BondMatch and SmartPool, have been updated and
harmonized as follows:
■ The existing CTSG email address remain the same [email protected]. Customers having functional
queries on technical specifications or encountering issues on the test platforms (Cash EUA,
Derivatives EUA Current and Derivatives EUA Next platforms) should contact CTSG.
■ The CTSG phone number is +33 (0)1 4927 5092 for customers of all locations. This number covers
both Cash and Derivatives Euronext Markets.
CUSTOMER TECHNICAL SUPPORT GROUP (CTSG)
The Customer Technical Support Group (part of the Euronext Market Services), is responsible for the dayto-day oversight and control of Euronext Cash & Derivatives End User Acceptance (EUA) platforms ,which
are the environments available for customers (members, Independent Software Vendors (ISV), Data
Vendors (DV)) in order to test their applications before they are approved to go live in Production.
This team, based in Amsterdam and Paris, has a deep understanding of all Euronext products, market
behaviours, kinematics and interactions of members’ applications on Euronext trading platforms. The team
is also fully knowledgeable on functional specifications and is able to manage trading test scenarios in all
the EUA environments on either order entry or market data. They should now be the first point of contact
for any functional queries, help on specifications, performance analysis, technical or trading-related
This Info-Flash is for information purposes only and is not a recommendation to engage in investment activities. Whilst all reasonable care has been
taken to ensure the accuracy of the content, Euronext does not guarantee its accuracy or completeness. Euronext will not be held liable for any loss or
damages of any nature ensuing from using, trusting or acting on information provided. No information set out or referred to in this publication shall
form the basis of any contract except as provided otherwise. Some information may be subject to regulatory approval. The Euronext Markets comprise
the markets operated by Euronext Amsterdam, Euronext Brussels, Euronext Lisbon, Euronext Paris and Euronext London, referred to respectively as the
Amsterdam, Brussels, Lisbon, Paris and London markets, as relevant. Euronext refers to Euronext N.V. and its affiliates. Information regarding
trademarks and intellectual property rights of Euronext is located at https://www.euronext.com/terms-use. © 2014, Euronext N.V. - All rights reserved.
Euronext Group N.V., PO Box 19163, 1000 GD Amsterdam, The Netherlands
www.euronext.com
INFO-FLASH
information on the EUA platforms, conformance tests scheduling and support. The team also ensures
customers’ readiness on any technical and functional impact change.
AVAILABILITY OF THE TEST PLATFORMS
EUA platforms availability
Cash EUA platform
Derivatives EUA platforms
(Current + Next)
Equities + Structured
Products
7:15 a.m. to 7:30 / 8:00 p.m. CET
SmartPool
9:00 a.m. to 5:30 p.m. CET
BondMatch
7:30 a.m. to 6:00 p.m. CET
Index Futures
6:00 a.m. to 9:00 p.m. CET
All other Futures
6:00 a.m. to 4:30 / 4:40 p.m. CET
All Options
6:00 a.m. to 4:30 p.m. CET
Commodities Futures
6:00 a.m. to 5:30 p.m. CET
EUA platforms downtime
Cash EUA platform
Every Wednesday morning Reopening time : 1:00 pm CET
Derivatives EUA platforms
(Current + Next)
Every Wednesday morning Reopening time : 1:00 pm CET
For exceptional reasons, an EUA platform can be closed for maintenance reason. In that case customers will
be notified by email of the downtime hours.
To subscribe, unsubscribe or to register additional users for the CTSG email notifications, please send an
email to [email protected].
The Customer Technical Support Group ( CTSG) is available daily between 09:00 a.m. and 6:00 p.m. CET.
EUA SERVICES STATUS WEB PAGES
Information on the EUA platforms availability, services status, maintenance schedule and updates on
potential issues are communicated to customers via the EUA Services Status web pages at the following
addresses :
Cash EUA platform
https://europeanequities.nyx.com/en/connecting/servicesstatus-eua
Derivatives EUA platforms
https://derivatives.euronext.com/connecting/services-status-eua
(Current + Next)
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INFO-FLASH
CUSTOMER TECHNICAL SUPPORT GROUP CONTACT DETAILS
CTSG
+33 (0)1 4927 5092
[email protected]
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