Download Hear more every day

Hear more
every day
Take your first steps to better hearing today
Contents
Welcome to Amplifon
Thank you for choosing Amplifon
Spot the signs
Could hearing loss be affecting you?
FREE hearing check
Learn about our hearing checks and find out how to book
The latest digital hearing aids and
demonstrations
Try the latest hearing technology for yourself
Fact or fiction?
The truth about hearing solutions
The Amplifon difference
Discover the service that makes Amplifon the world’s leading
dedicated hearing specialist
Happy customers
Read what our customers say about us
Common questions answered
Straightforward answers to some of the most common questions
Your feedback
Find out how to get in touch
2
3
4-5
6
7
8-10
11
12
13
Welcome to Amplifon
The world is full of special sounds from birdsong in the morning to the comfort
of a loved one’s voice. So when hearing loss affects your life there’s so much you
miss out on. The world’s leading dedicated hearing specialist, Amplifon is here to
help improve your hearing health so you can experience a fuller life.
Your step-by-step guide to better hearing
This brochure outlines your next steps towards better hearing health. Whether
you have just started to notice the signs of hearing loss, have been living with it
for a while, or if you simply want the reassurance of a hearing check, we will tailor
our hearing care service to suit you. From our FREE hearing check to our Lifetime
Aftercare service, you can be assured that Amplifon are here for you every step of
the way.
The world’s leading dedicated hearing specialist
Wherever you live, you will never have to go far to find your nearest Amplifon.
Located in 21 countries and with over 200 hearing centres around the UK and
Ireland, we help thousands of people to hear better every day. Book your FREE
hearing check today and discover the benefits that Amplifon has to offer for yourself.
Call us or visit www.amplifon.co.uk/branches to find your nearest branch.
I’m so pleased with my new hearing aids.
No more struggling to hear my friends
and asking them to repeat themselves.
Your service is excellent.
Mr Jones, Chester
2
Spot the signs
Taking your first step towards better hearing health couldn’t be easier. Starting
with a FREE hearing check, Amplifon can provide you with the best quality, service
and expert advice that you would expect from the world’s leading dedicated
hearing specialist. But what happens if you’re not sure whether a hearing check will
help you? It can be difficult to tell whether hearing loss could be affecting you as it
usually occurs gradually over time. So ask yourself these simple questions…
Q. When you watch TV, do other people find the volume too loud?
Q. Do you find it hard to tell
which direction a sound is
coming from?
Yes
Yes
No
No
Q. Is it hard to follow a
conversation in crowded,
noisy places?
Q. Have you ever missed
hearing the phone or the
doorbell ringing?
Yes
No
No
Q. Do you ever miss the beginning and ends of words, or think people are mumbling?
Q. Do you sometimes feel left
out during family or group
conversations?
Yes
No
No
Yes
Yes
If you answered “Yes” to any of these questions, it’s time to
find out how Amplifon could help you.
To book your FREE hearing check, contact your
local branch today or visit www.amplifon.co.uk
3
FREE hearing check
Your FREE hearing check is your chance to get all of the answers you need.
Your fully qualified Hearing Aid Audiologist will examine your hearing and the
health of your ears thoroughly, and ask you about the everyday situations you
deal with. It’s only by identifying the cause and extent of any problems, and the
effect on your hearing ability, that we can recommend the ideal solution for you.
With no waiting lists, you can usually book and attend your appointment within
just a few days. If you are unable to visit a branch due to mobility problems, we
can also provide home visits. So don’t put it off any longer and talk to your local
branch today.
Try a FREE demonstration
Still not sure you like the idea of wearing a hearing aid? You’re not the first to
think that way. Every day we meet hundreds of people who initially shared your
concerns. But after a FREE demonstration with no obligation to buy, more and
more people like you are experiencing what a difference a modern digital hearing
aid can make.
Will people notice
my hearing aid?
No one needs to know! The latest
hearing aids are designed to be invisible
to see, so the only thing people notice
is your improved hearing. What’s more,
they’re so comfortable to wear, you’ll
soon forget they are there.
4
*Excludes cost of batteries. Based on a hearing aid costing £495.
Are hearing aids
expensive?
How does from 27p a day sound? That’s
the daily equivalent cost of a single
hearing aid, worn for five years* – a small
price to be able to hear clearly again. Plus,
you benefit from our Lifetime Aftercare
programme at no extra charge.
Your guide to a FREE hearing check
1 Individual discussion
Our Hearing Aid Audiologists take their time to understand the history
of your hearing loss and how it affects your day-to-day life.
2 Visual examination
Using an otoscope, our expert Hearing Aid Audiologist checks the
condition of your ears.
3 Comprehensive checks
A range of audiometric checks assess your hearing ability and indicate if
you could benefit from help.
4 Immediate results
There’s no waiting around, so you find out there and then whether or
not you need further assistance.
5 Live demonstration
Of course, you may not need a hearing aid at all. But if you do, you get
a FREE, no obligation hearing aid demonstration. Experience for yourself
how today’s hearing aids look, feel and sound. You’ll be amazed at the
difference they make.
6 Expert advice
Because we’re independent, we have no ties to any particular
manufacturer. So you always get honest, impartial advice, in your best
interests. If you need a referral to a medical practitioner, or a hearing
aid won’t help you - we’ll tell you.
7 Personalised solution
Any hearing solution we do provide is tailored and fine tuned to your
individual needs. So you enjoy the maximum benefit of better hearing.
Book your FREE appointment today. Contact your
local branch or call us direct on 0845 604 5916*
*Local call rates apply
5
The latest digital
hearing aids
Today’s digital technology means hearing aids are now so small and discreet,
most people will never realise you wear one at all. They deliver clearer, richer
sound quality than ever before, so you can improve your hearing without feeling
self conscious.
Quality
• Sounds natural
Discreet
• Worn inside or
behind the ear
• Almost invisible
Tailored
• Technology level
chosen to suit your
lifestyle
• Personalised
programming
• Available in wide
range of colours
66
• Whistling eliminated with
feedback cancellation
• Locate which direction
sound comes from with
two aids
Wireless
• Works without wires
•C
an stream with TV,
mobile phones,
computers or stereos
•H
ear the sounds
around you too
Automatic
Comfortable
• Enhances speech sounds
• Lightweight
• Reduces background noise
• Some models are waterproof
• Adjusts volume to match
your environment
• Custom-fitted for comfort
Fact or fiction?
Many people who experience hearing loss hesitate to get help because of
preconceptions about hearing aids - which may explain why an estimated 65%*
of hearing loss goes untreated. Here we separate fact from fiction.
Fiction
If I had hearing loss, my
GP would say something.
Fiction
Wearing hearing aids could
make my hearing worse.
Fact
Fact
Research shows GPs fail to refer up to
45%* of people reporting hearing loss,
for any further intervention or tests.
Using a hearing aid earlier can actually
slow down the effects of hearing loss,
as well as improve your quality of life.
Fiction
Fiction
Hearing aids are bulky and
unattractive.
I’ll get used to my hearing
loss, I can wait.
Fact
Fact
Modern digital hearing aids are barely
noticeable and thanks to advanced
technology give better results than
ever before.
Unfortunately, hearing loss tends to
get worse over time. People often fail
to notice how much they miss out on
in conversation, or that they now turn
the TV up full blast.
*Source: Action on Hearing Loss website, June 2011.
7
The Amplifon difference
As the world’s leading dedicated hearing specialist, the difference is clear when
you choose Amplifon. You receive immediate, one-to-one personal service, from
a professional Hearing Aid Audiologist you can get to know and trust. Plus with
our personalised Ampli-solutions packages you will receive more benefits at no
extra cost to provide extra comfort and reassurance:
You can book an appointment immediately and be seen within a few days
You get the highest level of service and we’ll see you as often as you need
You always have access to the latest state of the art technology and design from manufacturers, plus we’re independent, so you get the best hearing solution for your needs
You get a wide range of benefits and services – all at no extra cost through our Ampli-solution packages
You get added peace of mind in knowing that personal service and
long-term relationships are at the heart of everything we do
You can enjoy the extra reassurance of unrivalled support through our Lifetime Aftercare programme, where we will see you every year to check your hearing health. If you need to see your audiologist sooner simply contact your local branch.
What if I’ve already got hearing aids?
Even if you bought hearing aids privately elsewhere, bring them to us for
a free check. We’ll clean and adjust them at no charge, to help you get the
best out of them. It’s your chance to put our Lifetime Aftercare programme
to the test!
If you’re not happy with the hearing aids prescribed and fitted by the NHS,
unfortunately we can’t adjust them. But we can check that they still meet
your requirements, clean and service the moulds and give you FREE expert
advice and a hearing check.
8
Your personal
Ampli-solutions:
More benefits, no extra cost
«
Lifetime Aftercare

You can feel 100% confident you’ve made the right choice buying your new
digital hearing aids from Amplifon, as you’ll receive an extensive range of
personalised services and benefits – all at no extra cost. This is all part of our
tailored Ampli-solutions package, which ensures you get the best possible
personalised solutions, whatever your budget. Take a look at some of the
benefits available below.*
Free Trial on Any Upgrade
5 Star Service Check
RAF
Recommend a Friend £50 M&S vouchers
Hearing Aid Cleaning Pack
30

30 Day Money Back Guarantee
Up to 4 Years Warranty
Up to 4 Years Hearing Aid Parts
Up to 4 Years Worth of Batteries
Connectivity Free Trial
National Assistance at Over 200
Hearing Centres Nationwide

International Cover
A Connectivity Accessory /
Assisted Device
*Benefits subject to the package provided.
For more information about services at Amplifon, ask your Hearing Aid Audiologist.
9
Your Lifetime
Aftercare Programme
From your first hearing check to wearing your hearing aids, Amplifon promise
to be there for you every step of the way. That’s why we provide a Lifetime
Aftercare programme as an added benefit for all our customers as part of your
personalised Ampli-solutions package. This service is designed to help prolong
the lifespan of your hearing aids and ensure you get the maximum benefit.
As part of your Lifetime Aftercare programme you will be booked in for an
annual Aftercare appointment, and have access to our 5 Star Service Checks.
That’s why we provide you with an ‘on-demand’ service which means we are
there for you whenever you need us, whatever the reason.
Your Lifetime Aftercare Programme
 A check to see how you are getting on with your hearing aid(s)
 A service and clean of your hearing aid(s) plus a replacement battery
of the performance of your hearing aid(s) to ensure that they
 Aarecheck
still meeting your needs
 A hearing health check to continually check the health of your hearing
5 Star Service Check, your Hearing Aid Audiologist will:
 Clean and examine contacts
 Check tubing and batteries
 Clean the casing and microphone duct
 Check for acoustic feedback
 Check hearing aid performance
10
Happy customers
Every week we receive letters from customers who are delighted with the
difference Amplifon has made to their lives. Here are just some of the messages
of thanks we have received:
I couldn’t believe it when I got
my new hearing aid. It was
like a new world, wonderful.
Without my new hearing aid I
would be lost.
Mrs C, Lewisham
Thanks to Amplifon my life has
improved so much. I can now
go out and socialise with no
worries. Until I came to see you
at Amplifon I didn’t realise how
bad my hearing was.
Mrs L, Wolverhampton
I’ve had my new hearing aids
for a few months and they have
revolutionised my life. They’re so
much better than previous models
– there is just no comparison.
Pauline McNeil, Chester
Join 1,000s of satisfied customers. Contact your local
branch today to find out more.
11
Common questions answered
How common is hearing loss?
It is estimated that 1 in 6 people in the UK are living with hearing loss and that
6.3 million of these are people over the age of 65 – that’s two thirds of the UK’s
over 65 population*. The good news is that it’s never too late to do something
about it. Amplifon offer FREE hearing checks for everyone and our customers can
also benefit from our Lifetime Aftercare Programme, to ensure you will always
experience the best possible hearing health.
What causes hearing loss?
Hearing loss usually occurs naturally as part of the ageing process. However,
regular exposure to loud noises, heritage, and some illnesses can also cause
hearing loss. In around 90% of all cases, the tiny hair cells in the inner ear have
become damaged. This limits the ability to detect sounds to send to the brain.
What symptoms indicate that I may have a hearing loss?
Signs of hearing loss can include problems hearing certain sounds or tones clearly,
such as birdsong or higher pitched voices, and distinguishing similar sounding
words. Other signs include difficulty in cross-conversations or in environments
with background noise, hearing at distance such as meetings and listening to the
TV or radio.
I’ve been advised that hearing aids will not help me.
Is there anything else that can help?
At Amplifon, we aim to help everyone experience better hearing health. As a
result of continuing advances in technology, you may benefit from new types of
digital hearing aids specifically designed for more severe hearing loss and even
tinnitus (ringing noises in the ear). Talk to one of our fully qualified Hearing Aid
Audiologists who can advise you on the best course of action.
If you have any more questions contact your local
branch or visit www.amplifon.co.uk/askanexpert
*Source: National Statistics online and Action on Hearing Loss website, September 2013.
12
Your feedback is always welcome:
While we strive to give every customer the highest level of service you would
expect, there may be occasions when things don’t go quite right. The good news
is, if you feel let down in any way, you can be assured we will do everything we
can to put it right.
If you are not completely satisfied:
1 In the first instance, please speak to the team at your local Amplifon
branch or Hearing Aid Audiologist directly.
2
If your concern has not been handled to your satisfaction, you can escalate
your concern to our Customer Services department. This can be done by calling 0161 209 7000 between 9am and 5pm, Monday to Friday. Alternatively, you can write to Amplifon Customer Services, Gateway
House, Styal Road, Manchester M22 5WY. Or you could email
[email protected]
3 It is very rare that we are unable to resolve a concern at this stage,
but if you still feel aggrieved, you can contact the British Society of
Hearing Aid Audiologists (BSHAA).
For full details of the Amplifon complaints procedure, please ask your local
Amplifon branch or talk to our Customer Services department.
Mobility
If you are a wheelchair user or have mobility problems, please inform us prior to
your appointment so that we can make provisions for you. If you are unable to
visit a branch due to mobility problems, please call your local branch to discuss
a possible home visit.
Alternative copies
This information is available in Braille, large print or as an audio tape. It is also
available in other languages. To make a request please contact our Customer
Services department.
Confidentiality
Your personal data will be held and processed in accordance with the requirements
and obligations of the Data Protection Act 1998. Further information in relation
to the use of personal data can be found at www.amplifon.co.uk/privacy or can
be requested via our Customer Services department.
13
Gateway House
Styal Road
Manchester
M22 5WY
Tel 0161 209 7000
www.amplifon.co.uk
ENQBRO 1408