Download This post will support the Corporate and Events

Individuals and Community
Fundraiser Job Description
Job Title
Salary
Location
Reporting to
Hours of work
Holidays
Pension
Individuals and Community Fundraiser
£21,000
Studio 442, Highgate Studios, Kentish Town
London, NW5 1TL
Head of Fundraising
21 hours per week
25 days per year pro rata (plus public holidays) and a
discretionary three days between Xmas and New Year
Contributory pension scheme up to 6% of annual salary
About Friendship Works
Friendship Works is a mentoring charity that helps children and young people who are having
problems in their home and social environments, to have the best possible childhood. We achieve
this through recruiting and training long-term adult volunteer mentors who make a commitment to
mentor a child or young person in their community for a minimum of two years.
Friendship Works helps children and young people aged 5-16 who lack strong adult support
networks in their lives and who have a range of complex behavioural, educational and emotional
issues. As a result, they face significant barriers to making a successful transition into adulthood and
need intensive long-term support to help them improve their future prospects and life chances.
Friendship Works began in 1977. Originally called ‘Big Friend, Little Friend’, the charity grew out of a
one-year pilot initiative that provided adult mentors to children and young people living in single
parent families. Today, Friendship Works is the UK’s longest standing adult volunteer mentoring
charity. We currently reach over 150 children and young people aged 5-16 across three London
boroughs of Camden, Islington and Southwark.
We are one of the founding members of the Mentoring and Befriending Foundation, the umbrella
organisation for mentoring in England and Wales. In 2007, we received the Queen’s Award for
Voluntary Service in recognition of the outstanding contribution of volunteer mentors to change the
lives of children through friendship.
Job Purpose
The Friendship Works Fundraising team raises income from a variety of sources including Trusts,
Companies, Major Donors, Events, Community groups and Individuals.
This post will support the Corporate and Events Fundraising Manager by administering challenge
events, including activities to promote and recruit for these events, supporting the participants in
the run-up and on the day of their event and processing and monitoring donations. The post holder
will also be responsible for delivering a small programme of individual giving, including managing
twice yearly appeals, and developing community fundraising, including marketing activities and
stewarding groups of supporters. Finally the role also incorporates the administration of online gifts
to the charity.
The post will report directly to the Head of Fundraising.
Key Tasks and Responsibilities
1. Supporting Challenge Event fundraising
a. Liaise with challenge event suppliers
b. Produce and update challenge event communications materials (such as articles for the
website or newsletter, fundraising packs etc.)
c. Administer challenge events, for example keeping a record of expressions of interest, online
registration of participants
d. Provide direct support to challenge event participants for example sending out race packs,
giving advice and encouragement, cheerleading on the day of the event (this will involve
occasional weekend working for which TOIL is offered)
e. Process donations
f. Maintain accurate records of events, participants, donations and suppliers on the Salesforce
database
g. Monitor and report regularly on pledged and received income from challenge events,
contributing to financial forecasts
h. Keep up-to-date with trends and new events to help plan future strategy.
2. Deliver the Individuals Fundraising Strategy
a. Manage individual giving campaigns (currently two per year), including crafting the appeal,
compiling the mailing list and managing and measuring the response
b. Produce and update individual giving communications materials (such as the website, thank
you letters, regular giving sign-up forms etc.)
c. Manage relationships with third party suppliers such as Just Giving, Give-a-Car, Missionfish,
etc
d. Maintain accurate records of individuals and donations on the Salesforce database
e. Monitor and report regularly on pledged and received income from individuals contributing
to financial forecasts
f. Keep up-to-date with trends in individual giving to help plan future strategy.
3. Develop Community giving
a. Develop community fundraising materials such as a community fundraising page on the
website, flyers and posters
b. Manage a fundraising campaign targeting local community groups, including crafting the
appeal, compiling the mailing list and managing and measuring the response
c. Maintain accurate records of community groups and donations on the Salesforce database
d. Manage relationships with community groups and support their fundraising
e. Monitor and report regularly on pledged and received income from community groups
contributing to financial forecasts
f. Keep up-to-date with trends in community giving to help plan future strategy.
4. Fundraising administration
a.
b.
c.
d.
Process donations, record the details correctly on the Salesforce database
Ensure donors are thanked promptly and appropriately
Check the payment gateway on a regular basis and address any issues with failed donations
Process donation reports from Justgiving, record donations onto Salesforce
e. Regularly check the Fundraising and Events email inboxes and respond to emails
appropriately
f. Ensure that supporter records are kept current, accessible and usable and that Data
Protection preferences are recorded as appropriate
g. Ensure the maintenance of supporter records takes place in accordance with legislation,
regulations and Fundraising codes of practice.
5. Any other duties as required by the Head of Fundraising.
Friendship Works is an Equal Opportunities Employer
Registered Charity No: 1017460
Person Specification
Experience

Fundraising or marketing experience would be desirable but is not essential as this is an entrylevel role. Experience of database administration would also be a plus.
Competences
Event Management
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Understands the event fundraising sector and is able to evaluate strengths and challenges of
event options
Able to write, implement and manage a clear and comprehensive event plan, including planning
for contingencies
Has a strong understanding of the impact of legislation, regulation and codes of practice on
fundraising events
Communications
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Has excellent oral communication skills in a variety of contexts, including internal and external
meetings and presentations
Is able to adapt writing style to suit different audiences and to present high quality information
relevantly and succinctly
Is able to manage relationships with internal and external stakeholders with diplomacy and tact
Has a high level of customer care
Is a good listener
Communicates openly and honestly and cascades information appropriately
Planning and Budgeting
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Sets clear objectives and able to prioritise in line with key requirements
Follows tasks through to achieve required results and meet deadlines
Demonstrates reliability and solid organisational skills
Can confidently prepare and understand financial data
Team Player
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Has a supportive and accessible style to team members, staff and stakeholders
Able to work independently and contribute to the wider team
Welcomes and responds to input from others, provides support and feedback to others
Is flexible in attitude and approach to work
Management and self-management
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Demonstrates flexibility in adapting to issues arising from work or with staff
Provides feedback to staff in a constructive manner
Able to operate in a small team and demonstrate initiative where appropriate
Learning and Self-development
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Passionate about the charity sector and motivated to learn about fundraising and marketing
Understands the ethos of Friendship Works
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Recognises the importance of equal opportunities in relation to the context in which Friendship
Works operates
A commitment to the mission and values of Friendship Works and in improving the life chances
of children and young people
Understands the value and importance that volunteers contribute to improving communities.