Download job description - London Cyrenians

JOB DESCRIPTION
Job Title:
Night Support Worker
To whom Immediately Responsible:
Project Manager
Accountable to:
AIR Manager
Salary:
£17,680.00 per annum
Hours of work:
42.5 hours per week. Actual hours depend on the
requirements of the service and the night shift pattern
applicable to the post. There may be some evening
meetings which staff are required to attend as directed
and for which no overtime is paid. However TOIL may be
taken as agreed by the Line Manager.
Holidays
21 annual leave days, plus bank holidays
Probationary Period:
13 weeks & 6 months
Pension:
Automatic enrolment in our pension scheme will occur
from 1 May 2014. From that date pension contributions of
4% will automatically be deducted from your salary
payment, unless you choose to opt out of this pension
arrangement.
Interest Free Travel Loan:
Available after successful completion of probationary
period.
Expenses:
Staff are reimbursed with costs that are incurred in the
performance of their duties, within an agreed budget, and
sanctioned by their Line Manager.
Contract of Employment:
Issued on appointment to post
Handbook:
Issued during induction, containing full information of
Terms and Conditions of Employment and Policies and
Procedures of Cyrenians.
Screening:
This post is subject to satisfactory references, Pre
Selection Health Assessment & an enhanced DBS
Disclosure
JOB PURPOSE
The Night Support Worker will be responsible for managing the building to ensure that the
accommodation provided to the customers is safe and secure through the provision of overnight
support service, security and door control. This includes controlling access to buildings, being the
first point of contact for all emergencies and carrying out Health and Safety checks and cleaning.
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KEY RESPONSIBILITIES
Examples of ‘Objective Achieved’ Evidence
Service Delivery
To provide waking night support, taking Demonstrates an awareness of, and understanding of,
responsibility for all aspects of the
the actions that need to be taken in response to
safety and security of the project whilst customer(s) needs and behaviours.
on shift.
Standards & Objectives
To provide an immediate response to
customer(s) in the event of a health or
other emergency, taking prompt action
and ensuring that other services are
accessed as appropriate. To contact
the sleepover worker / on call manager
as appropriate for support to deal with
an immediate situation or crisis.
Demonstrates knowledge of how to take appropriate
action to deal with emergencies or crises. Has an
understanding of the individual needs of the customer(s)
in the project, thereby informing what is the appropriate
response to any given situation.
To work with customer(s), as directed,
and on own initiative, supporting them
through crisis situations.
Can show knowledge and understanding of the ‘triggers’
that may result in a customer seeking emergency help,
or which may result in the customer presenting with
challenging behaviour. Demonstrates the capacity to
handle a crisis appropriately, according to the situation
and the particular customer.
To undertake regular security checks of
the building in line with Cyrenians
Health & Safety Policy, reporting any
observations relating to Health & Safety
to senior staff at the earliest opportunity
and checks and monitors CCTV
systems
Written and oral communications demonstrate the ability
to recognise potential Health & Safety issues and that
these have been effectively communicated to the
appropriate senior staff member. Demonstrates the
ability to take the correct action in a security emergency,
including knowing when it is necessary to contact the
emergency services.
To take part in handovers at the
beginning and end of the shift, reporting
any observations or incidents to the
incoming staff of which they need to be
aware.
To undertake cleaning duties of the
office and communal areas of the
project as appropriate and as directed
by the line manager.
Communicates clearly, and succinctly, to colleagues and
managers in both written and oral form. Recognises and
understands the need for all written communication to be
precise, accurate and professional, and of a standard
that can be scrutinised by relevant agencies.
Carries out these tasks in a timely manner and to the
standard required. Reports any defects or problems
identified during cleaning via the communications book
and / or the ‘to do sheet’.
To attend regular performance
management meetings, staff meetings,
and any other meetings as directed by
the Project Manager.
Operational Duties
Performance management notes show positive
engagement with the performance management process
and a willingness to act upon the development needs
identified. Attends team meetings as appropriate and
participates actively in the review and development of
the services provided by the project.
To take part in Training as required and
as directed by the Project Manager or
by Human Resources.
Training record shows satisfactory attendance at training
sessions. Performance management notes indicate that
the learning gained has been translated into improved
work performance.
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Standards & Objectives
Examples of ‘Objective Achieved’ Evidence
To carry out all duties and
responsibilities in accordance with
Cyrenians operational policies &
procedures.
Demonstrates knowledge and understanding of
Cyrenians policies and procedures, knows how to
access them when required, and adheres to them when
carrying out operational duties.
Handle any cash transactions in
accordance with laid down procedures.
A receipt is obtained for all petty cash transactions, as
per operational policies.
All financial transactions are recorded in accordance
with Cyrenians practice.
Demonstrate a commitment to work in
an organisation where the input of all
staff and customer(s) is heard and
valued equally.
Maintain professional standards at all times and
challenge discrimination whenever it is encountered.
To be fully aware of the emergency
procedures, e.g.: Fire & Gas.
Participate in regular emergency drills and demonstrate
knowledge of the procedures.
To undertake any other duties and
responsibilities, as directed.
Demonstrate a willingness to undertake such activities,
when asked to do so, and to develop additional skills, if
requested.
Note: The details contained in this Job Description summarise the main expectations of the
role at the date it was prepared. It should be understood that the nature of individual roles
will evolve and change as service, customer and commissioner needs change.
Consequently the organisation will review and revise this Job Description as required in
consultation with post holders.
DISCLOSURE & BARRING SERVICE – DISCLOSURE
The organisation aims to promote equality of opportunity for all with the right mix of talent, skills
and potential. The organisation welcomes applications from diverse candidates. Disclosure &
Barring Service checks will be taken into account for requirement purposes only when the
conviction is relevant.
As the organisation meets the requirements in respect of exempted questions under the
Rehabilitation of Offenders Act 1974, all applicants who are offered employment will be subject to a
disclosure & barring service check from the Disclosure & Barring Service before the appointment is
confirmed. This will include details of cautions, reprimands or final warnings, as well as convictions.
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NIGHT SUPPORT WORKER PERSON SPECIFICATION
Part 1. The following are the essential experience/skills/personal qualities required
for the job, which will be used to short list candidates for interview using the
application form. They will also be measured at interview or with a test.
How
Measured
1. A minimum of 18 months experience working with adults who have complex needs
including learning disabilities and mental health needs.
AF, I
2. Experience of engaging with and motivating customers to develop the skills and
confidence needed to love as independently as possible.
AF, I
3. Experience of monitoring CCTV systems and managing health and safety issues.
AF, I
4. Team Working: Willingness to work proactively within a team setting, sharing
knowledge and ideas and a willingness to listen to and learn from work colleagues
AF, I
5. Personal Effectiveness: Motivated, adaptable, perseverant and accurate. Able to
prioritise work and deal with conflicting demands.
AF, I
6. Problem Solving and Decision Making: Ability to use logical processes for
solving problems and decision making.
AF, I
7. Communication: Written and verbal communication is precise and accurate.
AF, I
8. Maintaining / Using Systems: Uses and contributes to organisation systems
accurately and effectively.
AF, I
9. Commitment & Integrity: Ability to maintain social, organisations and ethical
values in all actions and work in a manner that respects the values and ethos of
Cyrenians.
AF, I
10. Equality Diversity & Rights: A commitment to promoting Equal Opportunities and
to valuing diversity which will include being willing to relate positively with people
from diverse backgrounds.
11. Ability to work a changing shift pattern of waking night duties.
AF, I
AF, I
Part 2. The following are other essential skills/ personal qualities, which will be
measured at interview or with a test.
1. Numerate and literate: able to add, subtract, do basic calculations and record
financial information. Able to keep written records, write letters and draft short
reports.
I, T
2. Physically robust and emotionally resilient, able to cope under pressure and to
seek support when necessary.
I
KEY: AF = Application Form
I = Interview
T = Test
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