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Job Title: Community Services Driver Based at: Leicester Hub, Loughborough Road Leicester Reports to: Service Assistant Job Purpose: To provide as and when required a caring responsive car and driver service for our older vulnerable , in particular on the Hospital 2 Home service, or good neighbours service transporting volunteers and service users from hospital and their homes to appointments or shopping etc. Key Responsibilities 1. To collect and transport volunteers and service users in accordance with service specifications and service level agreements. Using the most cost effective routes where possible. 2. To complete safe and well checks in accordance with organisation operating procedure for each service user and/or journey. 3. To manage the reconciliation of monies collected from customers where appropriate and issue receipts in accordance with operating policy and procedures. 4. To undertake manual / general office based administrative duties and complete paperwork a required. 5. To provide a high standard of customer care, service and professionalism. 6. To ensure the vehicle is clean, tidy and well maintained on a daily basis remembering we are representing RVS in the community. 7. To plan and undertake relevant vehicle safety checks and carry out administration for the vehicle in accordance with legal requirements and organisation operating procedures ensuring the service is not interrupted. 8. To ensure that all appropriate food and health and safety practices are implemented and followed to meet statutory and organisation operating standards. 9. To operate and offer support over a seven day period including bank holidays as required and available. 10. To operate within the context of Royal Voluntary Service policies and procedures Knowledge, Skills and Experience Experience Previous customer service experience Desirable Knowledge of the Voluntary / Care Sector Desirable Previous driving experience Desirable Skills and Abilities Appropriate full clean driving licence, MOT and insurance Essential for vehicle Ability to perform emergency procedures Essential Excellent understanding of road traffic rules and Essential regulations Excellent time management skills Essential Good communication and listening skills Essential Being professional, trustworthy and reliable Essential Able to manage time and plan routes Essential Being kind and patient Essential Basic Food Hygiene certificate Desirable Willingness to undertake compliance and any other Essential training requirements Behavioural Competencies Competency Category Competency Definition Leading and Deciding Supporting and Cooperating Deciding and initiating action Working with People Adhering to Principles and Values Relating and networking Interacting and Presenting Organising and Executing Planning and Organising Delivering Results and Meeting Customer Expectations Takes responsibility for actions Takes initiative and works under own direction Shows empathy Listens, supports and cares for others Adapts to the team and fits in well Upholds the ethics and values of the Royal Voluntary Service Demonstrates personal integrity Easily establishes good relationships with customers and staff Relates well to people at all levels Plans activities well in advance and takes account of possible changing circumstances Manages time effectively Monitors performance against deadlines and milestones Focuses on customer needs and satisfaction Monitors and maintains quality and productivity Works in a systematic, methodical and orderly way Following instructions and procedures Adapting and Coping Adapting and Responding to Change Accepts new ideas and change initiatives Coping with Pressures and Setbacks Maintains a positive outlook at work Works productively in a pressurised environment Demonstrates financial awareness Enterprising and Performing Follows procedures and policies Keeps to schedules Arrives punctually for work and meetings Demonstrates commitment to the organisation Complies with legal obligations and safety requirements of the role. Entrepreneurial and commercial thinking This information will be used as part of the shortlisting process.