Download Home current services

Eurescom P1401 deliverable
D2 Scenarios for operators providing services
at home
Editor: Josef Noll, Telenor
Contributors:
Table of Content
1
Introduction ..................................................................................................................................................... 4
2
Summary of D-1, intro to 4 scenarios – Josef, Monira.................................................................................... 5
2.1
The OSIAN vision................................................................................................................................... 5
2.2
Operators’ view on service scenarios ...................................................................................................... 7
2.2.1
Entertainment and On-demand services .......................................................................................... 8
2.2.2
Home automation and security services, including remote access to data at home ......................... 9
2.2.3
Personal enrichment/e-learning services ......................................................................................... 9
2.2.4
Social inclusion and health services ................................................................................................ 9
2.3
To achieve successful services .............................................................................................................. 10
2.4
Business perspectives from operators ................................................................................................... 10
3
User requirements and home services – the survey (Sigrun, Monira) ........................................................... 11
3.1
introduction and results ......................................................................................................................... 11
Home cabling for external connection .............................................................................................................. 11
Home Cabling for internal connection .............................................................................................................. 11
Home devices .................................................................................................................................................... 12
Home current services ....................................................................................................................................... 12
Future services .................................................................................................................................................. 13
3.2
Support for selection of scenarios ......................................................................................................... 13
3.3
future vision of infrastructure at home (example: 60% wants wireless), what are main items. ............ 13
4
Trials in home networking (Tamas) .............................................................................................................. 14
4.1
Overview (Tamas) – grouped ................................................................................................................ 14
4.2
Social inclusion and eCare (Vitor, Josef) .............................................................................................. 14
4.2.1
What is characteristic of scenario (Vitor) ...................................................................................... 14
4.2.2
Which scenarios are considered (all – see minutes) ...................................................................... 14
4.2.3
Conclusive summary of Social Inclusion/eCare trials (Josef, Vitor) ............................................. 15
4.3
Entertainment (Tamas) .......................................................................................................................... 15
4.3.1
What is characteristic of scenario (Tamas).................................................................................... 15
4.3.2
Which scenarios are considered (all) ............................................................................................. 15
4.3.3
Conclusive summary of Social Inclusion/eCare trials (Tamas) ..................................................... 16
4.4
Personal Enrichment/eLearning (Sigrun, Sæmundur) ........................................................................... 16
4.4.1
What is characteristic of scenario .................................................................................................. 16
4.4.2
Which scenarios are considered .................................................................................................... 16
4.4.3
Conclusive summary of Social Inclusion/eCare trials ................................................................... 16
4.5
Home automation (David) ..................................................................................................................... 16
4.5.1
What is characteristic of scenario (David) .................................................................................... 16
4.5.2
Which scenarios are considered (all) ............................................................................................. 16
4.5.3
Conclusive summary ..................................................................................................................... 16
5
Detailed description/infrastructure of 4 scenarios ......................................................................................... 17
5.1
Potential infrastructure for Social Inclusion/eCare (Vitor, Josef) ......................................................... 17
5.2
Potential infrastructure for Entertainment (David) ................................................................................ 19
5.3
Potential infrastructure for Personal Enrichment/eLearning (Sæmundur) ............................................ 19
Scenario ........................................................................................................................................................ 19
Infrastructure .............................................................................................................................................. 20
Required solutions: ..................................................................................................................................... 21
5.4
Potential infrastructure for Home Automation/Security (Monira/David) ............................................. 21
Required solutions ....................................................................................................................................... 24
5.5
Infrastructure guidelines (Christian, each author from 5.1-5.4 to provide major guidelines) ............... 25
6
Suggestions for further activities (David) ..................................................................................................... 27
7
Conclusions ................................................................................................................................................... 30
8
Appendix: ...................................................................................................................................................... 31
- Detailed information about trials (as of Aveiro meeting) ............................................................................... 31
following chapters will come into chapter 4.1 (Tamas) .................................................................................... 31
Smart House trials ............................................................................................................................................. 31
Inhaus - Intelligent House Duisburg Innovation Center ................................................................................ 31
Hogar.es ........................................................................................................................................................ 32
Domotics (Telefonica) .................................................................................................................................. 32
IST@HOME(.PT) ......................................................................................................................................... 32
e-PASTA ....................................................................................................................................................... 32
Futurelife.ch .................................................................................................................................................. 33
Fremtidshuset ................................................................................................................................................ 33
@HOM.......................................................................................................................................................... 33
Cypress Creek from IBM .............................................................................................................................. 34
Alta – wireless home care ............................................................................................................................. 34
Service Gateway trial (Swisscom) ................................................................................................................ 34
BT bluephone ................................................................................................................................................ 34
SPATION - Philips Cebit 2004 “wireless home”.......................................................................................... 35
SAMSUNG – Home Network Trial .............................................................................................................. 35
ePerSpace ...................................................................................................................................................... 36
Interactive TV (RiGHTv) .............................................................................................................................. 36
8.1.1
3Play services - CYTA (Cyprus Telecom) ................................................................................... 37
1
Introduction
This deliverable provides a view on future home services scenarios and business aspects, as seen from
telecommunication operators. Operators from Hungary, Iceland, Israel, Norway, Portugal and Switzerland have
discussed their view in the P1401 OSIAN project on “how to make future home services happen”. To achieve
this objective a generic comprehension of the research done on the future telecommunication networks was
performed, and Home Services solutions were analysed.
Technologies and devices for homes are entering the market, and Nerds1 have them already at home. But from
here it is a long way to have successful home services for the common user. Satisfying the needs of different
users in alternative homes will not happen through a “one size fits all” infrastructure. Having compared the user
needs with technology offers, the OSIAN view concentrated on four service groups. The service groups are
“Entertainment”, “Social Inclusion”, “Home Automation” and “Personal Enrichment”. The characteristics of
these service groups will be described more in detail in the following chapter.
To enable these services the current infrastructure, both at home and in the operator’s networks will need
modifications. Alternatives are discussed, addressing both the size of the residential gateway (RG) and the
degree of control of the RG.
The business cases for these new Home Services will be discussed in the last chapter before the conclusions. On
this conclusions chapter a summary with the main results will clarify the Telecom Operators’ perspective on the
new Home Services.
1
We have extended the user characterisation “Nerd” to include Early Adopters.
2
Summary of D-1, intro to 4 scenarios – Josef, Monira
Transfer some slides from D-1, and fill with text, limited to 3 pages
2.1 The OSIAN vision
The vision of future service scenarios was developed through a user group requirements and a market analysis
(see figure 1). While most of the future scenarios either address “the vision of the future”, our approach focuses
on the near future. This vision is based on analysis of the existing infrastructure, which we established from
interviews of early adapters. Roughly 80 % of them had two or more PCs in the home, and 63 % had installed a
data network. The majority (80 %) of people who had a data network had built this network wireless. Addressing
the problems with today’s infrastructure, 78 % would like to exchange data between PC, TV, and audio
equipment, but more than half (55 %) had substantial problems in transferring content around.
Results from the questionnaire were not representative, but provided answers on where to focus in each of the
scenarios. They were complete by an analysis of the market developments and social trends. The market
drivers/trends in the home for 2005 are Flat screen and High-definition TV (HD-TV), broadband recording either
on DVD or on hard-disk recorders, and the turn from analogue to digital video and photography. But most
important is interconnectivity, established through Media-PC or a Mediacenter, or simply by transporting your
iPod-like device around. The “common” broadband connection supports always online, as known from the
mobile phones, and enables on-demand services. Residential gateways are getting more mature, cheap, and offer
services, not just communication. The social drives of a broadband, always-on connection are on-demand video,
and multimedia social connectivity. We see a demand for enriched communication in the social context, where
“participation in life” is easier. Broadband also allows for virtual groups based on your interests. The home
portal becomes the centre for communication, making my content available in the house and from outside, and
allows for the control of the home infrastructure. User are aware of the potential services, but the “how to do?”
limits the service adoption.
Preliminary work in the Eurescom P1206 project had provided a good overview over home infrastructure [1],
thus OSIAN could concentrate on the specific infrastructure for service provision. Essential in the discussion is
the question “how to make it happen”, which again points to the question on “what to install”. Experiences from
ADSL installation show that the conventional household gets advise from early adopters on what to install.
However, this advice is critical for the operation of the Infrastructure. Early adopters like to play and want to
have full control over the infrastructure, whereas most households expect things to work.
Figure 1 - Methodology used to establish scenarios for Home Services
The vision of an open network architecture, where the home is not longer an isolated place, but fully integrated
in the access and service world, was first launched back in 2001 in the Eurescom P1118 project [5]. The vision,
further developed in the P1206 project [1], found its way into the EU FP6 projects OBAN [3] and ePerSpace [4].
This idea of an open network architecture that will enable the provisioning of services to the users in their home,
and in nomadic situations, is the main objective of the current Home Networking research. That research must be
seen interconnected with the research of the overall Next Generation Networks (NGN) research.
The current research on NGN indicates that the next generation in-home networking should be based on a
standardised approach for in-home intelligent device technologies. The home residential gateway must support
management, connectivity, addressing and QoS for the various in-house applications. This ensures reliable
delivery of services from the service provider, through the access network to the end devices within the homenetwork.
The NGN characterisation may be summarised by the following objectives:
 A multi-service multi-protocol, multi-access, IP based network - secure, reliable and trusted
 An enabler for Service Providers, both real and non real-time, in p2p or client-server configuration
 Mobility / Nomadicity of both users and devices, and on intra and inter-Network Domains, between
Fixed and Mobile networks
 Interactive “My communications services” anywhere, on any terminal, and at anytime
On the current NGN research visions the Residential Gateway (RG) acts as a service platform for the end user,
connecting a multi-service home network. The RG embeds the Home Agent (HA) that allows remote
management of the home network by the service operator. It will have a powerful, networked management tool,
located for example in an ISP or ASP premises and will inter-work with the HA. It will offer the remote access
in a secure way to the home resources via mobile phones, PDAs, laptop or workstations.
It is clear that the introduction of eEurope 2005 Initiative (European Commission) acknowledges the
interdependencies of “services, applications and content” on one hand and “broadband infrastructure and
security matters” on the other, with each requiring the establishment of the other in order to provide a secure
business environment. In fact, the specification of functionalities, methodologies, recommended standards and
working practices that ensure convergence, interoperability and interactivity of multiple (and competing)
products, applications and services in-home and to the home, must be defined in order to deliver standardised
rules for all actors, systems, networks, protocols, applications and services involved in this business.
Ultra thin RG
Thin RG
Thick RG
Figure 2 - The Residential Gateway question: Thick, thin or ultra thin?
Following the NGN vision, the RG will become a rather complex and therefore expensive unit. To install such a
unit at the customer premises might go beyond the user’s “willingness to pay” and the operator’s “willingness to
invest”. OSIAN has analysed potential gateway configurations (figure 2), their capabilities to provide services,
acceptance of the users, and required management support from the operator.
WiFi
Router
WiFi
Copper-lines
HPNA
adaptor
VOD
UPnP
VoIP
Sip p.
xDSL
Power
Phone Line Co line 10/100BaseT
ax
Coax-lines
CAT-5
Power-lines
Splitter
HPNA
adaptor
HomePlug
adaptor
Figure 3 – Potential components of a residential gateway (RG)
Figure 3 addresses potential components of a residential gateway. Most customers will get their content from
either a cable network, an xDSL or a terrestrial/satellite connection. The RG will have to have the potential to
route traffic, support VoIP and Video on demand (VOD) type of services, route multimedia communications,
e.g. through the Session Initiation Protocol (SIP) and interconnect the various devices in the home, e.g. through
Universal Plug and Play (UPnP). As most users would not like to lay out new cables in the house, wireless
(Wifi) or reuse of existing power-lines or telephony lines (HomePNA) will be the preferred way of distributing
the content.
Before addressing the proposed OSIAN solution, let us revisit the customer expectation to operator services.
Services shall work the first time and every time you use them. They should work like the phone does, and not
the PC, which requires “continuous” maintenance. Services shall be easy to handle, they have to work, and they
have to be affordable for the customer. Nobody will buy a “residential gateway”, except if it is a part of an
infrastructure providing a specific service he requires. Thus, an operator has to help the customer to the very end;
he can’t afford services, which are not working. In addition, he has to ensure that services will make money.
These requirements limit the number of selected configurations, and support an easy customer care centre.
Internet
Application
Residential Gateway
Application
Public:
WEB, email
Bridge:
Secured services
Telecom
Application
Maintenance
Authentication
Figure 4 – Split RG functionality with ‘public’ and ‘secure’ mode
In transferring the customer expectations to an infrastructure, we propose a thin gateway with split functionality
(see figure 4). A thin gateway, which basically acts as an advanced router, will meet the price target of “below
100 €”. The split functionality allows both “non supervised” Internet access and secured access to the Telecom’s
service infrastructure. The public access gives the customer the possibility to be free to select, and while the
secure mode allows advanced services with authentication, QoS and remote maintenance, based on functionality
in the network.
The secure mode allows (plug &) play applications, as the service components are kept in the network, and home
services communicate directly with the centralised service. For the customer, it means just to select a new
application, and use it. Secure mode functionality allows the operator to keep control of the service, as the
application is kept in the network, and the QoS parameters of the home access are controlled from the operator.
The advantages are illustrated using video on demand provision. Currently customers select a certain access
bandwidth, typically in the range 500 kbit/s to 1.5 Mbit/s. This bandwidth is sufficient for fast Internet access,
but only provides limited quality for VOD. By moving VOD to the secure mode of the RG, we allow
application-based bandwidth, e.g. 2-3 Mbit/s for the video streaming, independent of the limited public access.
More examples are provided in the selected service scenarios in chapter 4.
2.2 Operators’ view on service scenarios
OSIAN has identified four main service groups (figure 5): Entertainment, Home automation, Personal
Enrichment and Social Inclusion. Following the discussion from chapter 2, the operator has the need to restrict to
a limited set of services, in order to make the customer care centre capable of handling the support requests. This
chapter identifies the most promising services in the selected areas, identifies where and how to help the
customer, while chapter 4 will concentrate on the detailed service scenarios.
E Entertainment
HHome Automation P Personal
On-Demand
Security
Enrichment
VoD, News,
Music
Fast Internet
Appliance
management
Energy savings
eLearning
Virtual
communities
eGaming
S Social Inclusion
Health - Care
Positive
monitoring
Heart rate, EKG
Figure 5 - Future Home Service groups (OSIAN view)
The characteristics of the services is as follows:
2.2.1
Entertainment and On-demand services
Characteristic of this type of services is the entertainment aspect, providing users with the
information/entertainment exactly when they require it.
The video on demand example might be extended to all on-demand services, and is selected due to the stringent
requirements. “Killer application on TV is TV”, thus a VOD service has to ensure that video can be enjoyed on
the TV. This might be accomplished either by a dedicated set-top box to stream the video to the TV or by PC and
mediacenter. We expect that flat-screens and HD-TV will drive the demand for this service.
The access to home content is the second service scenario in the entertainment area. Even though network
storage is available, customers tend to keep their pictures/music/videos at home. But, access to the data shall be
enabled, regardless if I’m at home or on the move. Such a home network storage device eliminates also the need
for having a PC up and running all the time, provides data access from all devices in the home and might act as a
gateway to the home automation infrastructure.
The entertainment segment, we identified video on demand as one of the promising service concepts. The actors,
TV broadcast companies, moviemakers like “Disney” and film archives have an interest a high quality delivery
of their products.
Film, video
Provider
Provider
Residential Gateway
Public:
WEB, email
Bridge:
Secured services
Telecom
Application
Maintenance
Authentication
Figure 6 – Video on demand infrastructure
Figure 6 indicates the different ways in providing the service, either through the public access or through a
dedicated secured link. In the public area, the customer typically has limited bandwidth, e.g. 700 kbit/s, which
allows for VHS quality video. As the link is based on shared bandwidth, QoS can’t be guaranteed, which might
leave the opinion at the customer that the service is not satisfactory. Using the secure mode, the Telecom
operator has the opportunity to secure the required bandwidth (2-3 Mbit/s), and allow QoS control of each
application. Taking into account the potential for application based billing, this service offer guarantees the
video/film provider to deliver a good product, and the customer to just pay for the public bandwidth he needs.
Figure 7 – Home network storage, example from Linksys [www.linksys.com]
Access to home content was identified as the other potential service example. Customers have more and more
content in a digital form, and they want to ensure that the content is at home, not somewhere on the Web. They
also want to have access to the data from all PCs, Laptops and the mediacenter. In principle this can be achieved
through a PC running e.g. Windows Media. However, power consumption, update requirements and remote
maintenance capabilities favour dedicated home network storage as e.g. the Linksys NSLU2 of figure 7. The
network storage supports disk access from all PCs in the home, and remote access with http, ftp and streaming of
data. With some extensions, it might also function as gateway to the home automation network.
This access to home content example demonstrates the value for the customer. It is not the gateway functionality
you buy, but the services: network storage and remote access.
Security
provider
Application
Residential Gateway
Public:
WEB, email
Bridge:
Secured services
Telecom
Application
Maintenance
Authentication
2.2.2
Home automation and security services, including remote access to data at home
The obvious example is energy control, but intrusion or water leakage alarms are also getting popular. Security
surveillance systems had an increase in sales of more than 30 % in Norway in 2004. Today these systems are
“closed”, with little customer interaction. Customers prefer to see “what is going on at home”, including the
“baby watch” functionality. This can be enabled by opening access rights to either mobile phones or remote
broadband lines. Home automation is already a market for early adapters, but has not reached the mass market.
Despite energy saving, we expect it to become interesting in the social context, to perform a positive surveillance
of “which devices are switched on” in my parents’ home.
This service group includes also the access to data stored in the home network, answering the needs of people
equipped with digital entertainment and imaging equipment, which is already discussed in the entertainment
section.
2.2.3
Personal enrichment/e-learning services
Broadband connections and always-on capabilities allow a much better connectivity to your groups of interest,
addressed in the personal enrichment service group. This group covers the membership in virtual (interest based)
communities, as well as eLearning. We have selected two areas, dancing and support from hardware storage in
order to demonstrate the potential.
What is common is that most people want to learn something new. But they don’t want to appear to be stupid or
get blamed, thus prefer to perform the first steps anonymously. Dancing lessons might start in your home, and
after you feel more confident you will open to meet other with similar interests.
The second example carries the trends in hardware stores further. Currently hardware stores offer courses on
different subjects, e.g. lay a wooden floor. Customers prefer “on demand help”, based on a general overview
“what does this work involve” or on specific problems during execution of the work.
2.2.4
Social inclusion and health services
Social inclusion will become a pressing issue for the Western World. Physical distances put a barrier to the
exchange, while broadband communication opens for participation in the life of “my grandchildren”. A typical
example is the usage of camera phones, which allow the easy distribution of pictures and videos. A service
scenario called sending pictures in this area might include a dedicated channel on the home TV to show
incoming multimedia.
Health services have the imminent need for cost reduction. Enabling remote surveillance of pre-operation or
post-operation patients at home drops costs to 20 % compared to a stay in the hospital. Elderly centres focus
similar challenges, where mobile surveillance units are needed to allow wireless monitoring of health conditions.
We indicate this scenario with home support.
We expect the above-mentioned services as being the most suitable ones for a mass-market adoption. The
following chapter will provide a short overview of the potential infrastructure for these services.
2.3 To achieve successful services
To achieve successful services is not only a question of answering technology and service challenges, it is also a
question of how to bring the necessary infrastructure into the customer’s home. The operators have probably the
“natural” role of integrating services and bringing the infrastructure into the homes. However, current “return on
investment” requirements for operators prevent them from rolling-out complex and thus expensive infrastructure.
The way OSIAN has approached the issue is by asking the customers which services they need first.
2.4 Business perspectives from operators – move to chapter 5.5
User requirements and home services – the survey
(Sigrun, Monira)
3
3.1
introduction and results
One of the P1401 project’ objectives is to identify user requirements for home services in
order to define roles and strategy for service providers. To achieve this task, it was believed
necessary to define the state of preparedness of a target users group and their home
environments for receiving new services. Using a survey as a tool to capture the required data
was the chosen option for the project. To acquire a first hand experience, control cost and
speed up the process, the project partners decided to take on the tasks of the development of a
survey and its distribution to employees within the 7 project’ partner companies. The survey
consists of 3 parts making approximately a total of 80 questions and was answered by 134
participants.
The 7 countries involved in the survey are; Germany, Hungry, Iceland, Israel, Norway,
Portugal and Switzerland.
5 representative groups are selected from the collected results to focus the assessment of the
various parts of the survey. These groups and their results are summarized below:
Home cabling for external connection
Fig (1) shows clearly that ADSL penetration is very high (> 80 %) in 4 countries, Hungry,
Iceland, Israel and Norway (we name these as ADSL lover group), with Switzerland close to
80 %.
Which of the following telecom access
connections or services do you subscribe to at
home?
100%
80%
60%
40%
20%
0%
POTS
ISDN
Sw
it z
er
la
nd
Po
rtu
ga
l
No
rw
ay
Is
ra
el
nd
Ic
el
a
y
Hu
ng
ar
G
er
m
an
y
ADSL
CableTV
Figure – Adoption of Internet access connection for 7 European countries
Home Cabling for internal connection
Fig () shows the high penetration of home networks and their favoured connectivity is WLAN
followed by Ethernet except in the case of Israel.
Penetration of Ethernet and WLAN networks in
Homes and Homenetworks
100,0%
80,0%
WLAN
60,0%
40,0%
Ethernet
Have Homenetwork
20,0%
Is
ra
el
No
rw
ay
Po
rtu
ga
Sw
l
it z
er
la
nd
G
er
m
an
y
Hu
ng
ar
y
Ic
el
an
d
0,0%
Fig – Penetration of home networks, WLAN and Ethernet
Home devices
Fig () illustrates the range of appliances used in the home where TV, fridge, mobile phone,
and PC are the top 4 with a penetration above 80 %.
Mobile phone manufacturers Nokia and Sony-Ericsson have collectively the highest market penetration (60 %).
Appliances at home
TV, VCR, PVR, DVD
Refrigerator
100
90
80
70
Mobilephone
PC
Microw ave
Printer
Music centre
laptop
60
Gas/w ater/electricity meters
50
PDA
40
30
20
10
0
Digital camcorder
Door/w indow lock
Video games and console
Air conditioning
Lighting control
Security monitor and motion sensor
Bath controller
Video door alarm/phone
Fig – Adoption of home appliances 7 European countries
Home current services
Table () shows the adoption rate of existing services, with on-line shopping as the number 1 service. It is
surprising to observe the lower adoption score for business services such as synchronization of devices (circa
45%), use of VPN! It is possible that the participants have managed to separate their business needs from that at
home! Parental control is not representative here as the majority of the children of the participants are teenagers
and hence this service is no longer applicable.
Table () Adoption of home services
Home services
On-line shoping (e-commnerce)
On-line banking
Use IM
A file synchronization service, e.g. calendar and address book from PDA/mobile phone
A family calendar and address book
Home administration system
Use %
85,6
76
54,5
44,3
41,3
41
An automatic backup service, e.g. backup files to a remote server/PC
A home virtual private network, e.g. remote and secure log onto home network
A unified instant communication, e.g. collated calls and messages
Family/Friend intranet to share personal content, e.g. extention of home network to
parents '
Parental control service, e.g. control viewing material and duration
35,2
27,9
26,9
21,6
19,8
Future services
Table () shows a wish list of services the participants like to have at home. Following the need
for hassle free connectivity (with the help of a remote management system), on-line courses
and health warning system are clearly identified as a need. Prototype services are very
necessary for acceptance testing as they can help to give participants a feel of what can the
service offer and how easy to use. The absence of prototype has reduced the score of the two
services and negatively impacted the score of the home automation questions.
Table : Wish list of survey respondents
“Must have” service
Hassle-free interconnectivity between music centre, TV, STB, PC, PDA and Mobile
Phone
Online courses for hobby/interest
Online distance learning courses for all family members
A health warning system (e.g. heart attack) using SMS/e-mail to next of ken /family
doctor
Access to TV programs and music from any home device
Online courses for career change/development
Access to school server for home work assignments and submission
Access to home/kindergarten baby sitter via SMS and e-mail when I want and when I
am needed
Social conferencing for a home bound person via TV
Remote access to family pictures on home PC
Access to family photos from any home device
3.2
%
47,7
44,7
40,9
34,1
30,3
23,5
23,5
21,2
17,4
12,9
11,4
Support for selection of scenarios
The most valuable outcome of the survey is the pointer to future services. Remote
management, e-learning and health care seem to be at the top the agenda for services
provision.
It is necessary to emphasis that a survey is basically a tool for exploring attitudes and
gathering reactions of the respondents. To acquire a more realistic users requirement, a follow
up is necessary using complementing methodologies such scenario acting, prototyping, etc.,
see ISO 13407 for a fuller design of user centric services.
3.3
future vision of infrastructure at home (example: 60% wants
wireless), what are main items.
A more detailed discussion is found in Deliverable xx, Eurescom Summit Paper
4
Trials in home networking (Tamas)
4.1 Overview (Tamas) – grouped
Done, need to be regrouped (is what we have at the end of this document)
4.2 Social inclusion and eCare (Vitor, Josef)
4.2.1
What is characteristic of scenario (Vitor)
Main characteristics from the service point of view, typical 10-15 lines
By definition, social inclusion and eCare services enable specific groups of citizens (minorities) to
access telecommunications services. Due the fact that these service scenarios never are oriented to the
mass market, the social image of the Telecommunications Operator is the main drive to deploy these
services.
Each “commercial service” usually is a pack of applications enabling a specific goal or different goals,
using current or new telecommunications services and may include specific applications oriented to
the purpose or social group (i.e. SMS to voice applications oriented to blind people).
In this categorisation, several services may be considered. From the current tele-alarm service using
POTS fixed connections, passing by public interactive multimedia kiosks connected to the network
where the community information is available in several languages (locally installed or downloaded
from a central server) for tourists and emigrants, to a complete set of applications oriented to elderly
people, where social interaction, personal security, medical and psychological assistance, and oriented
entertainment/enrichment contents are deployed.
4.2.2
Which scenarios are considered (all – see minutes)
Listing of trials which relate to this area. Short summary of each trial (3-5 lines)– trial responsible
(according to Minutes from Aveiro meeting)
Two trials using real users were considered to illustrate these areas of Social inclusion and eCare
services. In this chapter a short summary of each one is presented. Details on infrastructure are
described in chapter §5.1.
Alta (Wireless Home Care) project aims to improve the home- based care service by use of
advanced, mobile ICT- based services. This is to be done by minimising the time not spent with the
users, increasing user security in their own homes and making expertise/information available in the
users’ homes. In 1999 the project surveyed the demand for the service and the service in general,
mapped the availability and flow of information and developed a prototype for mobile access to
electronic systems for patient records (Profil). It also built up a mobile broadband network in Alta,
including a prototype for a mobile vehicle mounted base station, developed a prototype for night-time
supervision, evaluated the supervision of dementia patients, the protection of privacy, security and
ethical issues. The solutions are developed in close collaboration with the University of Tromsř and
tested in the home care service in Alta.
The project received a high attention from the local nurses, who experienced a whole new working
environment. Being online all the time, they could connect to the central office, send and receive work
reports and get actual updates.
IST@home is an IST project with the aim to develop affordable, reliable and flexible technical
components enabling broadband video-based services to be delivered into client homes, which also
meet the service needs of organisations providing Tele-care, Tele-Assistance and tenant services. The
creation of generic low cost interoperable re-locatable devices for video service access from home via
a residential gateway, integrating services in a wireless home area network through the broadband
fixed access, and validate the solutions on real networks with real users and service providers were the
main objectives obtained in this project.
4.2.3
Conclusive summary of Social Inclusion/eCare trials (Josef, Vitor)
Conclusive summary: what have we learned from these trials ! Status, infrastructure, technology,
business
Nowadays these types of services are beginning to appear in all Telco operators portfolio due the main
reason above described. Almost all these commercial services are simple services using the
PSTN/ISDN infrastructure controlled and maintained by the operator, where the contents and
terminals are updated by a third party, like the municipally. Others only require different terminals at
the end-user, due their limitations on the use of the common ones.
However, the new IP based technologies’ park (from ADSL and cable to FTTH) begins to increase in
all European countries, enabling the real service integration with high bandwidth necessary to many of
these scenarios. With the IP access costs decreasing these new services will begin to be attractive for
the final user and also to the partners already involved in this field or new ones, enabling a new market
of services.
If the initial push to deploy these services is actually made by the Telco operators, at the end third
party service companies should be the main drive, making the interface with their direct subscribers.
The future Telco operator’s role on these types of services should be the infrastructure provider to
these third party Service Providers (municipality, social assistance private/public, government)
through Service Level Agreements.
In IST@Home project case the real end-users enjoy the support usually done in the Social Care
Assistance premises, without leaving their homes, where they feel more comfortable. From the Social
Care Providers the reaction was also very good, because this service alternative allows them to enlarge
their customers without new building investments (a current problem due the growing of elderly
people group in the last decade and in the future). However, the costs of the equipments and
infrastructure to deploy all the services/applications available in the trial are still very high if seen
from the commercial point of view, specially the video-telephony service/application.
4.3 Entertainment (Tamas)
4.3.1
What is characteristic of scenario (Tamas)
Main characteristics from the service point of view, typical 10-15 lines
4.3.2
Which scenarios are considered (all)
Listing of trials which relate to this area. Short summary of each trial (3-5 lines)– trial responsible
(according to Minutes from Aveiro meeting)
4.3.3
Conclusive summary of Social Inclusion/eCare trials (Tamas)
Conclusive summary: what have we learned from these trials ! Status, infrastructure, technology,
business
4.4 Personal Enrichment/eLearning (Sigrun, Sæmundur)
4.4.1
What is characteristic of scenario
Main characteristics from the service point of view, typical 10-15 lines
4.4.2
Which scenarios are considered
Listing of trials which relate to this area. Short summary of each trial (3-5 lines)– trial responsible
(according to Minutes from Aveiro meeting)
4.4.3
Conclusive summary of Social Inclusion/eCare trials
Conclusive summary: what have we learned from these trials ! Status, infrastructure, technology,
business
4.5 Home automation (David)
4.5.1
4.5.2
What is characteristic of scenario (David)
Which scenarios are considered (all)
Listing of trials which relate to this area. Short summary of each trial (3-5 lines)– trial responsible
(according to Minutes from Aveiro meeting)
4.5.3
Conclusive summary
Conclusive summary: what have we learned from these trials ! Status, infrastructure, technology,
business
5
Detailed description/infrastructure of 4 scenarios
5.1
Potential infrastructure for Social Inclusion/eCare (Vitor, Josef)
A simple or more complex infrastructure is needed to deploy Social Inclusion or eCare services. To
give a better understand of the infrastructure factors involved on these types of services two project
examples are described in this chapter.
IST@Home project example:
IST@Home project developed eCare services/equipments based on IP technology. The business
model used is based on third party Service Providers with their end-users (clients). The Telco
operators appear on this business model as the infrastructure provider between the Service Centre and
their clients. The in-home terminals installation and assistance is included in the SLA with the Service
Provider as well as the QoS guarantee for the different applications from each service pack installed.
Each end-user has an H.SDSL access technology that enables near 2Mbps bidirectional bandwidth,
necessary to the different applications deployed, namely the video-telephony (at least 400Mbps
bidirectional bandwidth). Inside home an IEEE802.11b wireless LAN technology is implemented to
allow the connection between the Residential Gateway (RG) and the different terminals devices, like
the Set-Top-Box (STB), the medical measurement device (VSC), and the Webpad (SPAD). Beside
that wireless network, the RG has a narrow “Powerline” interface for “Domotics” applications and for
the emergency alarm button signal reception. This alarm button uses a RF network to send the signal
to the Tele-Assistance Terminal (TAT), which usually makes a PSTN phone call to a fixed destiny, as
any stand-alone current commercial solution.
Worn Device
Aveiro
RF
Network
Teleassistant
Terminal
Powerline
Network
e_T
Bas
100
BRouter
VSC Device
(Network Management)
PSTN
E1
IP connection
BRouter
S.HDSL
...
RG
AN V5.2
IAD
µDSLAM
WLAN
Network
POTS
IAH STB
PT Inovação
Exchange
100 BASE-T
Domotic
Devices
100 Base_T
Radius
LDAP
HUB
NMC
IAH SPAD
IP connection
IAH Home Networks
Costa do Valado
Santa Casa da Misericórdia
(Service Centre)
Exchange
e_T
Database
Op.1
Op.2
SC
Web Server
IP connection
BRouter
100
PSTN
E1
BRouter
...
µDSLAM
S.HDSL
Bas
IAD
AN V5.2
POTS
100 Base-T
HUB
100 Base_T
Figure 3 - IST@Home Aveiro infrastructure scenario
With that infrastructure the end-user has available the following IP services/applications:
- Basic Pack:
- Video-telephony through the STB and TV set, or through the SPAD (enabling in-home
mobility).
- Alarm signal using the IST@Home GUI (Main menu) at TV or SPAD display.
- Instant messages between users or with the Service Centre, using a Yellow Pages application.
- Remembers for medication, or other type of situations.
- Additional services/applications:
- Domotic solution with several types of sensors (i.e. intrusion, gas and smoke) using a
proprietary X-10 based solution.
- Alarm emergency signal, enabling mobility alarm facility, using the alarm button and the TAT.
- Non-intrusion medical measurements (i.e. pulse, blood pressure, and oxygen in the blood)
through the VSC.
To manage these services/applications a Service Centre has been installed in a third party premises. At
this place some operator positions were installed to be used by professional staff (social assistants,
psychologists, and nurses), enabling the remote contact with the end-users at their homes. Connected
to these operator positions, through a local Ethernet network, is the main server with the client’s
database that immediately allows the visualization in the screen of the end-user profile and last calls
details, enabling a closer relation between the Service Centre staff and their clients.
Has been decided to use a OSGi architecture to manage the services/applications. That middleware
enables a standard remote upload/configuration of new services to the users. Some of the APIs were
developed within the project because were not available commercially, namely for video services.
The trust in this kind of services is very important, and if we have medical measurements send through
the network the data security must be assure. To solve it all the connections use IPSec tunnelling
protocol, which means that are used public IP addresses for the IPSec tunnels, and private IP addresses
for the connections between the different IST@Home elements/equipments.
Another important network infrastructure aspect is the QoS guarantee, necessary for real time services
like the video-telephony and for vital signals like the alarm signals (from the emergency button or
from the main menu). Has been decided to make these QoS characteristics assignments dynamically
session by session, based on the end-user profile and network availability. The responsibility of this
QoS assurance is from the Network Management Centre that by session sends the QoS parameters to
the peers and to the network equipments, using the RSVP protocol in the access network and DiffServ
protocol in the core network.
Figure 4 - Main menu and Services Menu
The friendly utilisation of these applications is an extremely important factor in this social group. The
use of the TV set as the visual interface controlled by a simple four buttons command was extremely
very well accepted, due the previous experience/domain with it.
The eye to eye contact has been pointed by the real end-users as an extremely important characteristic
in this solution, enabling near human relations between the peers. Also the blood pressure was referred
as an excellent add-on to this solution enabling periodical measurements with automatic control made
by the Service Centre. At the SC these measurements are stored and displayed graphically when need
to be seen by medical staff.
ALTA project example:
( Josef )
[Telenor2002] Hilde Ørnes, Lilly Ann Stenvold, Arne Munch-Ellingsen, Bjørn Thorstensen, Svein
Bergvik, “Information access and quality of services”, Final report R 38/2002 of the project “ICT in
the homebased health services”, Telenor R&D, 10.10.2002, ISBN 1500-2616, ISSN 84-423-0563-3
5.2 Potential infrastructure for Entertainment (David)
Already in place
5.3 Potential
infrastructure
(Sæmundur)
for
Personal
Enrichment/eLearning
Scenario
Jojo the dance instructor:
Due to increased competition JoJo was seeking
ways to increase his revenue when he got the
brilliant idea to team up with the local phone
company. JoJo’s idea was to offer interactive
dancing lessons to people in their homes. The
people would use their TV-sets to watch the
teacher’s dancing steps and listen to the music.
In turn the dancing teacher would watch his
students on his screen.
The phone company:
The phone company was very well equipped,
had broadband connections to nearly every
home in the city and surroundings. Jojo was
told that all they would have to do was to
install a set-top box at the customers’ premises,
connect a camera to the box and off they go via
the ADSL connection. JoJo would offer his
content (dancing lessons) on the phone
company’s network. The phone company
would deliver the content to the customers and
do the billing. For this they would charge 20%
of the income. The phone company even
offered JoJo to do a bit of advertising for this
exciting service, this would cost additional
10%.
Jane and George:
Jane is 69 years old. She just received an
invitation to her best friends weeding. “Mary is
finally getting married to Jim.”
In the
invitation card it said that everybody should
practise their dance-steps because after the
ceremony everybody would be invited to a big
dancehall.
What now…!. Jane’s husband George did not
know how to dance and she was her self a little
rusty when it came to dancing. Jane and
George live in small town (population 500) and
the next dance school is 50 km away and all
the dance schools are on a summer-holiday.
Jane decides to use her phone company’s new
“hobby” service and search for a Dance-class
for both of them. She just needs to turn on the
TV and after a few minutes she finds “JoJo´s
Dancing classes. She knows JoJo´s dancing
studio because last week she watched a
dancing-show with dancers from them. She
liked the show !
She chooses “traditional dance” and books a class.
She is notified of the charge, 20 Dollars on her
phone-bill and she accepts. The class starts that
same evening at 8:00 pm. She needs a camera
and microphone connected to the set-top box
which is already connected to their TV. This
equipment came with the set-top box when they
got it, but they have never used it.
The dance class takes place every other night (6
lessons in total) and each lesson lasts for one hour.
Jane and George dance and have a really good
time. They also look forward to meet their new
dance friends next week.
Infrastructure
Webserver
Webcam with built in MPEG4
encoder and web server
Video Servers
Educanext server
Content broker
Usage monitoring
AAA function
Internet
T
V
Each service on
separate VLAN
CA system
IP network
BRAS
Streamer
MUX
STB
.
:
Encoders
.
Unicast
IP Multicast
Modem
Video server
headend network
VLANs mapped
to ATM PVCs
T
V
.
.
.
Ethernet based
Backhaul
segment
STB
IP based DSLAMs
w. Multicasting
Student Premises
Equipment
Each service on VLAN SHDSL 2 Mb/s
or ADSL2+ Annex M
VLAN 1 for Video
up to 25/3 Mb/s
VLAN 2 for VoIP
VLAN 3 for BRAS
etc.
T
V
MPEG 2 encoder and
MPEG4 decoder
Teacher Premises
Equipment
Modem
Figure : Proposed infrastructure for home e-learning system.
Based on Siminn’s IP-based video distribution network:









Video and audio from Teacher is encoded using MPEG2
The signal is transported through the backhaul segment to the video server headend,
allowing for the usage of Conditional Access (CA) and distribution through the IPbased core network
The signal is delivered to the IP-network using multicast addressing so that only one
stream to each DSLAM is needed
The DSLAMs are IP-based and have Multicasting functions
The service segregation is based on VLANs which are mapped onto ATM PVCs on
the drop segment. The PVCs are remapped into VLANs in the IP-based home network
thus, standard ADSL modems can be used
The MPEG 2 signal is decoded at the Set-top box (STB) and fed to the TV-set
The Webcam (e.g. Linksys WVC54G) has a built-in MPEG 4 encoder and a web
server
The teacher can log onto each Webcam to establish an interactive session with a set of
students


The Educanext server plays the role of a content broker for on-line educational
material. It can further be used as a usage monitor and for AAA (authentication
authorisation and accounting)
In principle, Internet services are possible through this set-up, using only the modem,
set-top box and the TV-set at the user. This would be an extremely cheap and simple
option for Internet access.
Required solutions:
Teachers premises:
 Camera
 Television
 ADSL Modem
 Computer with MPEG 2 encoder and MPEG 4 decoder
Student premises:
 Camera with built in MPEG 4 encoder and web server
 Television
 Set-top box
 ADSL Modem
Phone company:
 Video Server
 Network AAA functions
 Content brokering
 Usage Monitoring
5.4 Potential infrastructure for Home Automation/Security (Monira/David)
To facilitate the required infrastructure, a scenario will be described first.
The family Smith consists of Julie (mother), John (father), Andy (son, 12 years old). The
family has a house keeper (Suzanne). There are a total of 16 SMS exchanges during a typical
day in the Smith’s life.
Scenario
A day in the life of the Smith:
8.00: Andy is the last one to leave the house.
He arms the system with his distinct user code.
The system sends an SMS to Julie, informing
her that it has been armed. She receives the
following message: SYSTEM ARMED BY
ANDY.
10.00: Suzanne arrives at work and rings the
Smith’s doorbell. The system sends a message
to Julie’s cell phone: DOORBELL RINGING.
After speaking with Suzanne via the front door
audio channel, Julie disarms the system sending
out an SMS verified with her secure user code.
The door is opened and Suzanne enters the
premises.
16.00: The electricity company detects low
electricity consumption in a defined radius. The
company decides to activate ‘Real-Time
Discount Activation’ for all its subscribers in
the area. The message “90% ELECTRICITY
DISCOUNT” is received by Julie at 4:45 pm.
She calls her infiniti system to check the water
temperature and receives the message WATER
TEMP IS 47°F/ 8.3°C. Considering this new
information, Julie contacts her system and
activates the water heater. Driving home Julie
uses her cellular phone to check the temperature
in the house. She receives the following
message TEMPERATURE IS 60°F/15°C. By
sending a simple command from her cell phone
to the infiniti system, Julie turns on the heater.
The system informs her of the successful
activation: HEATER ON. Meanwhile Suzanne
leaves the house arming the system with her
own user code valid for this sole purpose only.
Julie receives the message:
SYSTEM ARMED BY SUZANNE.
20.00: Andy’s medical wrist sensor indicates a
body temperature of 101ºF/38.3 ºC. Andy’s
mom, Julie is out dining with friends when she
is notified of his condition via SMS. Julie calls
the system and opens a two-way audio & video
channel inside her home.
Security Monitoring
Automatic Meter Reading
Home Automation
Medical Monitoring
Julie talks to Andy’s babysitter and asks her to
watch him closely until they return.
24.00: Come night-time, the Smith’s “STAY” arm
the system. The system can be armed using the cell
phone, the wireless keypad or the remote control.
Away on business, Julie’s husband John is
informed via SMS: “SYSTEM STAY ARMED
BY JULIE”. The same message is received by the
Central Station.
3.23: While everyone is asleep, a burglar breaks
into the SMITH home. Once the alarm is
triggered, an SMS is sent to Central Station, Julie
and John: “ALARM FROM BACK DOOR”.
Simultaneously, a three-way audio channel is
opened connecting Julie, John and Central Station.
The doors of the bedrooms where the Smith’s are
were automatically locked. Smith Police arrived at
the Smith’ home, caught the burglar and send SMS
to Julie and John.
Infrastructure
As it can be seen from the scenario above, one important aspect of home automation is
environmental detection, performed by sensors networks which are integrated in a home
service gateway. Hazard parameters will activate messages that need to be sent to an
application server over TCP/IP network (optionally over PSTN or cellular network). Fig
(below) shows a typical infrastructure for home automation system.
Web
User
SG
SG
SG
SG
SG
Modem
Modem
Modem
Modem
Router
Router
Modem
Backbone
Public I.P Network
Router
Billing
MGM
Admin User
Operator Service cent
Centre
AS
SPPX
Service Providers
Service Center
Fig () Home automation network.
SG Service gateway, AS Application server
According to a service configuration customized /personalized for a home user, hazard
messages received by an application server will (configurable) cause the following actions:
 Send an alarm signal to a central application server and from there to service provider
central site (such as security monitoring centre) over various configurable
communication interfaces such as PSTN network, cellular network or TCP/IP over
LAN/WAN network.
o An alarm may be received at a monitoring centre by a service proxy server,
which will handle the data transformation and protocol adaptation.
 Send an alarm to customer over various configurable communication interfaces such
as, SMS message over cellular network or email over TCP/IP over LAN/WAN
network.
 Activating siren (configurable) and /or open two way audio and/or video channel
(configurable).
 Activate consequent action such as closing the GAS valve upon GAS leakage
detection.
Home Automation system can provide the following services:



Home access security
o Intruder alarm/message
o Home access
Home safety
o Hazards: Water overflow, gas, smoke
o Cold temperature detection
o Over heating environment detection
o Impact detection; fall, bed weight changes
o etc
Remote access and management of home appliances
o Heating system control
o External doors control; entrance door, cat flap door, garage door, etc
o Activation and control of lighting and electric devices
o Remote Activation using communication interfaces such as mobile phone and
user web access via the Internet.
 Home device activation to be triggered according to pre-programmed
schedules, External circumstances and Remote control
o Home surveillance and supervision
o Metering
 Digital meter reading for water, gas, electricity
 Detailed consumption data store in the home service gateway (Meter
count, time stamp, tariff rate (configurable Dynamic pricing and
personalized per customer).
 Pulling real time and /or accumulated of the consumption information
by a central site application server according to configurable schedule.
 Sending configurable customized consumption information to the
billing system by the central site Electronics Line Application Server.
 Providing statistic information and reports.
o Service configuration enabled for users’ web access via the Internet.
o Etc.
The proposed architecture ensures secure connection between allowed entities, maximizing
the separation between the private and the public infrastructure.
Required solutions







Sensors networks for home environment detection
Mobile phone with RFID
Camera
Voice and video input display on TV, mobile phone,
Service Gateway (SG) – at customer premises
Application Server (AS)– at the operator centre
Service provider Proxy Server (SPPX) – at operator/service provider centre
5.5
Infrastructure guidelines (Christian, each author from 5.1-5.4 to provide
major guidelines)/Business aspects (copied from 2.5)
Lessons learned (case for investment, why )
Communalities, main elements
Suggestion for operator: where to focus, lessions learned,
Evolutionairy part, Roadmap
End-to-end solution for service provision?
P1303 Anfina (Access network …) project has identified services (structure and control functions in
access network for this
There are two main reasons for the Telco operator’s investment in Home Services: the client
Application
Service
Provider
domain
Internet
Residential Gateway
Telecom
Application
Maintenance
Network
Operator
domain
Public:
WEB, email
Bridge:
Secured services
Authentication
maintenance and the increase of the revenue per physical connection.
Figure 9 – Partnership in providing services to the mass-market
Due to the liberalisation of the Telecommunication services the market became unstable. New
operators offer high concurrency services to the end-users and the incumbents must prepare their
networks (sometimes using old technologies) for these challenges. The old fixed voice business is one
of the most problematic due to the mobile technology concurrency. The xDSL technologies, namely
ADSL, adds a new type of services to the twisted copper pair, however new “Telco dependent”
services must be added to these and also to the old POTS and ISDN interfaces to prevent the client
disconnection.
Our approach is to provide an open, but authorised access to the xDSL network through the split RG
functionality (figure 9). Customers don’t want to be kept in a wallet garden, but they want help in
getting services running. With the split functionality it is up to the customer and the service provider to
decide how the service should be provided. Without any QoS control through the shared, public
access, like it is common today for all households, or through the secure mode. Voice over IP (VoIP)
might be used as an example. It is possible to phone over the public Internet (e.g. Skype), and in most
of the cases the service might be regarded as being sufficient. However, speech quality can only be
guaranteed if the VoIP operator has control of the line. Thus, delivering the VoIP service through the
secure mode allows for full QoS control, regardless of simultaneous Internet or streaming activities.
Following the success of GSM roaming, we also suggest a personalised access to the service world.
Seamless authorisation opens for the provision of personalised services, and enables billing. It can be
achieved by an authentication mechanism, which checks first if the device is registered to the
residential gateway. If not, the authentication request is forwarded through the secure mode to the
authentication service of the operator, who then can provide access to the service world, without
comprising the access functionality of the home services. Integration happens through a common
multi-service platform, which gives to the operator the facility of adding easily new services over the
same infrastructure. These services are added to the operator’s service platform (see figure 9), instead
of having to update each RG. The network management also will be simpler due to the decrease of
different technologies.
6
Suggestions for further activities (David)
Easy problem if we are talking about just one:
Potential solutions when it comes to home networks in the home, serving more than just one PC and
one Set-top box. A typical installation in such a home network is with router and NAT.
--- email David 9.5.2005
Suggestions for further activities
·
Content to network sending (VoD, TV broadcast – partnership with content providers) and
availability to users (3 video channels, data access, aso). Infrastructure needs: routing to TV and PC.
Need of set-top boxes with internet access, MPEG2 and routing. Problems:
- “content is not provided”: - difficult - no answer (?)
- wireless coverage (802.11g)
- how to bring customer to buy boxes
- content DRM handling – not in place yet. Pay TV, use decoder. Regulations (in Iceland): user can
have both streams from competing programmes. – 1 decoder/channel: - no real solution; one
SmartCard or MobilePhone OMA DRM v2.0
- operating cost of existing infrastructure;
- customer services & support: “have a longer term vision”
·
Consumer products and content providers are entering the market: danger for TelCo to be put
aside. Thus: partnership with big players in the consumer electronics and content provider markets.
·
Establish infrastructure to be the provider for all what is required: Cable aggregator, DRM
manager, access provider, … - thus being flexible to answer the needs from the other players in the
market.
·
simplifying TV distribution (no cables, one box).
·
Is that the job for TelCo or consumer electronics ?
·
Telcos didn`t play in attack, they play in defence (credit card versus mobile phone example)
·
Simplicity on use the service/equipment
·
Service cost as the most important factor
·
Unsolved technical problems:
-
simplifying the IP address management
additional routing capabilities need - such as STUN, UPnP, aso, for NAT sensible protocols
(like VoIP)
remote management - who’s responsibility ? (ease the customer's experience but burden for the
provider)
------Investment:

10 Mio€ to put into entertainment, gaming, video conferences

Investment in the network: bidirectional bandwidth in the access network (ADSL 2+).

Send content to network (VoD, TV broadcast – partnership with content providers) and make
available to users (3 video channels, data access, ). Infrastructure: make routing to TV and PC.
Need set-top boxes with internet access and mpeg-2 and router.

Problems: “Content is not provided”: - difficult - no answer

Problems: 802.11g wireless

Problems: How to bring customer to buy boxes. –

Problems: Content DRM handling – not in place yet. Pay TV, use decoder. Regulations (in
Island):
Regulation: user can have both streams from competing programmes. – 1
decoder/channel: - no real solution; one SmartCard or MobilePhone OMA DRM v2.0

----- Monira ---

operating cost of existing infrastructure;

Invest in open platform for service aggregation; get a feeling for acceptability of services

Customer services & support. “have a longer term vision”

Consumer products and content providers are entering the market: Danger for TelCo to be put
aside. Thus: partnership with big players in the consumer electroics and content provider markets.

Look at equation: investment – revenue for a 4-5 years revenue.

Return on investment after 1 year: Use network as bit-pipe. Assume that you (as TelCo) can come
into the market (DRM) at a later time. Until then you just earn money by “volume”. Be aware of
players and make relations.

Establish infrastructure to be the provider for all what is required: Cable aggregator, DRM
manager, access provider, … - thus being flexible to answer the needs from the other players in
the market.

---- Claudio ---- 25 M€ for starting getting home services running

simplify TV distribution (no cables, one box).

Is that the job for TelCo or consumer electronics ?

Telcos didn`t play in attack, they play in defence (credit card versus mobile phone example)

Simplicity on use the service/equipment

Service cost as the most important factor

---- Sigrun ---

7
Conclusions
Having addressed user needs in future homes, the operators involved in the P1401 OSIAN study have
identified four successful scenarios for home services. For each of the service scenarios, the paper
presents the most pressing requests and analyses the technology best to implement at the customers’
premises. The project submitted a questionnaire to early adopters, which helped to build the project’s
vision. A further cornerstone for this vision is the recent research on next generation networks (NGN),
which sets the objectives for future home networking. Those objectives denote that next generation inhome networking will be based on a standardised approach for in-home intelligent device
technologies. The home residential gateway must support management, connectivity, addressing and
QoS for the various in-house applications. This ensures reliable delivery of services from the service
provider to the end devices of the home-network. The four service categories studied in the paper are:

Entertainment including on-demand services, especially video on demand and access to home
content

Home automation and security services including remote access to data at home

Personal enrichment/e-learning services, illustrated through the example of dancing and of doit-yourself support

Social inclusion, illustrated by sending pictures/video to the home TV and health services,
addressing the home care
The paper provides infrastructure examples, based on a thin gateway with split functionality. A thin
gateway, which basically acts as an advanced router, will meet the price target of “below 100 €”. The
split functionality allows both “non supervised” Internet access and secured access to the Telecom’s
service infrastructure. The public access gives the customer the possibility to be free to select, and
while the secure mode allows advanced services with authentication, QoS and remote maintenance,
based on functionality in the network. The secure mode allows keeping services in the operator’s
service platform, avoiding the need to update all residential gateways when a new service comes up. It
also enables easy maintenance of the RG, as the RG is basically an intelligent router. Finally, the
secure mode opens for a personalised xDSL access and roaming, allowing customers to use any
available wireless home connection, not just their own one.
The rollout of new services is expensive and does not necessarily fit today’s strict return of investment
demands. Therefore the focus has to be on service delivery through simple solutions, covering only a
limited number of infrastructures.
8
Appendix:
- Detailed information about trials (as of Aveiro meeting)
following chapters will come into chapter 4.1 (Tamas)
Smart House trials
Inhaus - Intelligent House Duisburg Innovation Center
http://www.inhaus-duisburg.de/en/index.htm
The platform of the project is the inHaus construction. The residential house integrates all functions of
an experimental, networked household. This includes a residential laboratory, a home office, a
multimedia car and an intelligent garden.
.
The workshop building constitutes a research and development workshop, which integrates the
functions of a bath laboratory, a kitchen laboratory, a workshop with four workplaces, a planning- and
counselling-laboratory for teleservices, and a technology center.
The inHaus construction and the inHaus project constitute an environment for development. The
construction is not a demonstrational object intended as an example of a SmartHouse. As it is
equipped with an infrastructure which is to a great extent overdimensional but highly flexible, it is
especially suitable for testing and demonstrating new functions that emerge due to networking.
Hogar.es
http://www.hogardigital.net/english/index.htm
http://broadbandhomecentral.com/report/backissues/Report0309_5.html
Hogar.es - Telefonica is a leading company in the project "Hogar.es", that is partially funded by the
Spanish Ministry of Science & Technology. The project is based in the residential market and provides
connected homes with a large variety of services, including remote management of electronic devices,
security, and health care. The system is based on the open OSGi Service Platform architecture, using
ProSyst's open, modular and scalable technology for the remote delivery and management of services
via residential gateways.
Domotics (Telefonica)
www.eurescom.de/~pub-deliverables/ p1000-series/p1003/D1/p1003d1.pdf
Telefonica had built a prototype "Intelligent House" in their labs at Telefonica's buildings, and used
this prototype environment to test the usability and usefulness of Always-Online household
connections and services (such as camera access remotely and domotic control), through various
devices (PC, laptop as remote access and mobile phone). This is not exactly a trial, but an experiment.
IST@HOME(.PT)
http://www.ptinovacao.pt/ist@home/
IST@home is an IST project with the aim to develop affordable, reliable and flexible technical
components enabling broadband video-based services to be delivered into client homes, which also
meet the service needs of organisations providing Tele-care, Tele-Assistance and tenant services.
SHOULD THIS TEXT BE REPETED HERE ????
e-PASTA
http://www.e-pasta.org
e-PASTA is an initiative sponsored by the European Commission. Members of the consortium are
Deutsche Telekom AG (Germany), Merloni Elettrodomestici S.p.a. (Italy), Trialog (France), Trusted
Logic (France), and Wrap S.p.a. (Italy). The project will specify, develop and demonstrate a trust and
security platform for extended smart home environments. Such environments will allow applications
such as remote control, remote security, or remote maintenance. The approach is to use the
International Common Criteria standard (ISO15408) as a methodology to define the security
architecture and security components, such as service gateway architecture, authentication, and
encryption. The resulting platform will be designed on top of open technology such as OSGi Service
Platform for gateways and EHS/KNX for home networking. The system will be based on the open
OSGi Service Platform architecture, using ProSyst's open, modular and scalable technology for the
remote delivery and management of services via residential gateways. The resulting technology
specification will be promoted for standardization in the home networking and gateway community.
Futurelife.ch
http://www.futurelife.ch
The non-profit project that started in the year 2000 has in the meantime become a unique turntable for
the latest developments and insights in the sector “smart living”. Futurelife is widely known,
especially in the German-speaking area, above everything as the leading project to demonstrate living
in the future. During the last 2 years the project has become a good example for networked living and
the handling and use of future technologies well across the borders.
The essential features of the house are:

integration of different communication techniques

availability of control functions by only one control panel and handy within the house and by the
GSM-net worldwide.

integration of new products that bring more comfort and security to the inhabitants.
Fremtidshuset
http://www.fremtidshuset.com/eng/
Giving people an easier life in which they can spend more time on social networks.
The Home of the Future is first and foremost a laboratory for Telenor's research. By moving research
out of ordinary offices and labs they are better able to see new possibilities in the overall perspective
of the home. Home of the Future an arena for collaboration. Various business areas in Telenor as well
as external collaborative partners will participate in future workshops.
@HOM
http://www.at-hom.org/
http://www.rd.francetelecom.com/en/technologies/ddm200202/print_index1.htm
The objective of the project is to define and demonstrate an open network architecture enabling the
provision of services to the users in its home, and in nomadic situation based on the OSGi framework.
The methodology for the overall project is summarised in the following approach:
Build a multi-services home network based on a Residential Gateway (RG) that acts as a service
platform for the end user. The RG embeds the Home Agent (HA) that allows remote management of
the home network by the home network service operator.
Build a powerful and networked management tool. This tool is a software platform located for
example in an ISP or ASP premises. This platform inter-works with the HA.
Offer remote access in a secure way to the home resources via mobile phones, PDAs, laptop or
workstations. This methodology will be applied for the low bit rate as well as for the high bit rate
applications and is described in the following scheme
Cypress Creek from IBM
-missing
Alta – wireless home care
http://www.telenor.no/fou/english/publisering/brosjyre99/tromso.shtml
The aim of this project is to improve the home- based care service by use of advanced, mobile ICTbased services. This is to be done by minimising the time not spent with the users, increasing user
security in their own homes and making expertise/information available in the users’ homes. In 1999
the project surveyed the demand for the service and the service in general, mapped the availability
and flow of information and developed a prototype for mobile access to electronic systems for patient
records (Profil). It also built up a mobile broadband network in Alta, including a prototype for a mobile
vehicle mounted base station, developed a prototype for night-time supervision, evaluated the
supervision of dementia patients, the protection of privacy, security and ethical issues. The solutions
are developed in close collaboration with the University of Tromsř and tested in the home care service
in Alta.
SHOULD THIS TEXT BE REPETED HERE ????
Service Gateway trial (Swisscom)
-missing
BT bluephone
http://www.btplc.com/News/Pressreleasesandarticles/Corporatenewsreleases/2004/nr0462.htm
The Bluephone is a multi-network handset, compatible with 3G networks, traditional GSM networks,
and with Wi-Fi networks, and able to transparently switch between them. When the user is in range of
a Wi-Fi base station, the Bluephone will connect to the network that way using VoIP. When out of
range, it will automatically search for compatible 3G networks, and if none are found will fall back to
any traditional GSM network found, automatically picking the strongest connection. BT plans a
limited "soft" rollout of the Bluephone in summer of 2004, with a full rollout planned for later in the
year.
BT home networking
User experiences for xDSL infrastructure roll-out and customer support.
BT fibre to the home
http://www.ecitele.com/news/2004/pr_10062004.asp
deploy Fibre To The Premise (FTTP) equipment as part of BT's (British Telecom) flagship 21st
Century Network initiative. This is one of the first 21st Century Network initiatives that BT will be
deploying in the UK network.
ECI was selected by BT as sole supplier to provide the trial as it was able to deliver the technology
and 21st Century services ahead of the market.
The trial will include 3,000 homes with active connections to more than 1,500 residential users and in
excess of 100 business users.
ECI and BT will go live on the trial in October 2004 with voice and data services carried over BT's
existing digital exchanges.
SPATION - Philips Cebit 2004 “wireless home”
http://www.extra.research.philips.com/euprojects/spation/
http://www.research.philips.com/InformationCenter/Global/FArticleDetail.asp?lArticleId=2897&lNod
eId=13&channel=13&channelId=N13A2897
The anticipated explosion in storage capacity and processing power available to consumer electronic
equipment is opening immense possibilities for home networking. This will be facilitated by the UPnP
standard which is expected to prove a major benefit to consumers by enabling simple and reliable
connectivity between stand-alone devices, and easy configuration into a home network. Without any
need for user intervention, a new UPnP-enabled device is automatically registered and configured into
the network, including an announcement of the services and content the device has available. The
SPATION (Services Platforms and Applications for Transparent Information management for in-home
Networks) project gives users easy access to their stored content distributed over several servers on a
home network (comprising wireless and/or wired Ethernet links). The location of content is irrelevant
to users as they wish only to know what content and rendering devices (e.g. TV, PC monitor, audio
player) are available. The user interface therefore displays only the content list with no information on
content location. If a particular device is switched off, its content is greyed out to indicate that it is not
currently available. Users can organize content by, for example, artist or genre, and can nominate
specific default players on the network – e.g. music to the living-room hi-fi system, video to the
living-room television – unless redirected by the user to another player. Users are also able to browse
through video frames and watch trailers, search through and annotate photographs to create slide
shows, organise content and make play lists.
SAMSUNG – Home Network Trial
http://www.samsung.com/HomeNetwork/SupportServices/News/view_019.htm
KT (Korean Telecom) Consortium celebrated launching of digital home networking trial service in
new public apartments built by Samsung Corporation' s Housing Development Group in south of
Seoul. The new residences are connected with Giga-level information network using fibre optic cable
called FTTH (Fiber To The Home). Now, KT Consortium is providing 200 households in 6 areas with
its
trial
home
network
service.
KT Consortium ' s trial service covers 5 categories:
Interactive digital broadcasting such as T-Commerce, T-Education and T-Poll
Home Automation such as remote controlling and monitoring service
Home Security such as home viewer and crime/disaster prevention system
Health Care involving remote video medical consultation, remote health check
Infotainment service delivering VOD, Internet broadcasting and network gaming
During the launching ceremony, home networking devices focusing on health and convenience such as
a networked treadmill providing customized workout program according to personal health status and
an interactive TV attracted a lot of attention.
ePerSpace
http://www.ist-eperspace.org
The main objective of the ePerSpace project is to significantly increase the user acceptance of
networked audiovisual systems and applications at home and virtually anywhere by developing
innovative interoperable value-added networked services. From an industrial perspective, ePerSpace
aims at creating a mass-market adoption of such advanced services thanks to this significantly
increased user acceptance.
To address this challenge in audiovisual and home systems ePerSpace will concentrate on technical,
social and business objectives.
Technical objectives: develop an open, trusted and interoperable integration framework to show how
various network enabled audiovisual systems and home platform products can seamlessly work
together, thus solving existing interoperability problems in the exchange of personalisation data,
service and context adaptation, and management of service platforms. Interoperability and global
network integration will be achieved by addressing adequate authentication procedures at home and
elsewhere in an open access network. Seamless and intuitive access to services will be enabled
through distributed personalisation data.
The ePerSpace objectives will be realised through innovations in four major work areas of the project:
The Home Platform providing the means to exchange audiovisual content between user terminals and
home equipment;
Global Network Integration & Interoperability offering innovative seamless access by sharing user
profiles in a secure manner;
Home and Personal Devices building unified personal environments;
ePerSpace will address challenges in each work area (Home platform (H), Interoperability and Global
Network Integration (I), Home/Personal Device Community (D), Rich Media Object Management (O)),
with first demonstrations of integration, and establishment of the foundation framework for further
integration.
Interactive TV (RiGHTv)
http://www.orca.tv/
Orca Interactive recently announced the licensing of Orca's RiGHTv middleware solutions to Bezeq,
Israel's national telecommunications provider and YES, the Israeli Satellite TV company, for the
deployment of interactive TV services pilot in Israel. These services will include live TV channels and
VOD (Video On-Demand) delivered over Bezeq's ADSL network. The launch, which is the first IP
streaming deployment in Israel, is scheduled for January 2004 in greater Tel Aviv area.
Subscribers will now be able to watch TV through an ADSL connection with unlimited access to all
regular scheduled programs. In addition, users will be offered video on demand services for a
"Blockbuster like" feel in their own home. Trick Play capabilities (pause, rewind, fast forward etc.) are
offered for VOD and TV series. Subscribers will be able to enjoy browsing the Internet directly from
their Television sets and have access to interactive games, which they can play with other players
using the same service. Using a TV cam will enable users to videoconference one another from the
comfort of their own living room, expanding communication experience with family and friends.
8.1.1
3Play services - CYTA (Cyprus Telecom)
This service is based on ADSL technology. ADSL technology is very sensitive to distance. As the
connection's length increases, the signal quality decreases and the connection speed goes down. The
length of the copper line from the customer premises to the telephone exchange must be less than 3
kilometres, but this is going to change in the near future as the technology changes.
As it is the case with i-choice the DSLAM (Digital Subscriber Line Access Multiplexer, DSLAM) at
the access provider is the equipment that really allows DSL to happen. By clicking on Area
Availability you can check if there is a suitable DSLAM in your area to support miVision. DSLAMs
that support i-choice do not necessarily support miVision since some special features are required.
CYTA ran filed trial before lunched the service (MiVision) on the market. Main purpose of this survey
was to establish the friendly users satisfaction with the service, the use they make of it, and to
determine what can be done to improve it. The study was carried out among friendly users of the
service. In total, 117 personal interviews were carried out at the residence of the respondents.
The result of this survey can be read at:
http://www.eurescom.de/~ftproot/deliverables/documents/P1200-series/P1201/D4/P1201-D4.pdf