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NOTTINGHAM TRENT STUDENTS UNION JOB DESCRIPTION JOB TITLE: RETAIL ADMINISTRATOR RESPONSIBLE TO: RETAIL MANAGER RESPONSIBLE FOR: Support the retail management team by performing administrative duties including data and stock maintenance of the EPoS system and web sales DUTIES AND RESPONSIBILITIES: Maintaining accurate stock control on the EPoS system including the inputting of all stock adjustments such as orders, deliveries, wastages etc. Monitoring the accuracy of the EPoS system including cost and sale pricing, product grouping, vat rates and other properties, advising the EPoS/Trading Support team of inaccuracies or other issues Check for upcoming promotions, offers and deals, collating the necessary details for programming onto the EPoS system, notifying the EPoS/Trading Support team in a timely manner Ensuring the Coop ordering system is operational and accurate including order transmission at the correct times etc. Completing and submitting relevant Coop paperwork and supporting documentation for the claiming of discounts and retro’s for multibuys etc. in the appropriate timescales. Maintaining EPoS based PoS such as shelf edge labelling etc. Reporting of faulty or poorly functioning EPoS equipment and systems, monitoring progress of their repair or replacement Ordering of consumables e.g. shelf edge labels, carrier bags, clothing and PoS Review product, sales and clerk reports and advise as necessary Retail Administrator November 2015 Reviewing cost pricing and advising and having these updated in a timely manner where necessary Work with management to facilitate stocktakes, entering and reviewing stock count data Conducting stock line checks as appropriate and/or facilitating management to do so Facilitating any auditors reviewing or investigating EPoS, stock or data control or accuracy Working with the EPoS/Trading Support team to make non-scan sellable in a timely manner Helping management where necessary to conduct other administrative tasks such as rota and timesheet completion Working Tri Campus, covering where necessary in an operational capacity as required Maintenance of the web shop including the uploading and updating of content, products and stock Processing of web orders including packaging, dispatch/postage, returns and client liaison etc. Ensure that the back office areas are kept in a clean and tidy condition and adhere to the organisation’s health and safety policies CONDUCT AND ATTITUDE It is expected that the post holder will conduct their duties in a positive manner and with an attitude that is conducive to creating a pleasant working environment. This includes maintaining appropriate manners and etiquette between themselves, customers and colleagues. The post-holder should be able to give and receive constructive criticism STANDARDS The post holder will at all times by word and deed portray a positive image of The Nottingham Trent Students Union. The post holder will set high standards of integrity, punctuality, accuracy, politeness and professionalism by personal example. The post holder will be expected to undertake any other task which helps the Union achieve its objectives, within the overall context and status of the post. The post holder will be expected to actively support good practice in energy efficiency, waste reduction, recycling and champion the organisation’s ethical and environmental policies. MISCELLANEOUS Retail Administrator November 2015 The definition and examples of work for this title are for illustrative purposes only. A particular position using this title may not perform all duties detailed in this job description. Conversely, all duties performed may not be listed on this document. It is however the practice of this organisation to periodically examine employees’ job descriptions and update them to ensure they relate to the job as then being performed. This will be done with the Senior Manager in consultation with the employee. Retail Administrator November 2015 PERSON SPECIFICATION JOB TITLE: RETAIL ADMINISTRATOR RESPONSIBLE TO: RETAIL MANAGER Criteria Essential Desirable Knowledge / Education Of the retail industry Good standard of IT Of stocktaking procedures Of the NUSSL supply process Of audit practices Experience Using computer database systems Using and maintaining stock control systems Organising and filing documentation Using and maintaining EPoS systems Creating and maintaining websites Stock control and ordering Using MS Office Audit facilitation Working to deadlines Creating and maintaining webshops Operating multi-site Working in a student led and democratic environment Working in a busy fast-paced retail environment Compiling effective staff rotas and accurate completion of timesheets Dealing with suppliers Retail Administrator November 2015 Skills To create effective systems for administrative purposes and recording legal compliance and best practice High standard of customer service First Aid at Work Qualification Ability to deal with large volumes of work unflustered, and to prioritise work accordingly Methodical approach with ability to ensure all tasks are administered regardless of priority DON’T FORGET: If you have essential and/or desirable qualities we are looking for, please provide specific examples in your application form of how you meet our specification Retail Administrator November 2015