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JOB DESCRIPTION
Job Details
Post:
Apprentice Food Service Assistant - 37 hours per week/52 weeks per year
- 12 month fixed term contract
Grade:
Apprentice
Responsible to:
Supervisor
Responsible for:
None
Key Purpose:
To assist in the organisation and delivery of the commercial food operation
and support the catering and hospitality curriculum.
Specific Responsibilities
1. Support the organisation and delivery of the commercial food operation
Ensure good customer experience is maintained at all times
Serve a range of customers in a number of the college outlets to help provide a range of
catering experiences
To assist in the preparation and service of hot and cold beverages, snacks and meals in
the College outlets
To prepare and fill sandwiches, rolls, baguettes and wraps on a daily basis for sale in the
college food outlets.
To assist the preparation of buffet items for any internal or external buffets taking place at
the college.
To assist with the delivery of buffets, teas and coffees around the college.
Ensure that all food is prepared and served at a safe and appropriate temperature using
probes where necessary and to record same.
To label and date all food items correctly to ensure stock rotation is achieved in the outlets.
Ensure Allergen information is known and on hand to be able to inform customers
Maintain sufficient stock levels of all food and snack items being sold at any counter.
Ensure that all areas in the kitchen / service area are kept clean and tidy at all times.
To assist in clearing, cleaning, washing within the kitchen, including in-depth cleaning,
using any approved specialised products and methods laid down.
To assist with Vending duties
To collect the float for the till together with a takings bag from finance and sign for these
items.
To check the float and be responsible for it and any takings until you return it to finance.
To use the till as required during the day. This includes checking and making up of floats.
To ensure that the department security is a priority at all times
To aid stock taking within the total Catering Department in conjunction with the Manager
2. Health and Safety responsibilities:
To maintain legal hygiene and safety requirements for food and equipment with particular
responsibilities as laid down and agreed with the supervisor
To observe and keep aware of Health and Safety documentation and procedures in line
with College policy.
3. Other responsibilities:
Fulfil at all times, the requirements within the Apprenticeship scheme
To undergo training in both formal courses and on-the-job to develop service, cooking and
kitchen organisational skills.
Work to a range of performance indicators relevant to the service provided, in order to
ensure continuous quality improvement.
Assist with the implementation of plans and systems as specified within the total
Quality/Continuous Improvement Strategy.
Assist in the availability of flexible working hours to meet the needs of the curriculum
timetables and commercial activity, including evenings and weekends.
Participate in the development of a responsive customer centred approach to service
delivery.
Professional Conduct
All Staff are expected to:
Participate in the College’s Performance Appraisal system.
Make the most efficient and effective use of human, financial and material resources.
Be aware of and responsive to the changing nature of the College, adopt a flexible and
pro-active approach to work and contribute to a range of cross-college initiatives to
facilitate the delivery of key business objectives.
Participate in department and College developments; attend internal and external
meetings and training programmes relevant to the performance and execution of the
duties of their post.
Be conversant with and operate all appropriate information technology resources
available and to keep abreast of developments in this area.
Participate in the development of a responsive customer centred approach to service
delivery.
Ensure compliance with all College policies, procedures and regulations and assist in the
implementation of decisions of the Corporation.
Give good notice of any absence in line with the College’s Absence Management Policy.
Adhere to general standards of conduct embodied in College policies.
To work flexibly and efficiently, to maintain the highest professional standards and to
promote and implement the policies of the College.
General
Within the limitations set out in your contract, working hours are flexible and can be subject
to variation depending upon needs. They may, for example, include weekends and
evenings. It is expected that holiday entitlement should be taken at times convenient to
the department.
This job description is current at the date shown below. In consultation with you and your
trade union representatives if requested, it is liable to variation to reflect or anticipate
changes in, or to, the College environment.
May 15
Person Specification
Post:
Apprentice Food Service Assistant
Area to be
assessed
Qualifications
Knowledge
Experience
Essential
Desirable
GCSEs Maths and English at
grade D or above.
Application form
Verification of
qualifications
(candidate to bring
original certificates to
interview)
Application form
Demonstrate experience of
working in a catering
environment
Demonstrate experience of
working within a team
Formal face to face
interview
Demonstrate experience
of dealing with customers
Demonstrate experience
of working to deadlines
Skills &
Qualities
Demonstrate the ability to
cope under pressure.
Demonstrate good oral
communication skills
Assessment
Demonstrate a
commitment to customer
care.
Practical skills test
Application Form
Formal face to face
interview
Application Form
Formal face to face
interview
Skills Test
Demonstrate the ability to work
as part of a team and to
develop and sustain good
working relationships.