Download C - Unity Care NW

JOB DESCRIPTION
POSITION TITLE: Communicable Disease Program Manager
REPORTS TO: Medical Operations Manager
DEPARTMENT: Operations
EMPLOYMENT STATUS: Salary, Exempt - Professional
LOCATION: Bellingham
JOB PURPOSE:
Coordinate all aspects of the Communicable Disease program including community, patient, and employee health. Responsible
for setting and ensuring achievement of administrative and programmatic goals. Supervises the nutritionist and RN who work
under the Communicable Disease Program, seeking input from the Nursing Supervisor and Medical Director on their clinical
duties, as appropriate. Develop program budgets, monitor program revenue and expenses, and supervise the work of
contracted service providers. Lead quality improvement initiatives and program development for service enhancement and
delivery, and respond appropriately to Public Health initiatives and/or concerns locally and nationally. Represent ICHC at local,
regional, and statewide planning, prevention and care activities around communicable disease response and strategy. Helps
identify and apply for program funding opportunities. ICHC manages patient care using a team-based approach in our
interactions with patients and working to achieve stated objectives and outcomes.
JOB QUALIFICATIONS
Education: Requires BA or BS degree or equivalent. Public health course work preferred.
Experience: Requires three years experience in social services or public health and one year experience in program
management, preferably in HIV/AIDS. Experience supervising employees preferred. Equivalent education, training, and
experience may be substituted.
Specialized Skills, Knowledge, and Abilities: Requires basic knowledge of the social and clinical aspects of living with
HIV/AIDS and Hepatitis C. Ability to manage programs required. Experience with grant research, writing, and reporting is
preferred. Must have ability to carry out supervisory responsibilities in accordance with the organization's policies and
applicable laws. Must possess excellent computer skills, be proficient in Microsoft Office programs (Word, Excel, Outlook, and
PowerPoint), and be able to use our practice management and EMR systems. Must possess proficient keyboarding skills to
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input patient data quickly and accurately and have the ability to use office equipment (fax, photo copier, phone system). Must
demonstrate excellent communication skills, both verbally and in writing. Must have the ability to analyze and report clinical
outcomes and participate in continuous quality improvement (CQI) initiatives. Must have the ability to understand and respond
effectively and with sensitivity to special population groups, including those defined by race, ethnicity, language, age, gender,
sexual orientation, economic standing, & others. Must have ability to travel to local meetings as well as occasional out-of-town
conferences.
Blood-Borne Pathogens Exposure: Category III
This position’s roles and functions in our team-based model include:
JOB DUTIES AND
RESPONSIBILITIES
Communication:
Organization & Time
Mgmt.:
Safety/CQI:
JOB PERFORMANCE STANDARDS
1.
Asks for direction when unsure of job expectation.
2.
Makes suggestions and addresses concerns in a constructive manner.
3.
Utilizes appropriate channels of communication in problem-solving and conflict resolution.
4.
Communicates effectively and courteously to all ICHC staff.
1. Does not allow personal issues to interfere with workload; keeps social interaction with other staff to a minimum.
2.
Takes and returns from breaks and lunch times in a timely manner.
3.
Maintains a clean, orderly and professional work area.
4.
Seeks out appropriate uses of time during non-busy periods.
1. Ensures safe work environment and promotes accident prevention.
2.
Work Ethic:
1. Consistently demonstrates strict adherence to policies and procedures.
2.
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Utilizes cause for concern form to identify situations that have an impact on care delivery, safety or customer service.
Takes responsibility for own actions and seeks to correct any mistakes.
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Team Contribution:
Service Excellence:
Professionalism:
Job Specific Duties:
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3.
Consistently reports to work on date and time scheduled.
4.
Self-initiates and follows through on assignments in a timely manner.
1. Participates in and supports team meetings, activities, and/or problem solving.
2.
Promotes positive team work and cohesiveness between all staff.
3.
Provides constructive and creative recommendations for improvements in own area of responsibility or the clinics system
as a whole.
4.
Acts as a resource, communicates appropriate knowledge, skills and conduct.
1. Maintains a high level of quality, accuracy and neatness in work performed.
2.
Remains calm and tactful during stressful situations, emergencies and confrontations.
3.
Prioritizes customer service and customer satisfaction.
4.
Demonstrates an awareness of and commitment to the goals and mission of ICHC.
1. Maintains appropriate personal boundaries with clients.
2.
Accepts supervision and criticism in a constructive manner.
3.
Maintains professional appearance appropriate for position.
4.
Maintains organizational and patient confidentiality.
5.
Demonstrates an ability to adapt to change.
1. Maintains working knowledge of medical issues and advancements related to the treatment of communicable diseases
and related programs (i.e. federal Ryan White Program, HIV, Hep C, Tb, STD’s, employee health, etc), patient and
population-based medical management, and social service resources and benefit programs.
2.
Responsible for developing, revising, and improving communicable disease programs including setting and ensuring
achievement of administrative and programmatic goals. Responsible for coordination with care teams to ensure clinical
quality measures are achieved around communicable disease program initiatives.
3.
Leads analysis of clinical quality measurement for purposes of quality improvement and program innovation and
development.
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4.
Monitors state and local health departments and CDC advisories on communicable disease outbreaks. Leads ICHC’s
assessment and response.
5.
Supervises staff in accordance with ICHC’s policies and procedures and applicable laws. This includes hiring, orienting,
training, delegating, coaching, mentoring, addressing complaints, resolving problems, disciplining, terminating, and
performing timely performance evaluations. This also includes scheduling staff and their vacations appropriately. Seeks
input from Nursing Supervisor and Medical Director on employees’ clinical duties as needed.
6.
Monitors program revenue and expenditures and communicates changes in program budget to senior management.
7.
Represents ICHC in local, regional and statewide planning, prevention and care activities, including coordinating
prevention efforts with the Whatcom County Health Department, the Washington State Department of Health, the Center
for Disease Control, Evergreen Wellness Advocates/Lifelong AIDS Alliance, Planned Parenthood, University of
Washington AIDS Education and Training Center, and St. Joseph PeaceHealth Medical Center.
8.
Assists in identification of program funding opportunities and grant writing, including narrative and budget components.
9.
Develops and maintains strong partnerships with key communicable disease providers including ICHC providers,
Evergreen Wellness Advocates, Whatcom County Health Department, infectious disease specialists, and specialty
providers in the community.
10. Develops and maintains relationships with billing staff at specialty referrals offices.
11. Works with ICHC management staff to assure access to HIV, Hep C and other communicable disease care services for
clients throughout Skagit and Whatcom Counties.
12. Attends the Ryan White/Hep C multi-disciplinary team meeting on the second Tuesday of each month and provides
administrative support and assistance to team members where applicable.
13. Manages administrative program duties, including ensuring patient access, as needed, to financial assistance programs
and ICHC’s sliding fee program, maximizing patient insurance coverage, and coordinating with ICHC pharmacy staff to
ensure coverage for needed medications,
14. Leads development and implementation of Employee Health policies and program initiatives.
15. Performs other job duties as assigned.
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PHYSICAL, SENSORY, ENVIRONMENTAL QUALIFICATIONS:
In a typical day, this job involves the activities listed below. Indicate the frequency of performance of each activity by placing a check mark () in the
appropriate column.
R
O
F
C
NA
Physical Activity
Sitting
Stationary standing
Walking
Ability to be mobile
Crouching (bend at knee)
Kneeling/crawling
Stooping (bend at waist)
Twisting (knees/waist/neck)
Turning/Pivoting
Climbing
Balancing
Reaching overhead
Reaching extension
Grasping
Pinching
Pushing/Pulling:
Typical weight:
Circle the appropriate weight in
pounds
1-10 11-20 21-30
31-40
41-60 61-80 81-100 >100
Maximum weight:
Circle the appropriate weight in
pounds
1-10 11-20 21-30
31-40
41-60 61-80 81-100 >100
Lifting/Carrying:
Typical weight:
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R
=
=
=
=
=
rarely
occasionally
frequently
continually
not applicable
O
F
(less than 0.5 hour per day)
(0.5 to 2.5 hours per day)
(2.5 to 5.5 hours per day)
(5.5 to 8 hours per day)
C
NA
Describe any job duty which
requires repetition or a
unique application of the
activity.
















Files
Files

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Circle the appropriate weight in
pounds
1-10 11-20 21-30
31-40
41-60 61-80 81-100 >100
Maximum weight:
Circle the appropriate weight in
pounds
1-10 11-20 21-30
31-40
41-60 61-80 81-100 >100
Other physical activities
Sensory Activities
Talking in person
Talking on telephone
Hearing in person
Hearing on telephone
Vision for close work
Other sensory requirements
Environmental Factors
Safety requirement:
-clothing
-required safety equipment
-activities performed
Exposures:
-fumes
-chemicals
-blood or other bodily
fluids
-cold/heat
-dust
Operation of equipment, vehicles or
tools
Required infection control standards
Other environmental factors
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
R
O
F
C
Keyboarding & data entry;
travel
NA
Describe any job duty which
requires repetition or a
unique application of the
activity.





SPECIFY
Must comply with company safety and infection control policies as needed.
Must comply with company safety and infection control policies as needed.
Needs ability to drive or have other means of transportation to get to regional meetings,
most in Skagit or Snohomish Counties. Must have ability to travel for mandatory
attendance at every-other-year All Grantees Conference in DC and other related
conferences. Must comply with company vehicle-use policies.
Must comply with company safety and infection control policies as needed.
N/A
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I, the undersigned, acknowledge that I have read the above job description and agree that it defines the position as it currently
exists. The undersigned also understand that the above is intended to describe the general content of and requirements for
performance of this job. It is not to be considered as an exhaustive statement of duties, responsibilities, or requirements and
does not limit the assignment of additional duties at the discretion of the supervisor.
Employee Signature:
Date:
Supervisor Signature:
Date:
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