Download Freshman Related Theory - Worcester Technical High School

Freshman Related Theory
Implementing and Supporting Microsoft Windows XP Professional
Course 2272: Course Syllabus
Course Description: The purpose of this course is to address the implementation and
desktop support needs of customers that are planning to deploy and support Microsoft
Windows XP Professional in a variety of stand-alone and network operating system
environments. It provides in-depth, hands-on training for Information Technology (IT)
professionals responsible for the planning, implementation, management, and support of
Windows XP Professional.
This course will help the student prepare for the following Microsoft Certified
Professional exam:
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Exam 70-270,Installing, Configuring, and Administering Microsoft Windows XP
Professional
This is the first course in the Microsoft Certified Systems Administrator (MCSA)
curriculum.
The course duration is one quarter, beginning in the student’s freshman year.
Prerequisites
Before attending this course, students must have:
• A+ certification, or equivalent knowledge.
• Network+ certification, or equivalent knowledge.
The completion of this course requires the following:
Reading Age Level (RAL) of 13
Instructional Philosophy: This course requires extensive student reading, completion of
written assignments and completion of hands-on laboratory projects. There will be a
balance of lecture and demonstration throughout the course. The course is comprised of
the following learning styles:
1. Weekly Module Reading Assignments
2. Daily Lectures Covering Module Material
3. Weekly Hands-On Lab Assignments Covering Module Material
4. Weekly Review Lectures
5. Weekly Test Assessments
The course presentation is designed to continually reinforce the material covered each
week on approximately a module per week schedule. First there is a daily lecture
covering the material in the module and paced with the reading and homework
assignments. Second, the students independently read the material as a first pass at selflearning the material. The Third re-enforcement is the completion of weekly hands-on
laboratory assignments directly related to the module material. Typically 4 or 5 labs are
completed for each module and each lab has a set of review questions used to evaluate
the completion of the lab. The last re-enforcement is a comprehensive review of the
material presented during the week and an open question and answer session to finalize
the material learned. A final test assessment is completed the day following the review.
The weekly assessment for the course is a module test.
Course Goals
The goals of his instructor led course is to provide individuals who are new to Microsoft
Windows XP with the knowledge and skills necessary to troubleshoot basic problems end
users will face while running Microsoft Windows XP Professional in an Active Directory
network environment, or Windows XP Home edition in a workgroup environment. This
is an introductory course designed to provide an overview of operating system concepts
and how to troubleshoot Windows XP
Major Course Projects and Assignments
After completing this course, students will be able to:
• Plan and install Windows XP Professional.
• Automate an installation of Windows XP Professional.
• Configure and manage hardware on a computer running Windows XP Professional.
• Manage disks.
• Configure and manage file systems.
• Troubleshoot the boot process and other system issues.
• Configure and support Transmission Control Protocol/Internet Protocol (TCP/IP).
• Configure the desktop environment, and use profiles to control desktop customization.
• Configure security, privacy, and connection settings for Internet Explorer.
• Configure Windows XP Professional to operate on Microsoft networks.
• Support remote users.
• Configure Windows XP Professional for mobile computing.
• Monitor resources and performance.
1. Technical Performance Projects. Module Laboratory Assignments will be
completed throughout the duration of the course:
2. Applied Academics Projects. For each of the modules, the student’s will be
responsible for reading the Module and completing reading assignments. Daily lectures,
a weekly review and a test are completed to finalize the material in each module.
Completing course 2262 is an important step toward achieving MSCDT certification.
Upon completion of this course, students will be able to perform tasks related to the
following:
Key to the matrix:
The course includes material to prepare you for this task.
The course includes some material to prepare you for this task. You will need to
supplement the course with additional work.
The course provides a general introductory overview of this task. You will need to
supplement the course with additional work.
Skills measured by exam 70-270
Installing Windows XP Professional
Perform and troubleshoot an attended installation of Windows XP Professional.
Perform and troubleshoot an unattended installation of Windows XP Professional.
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Install Windows XP Professional by using Remote Installation Services (RIS).
Install Windows XP Professional by using the System Preparation Tool.
Create unattended answer files by using Setup Manager to automate the
installation of Windows XP Professional.
Upgrade from a previous version of Windows to Windows XP Professional.
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Prepare a computer to meet upgrade requirements.
Migrate existing user environments to a new installation.
Perform post-installation updates and product activation.
Troubleshoot failed installations.
Implementing and Conducting Administration of Resources
Monitor, manage, and troubleshoot access to files and folders.
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Configure, manage, and troubleshoot file compression.
Control access to files and folders by using permissions.
Optimize access to files and folders.
Manage and troubleshoot access to shared folders.
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Create and remove shared folders.
Control access to shared folders by using permissions.
Manage and troubleshoot Web server resources.
Connect to local and network print devices.
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Manage printers and print jobs.
Control access to printers by using permissions.
Connect to an Internet printer.
Connect to a local print device.
Configure and manage file systems.
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Convert from one file system to another file system.
Configure NTFS, FAT32, or FAT file systems.
Course
2272
Manage and troubleshoot access to and synchronization of offline files.
Implementing, Managing, Monitoring, and Troubleshooting Hardware Devices and Drivers
Implement, manage, and troubleshoot disk devices.
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Install, configure, and manage DVD and CD-ROM devices.
Monitor and configure disks.
Monitor, configure, and troubleshoot volumes.
Monitor and configure removable media, such as tape devices.
Implement, manage, and troubleshoot display devices.
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Configure multiple-display support.
Install, configure, and troubleshoot a video adapter.
Configure Advanced Configuration Power Interface (ACPI).
Implement, manage, and troubleshoot input and output (I/O) devices.
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Monitor, configure, and troubleshoot I/O devices, such as printers, scanners,
multimedia devices, mouse, keyboard, and smart card reader.
Monitor, configure, and troubleshoot multimedia hardware, such as cameras.
Install, configure, and manage modems.
Install, configure, and manage Infrared Data Association (IrDA) devices.
Install, configure, and manage wireless devices.
Install, configure, and manage USB devices.
Install, configure, and manage hand held devices.
Install, configure, and manage network adapters.
Manage and troubleshoot drivers and driver signing.
Monitor and configure multiprocessor computers.
Monitoring and Optimizing System Performance and Reliability
Monitor, optimize, and troubleshoot performance of the Windows XP Professional
desktop.
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Optimize and troubleshoot memory performance.
Optimize and troubleshoot processor utilization.
Optimize and troubleshoot disk performance.
Optimize and troubleshoot application performance.
Configure, manage, and troubleshoot Scheduled Tasks.
Manage, monitor, and optimize system performance for mobile users.
Restore and back up the operating system, System State data, and user data.
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Recover System State data and user data by using Windows Backup.
Troubleshoot system restoration by starting in safe mode.
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Recover System State data and user data by using the Recovery console.
Configuring and Troubleshooting the Desktop Environment
Configure and manage user profiles and desktop settings.
Configure support for multiple languages or multiple locations.
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Enable multiple-language support.
Configure multiple-language support for users.
Configure local settings.
Configure Windows XP Professional for multiple locations.
Manage applications by using Windows Installer packages.
Implementing, Managing, and Troubleshooting Network Protocols and Services
Configure and troubleshoot the TCP/IP protocol.
Connect to computers by using dial-up networking.
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Connect to computers by using a virtual private network (VPN) connection.
Create a dial-up connection to connect to a remote access server.
Connect to the Internet by using dial-up networking.
Configure and troubleshoot Internet Connection Sharing (ICS).
Connect to resources by using Internet Explorer.
Configure, manage, and implement Internet Information Services (IIS).
Configure, manage, and troubleshoot Remote Desktop and Remote Assistance.
Configure, manage, and troubleshoot an Internet Connection Firewall (ICF).
Configuring, Managing, and Troubleshooting Security
Configure, manage, and troubleshoot Encrypting File System (EFS).
Configure, manage, and troubleshoot a security configuration and local security policy.
Configure, manage, and troubleshoot local user and group accounts.
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Configure, manage, and troubleshoot
Configure, manage, and troubleshoot
Configure, manage, and troubleshoot
Configure, manage, and troubleshoot
Troubleshoot cache credentials.
auditing.
account settings.
account policy.
user and group rights.
Configure, manage, and troubleshoot Internet Explorer security settings.
3. Problem Solving Projects. The student’s will develop and practice their problem
solving skills by supporting the computers throughout the school. The various problems
and issues that are presented serves as an effective means for the students to develop
broad-based, practical troubleshooting skills required to tackle any networking issue.
Time will be scheduled on a daily basis for the students to work on completing trouble
tickets.
Course Assessment Plan
Performance Standards: Grades for the course will be based on the following levels of
performance:
Grade Performance Standard
A Independent Learner
Did research, designed and planned; applied academic skills; evaluated work and made
adjustments; did quality work; needed little help from the teacher; sought and found
resources independently; displayed a positive attitude; demonstrated knowledge with a
grade of 90 or higher.
B Semi-Independent Learner
Did research, designed and planned; needed some help from the teacher; did quality work
with a few flaws; needed feedback from the teacher to realize work could use
improvement; redid work to meet standards; displayed a generally positive attitude;
demonstrated knowledge with a grade of 80 or higher.
C Dependent Learner
Needed help to research, design and plan or had to be given a plan; relied a great deal on
the teacher; had to be given procedures for performing tasks; required significant help to
produce a quality product; needed help to evaluate a product; final product still did not
meet standards; attitude displayed could use improvement; demonstrated knowledge with
a grade of 70 or higher.
D Highly Dependent Learner
Needed significant help to research, design and plan or had to be given a plan; relied a
solely on the teacher; had to be given procedures for performing tasks; could not produce
a quality product independently; needed help to evaluate a product; final product still did
not meet standards; poor attitude; demonstrated knowledge with a grade of 65 or higher.
F Failure
Did not complete assignments; if assignments were completed, they were of such low
quality that they did not pass; failed to follow procedures; did not show criteria for
determining quality; behavioral problem; scored less than 65 on knowledge tests;
produced a poor or no portfolio.
Assessment Description
Laboratory Assignments
Tests
Homework (Module Review Questions)
Percent of Grade
40
40
20