Download 1 - Business Information Management

BILKENT UNIVERSITY
APPLIED SCHOOL OF TECHNOLOGY AND MANAGEMENT
BUSINESS INFORMATION MANAGEMENT
63 223 Business Communication I
Chapter 4 –Non Verbal Communication / Exercise
PART A – Multiple Choice
1. Nonverbal communication is
a)Less important than spoken communication
b)The same in all cultures
c)Easy to interpret
d)Represented by body language alone
e)None of the above
2. Recognizing differences in how far/close people stand from each other
when communicating is an example of
a) Kinesics
b) Chronemics
c) Proxemics
d) Oculesics
e) Standics
3. When you are thoughtful about how you look in terms of dress and
hairstyle, you are thinking about what aspect of nonverbal communication?
a)Vocalics
b)Bodics
c)Haptics
d)Kinesics
e)Objectics
4. Nonverbal communication competencies include which of the following
a)Check your interpretations of a person's nonverbal messages
b)Learn to read a person like a book
c)Assure your verbal and nonverbal messages don't match
d)Focus on only one specific nonverbal element (such as posture)
e)Recognize that nonverbal messages are universal
5. When using e-mail, remember
a)To use as many acronyms and abbreviations as possible
b) To be imprecise since you can always e-mail again
c) You miss important nonverbal messages that often add to meaning
d)To be incomplete since readers expect short messages
e) To lol
6. Which of the following is a characteristic of nonverbal communication?
a) Nonverbal communication is unambiguous.
b) If we put our minds to it, we can avoid communicating nonverbally.
c) We can learn to interpret body language flawlessly by studying dictionaries of
nonverbal behaviors.
d) Nonverbal communication involves the body but not the voice.
e) Nonverbal communication is conveyed via a number of channels.
Ebru Inanc
63 223 Business Communication I
BILKENT UNIVERSITY
APPLIED SCHOOL OF TECHNOLOGY AND MANAGEMENT
BUSINESS INFORMATION MANAGEMENT
7. Nonverbal communication can accomplish all of the following EXCEPT
a) You can sometimes substitute nonverbal communication for verbal
communication.
b) Your nonverbals can emphasize your verbal message.
c) Your nonverbal message can contradict your verbal message.
d) Your nonverbal message can complement your verbal message.
e) Nonverbal communication can accomplish all of these.
8) If you are presenting a proposal to a group of five potential clients, which
distance would be most appropriate for this interaction?
a) intimate distance
b) personal distance
c) social distance
d) public distance
e) territorial distance
9) Barry is celebrating his college graduation by traveling around the world. If
Barry wants to fit in well in every culture he encounters, what guideline for
eye contact should he follow?
a) Never glance away while another person is speaking to him.
b) Avoid looking at others unless they are looking directly at him.
c) Accompany all eye contact with a broad smile.
d) Observe the way others make eye contact in the local culture and follow their
lead.
e) Maintain steady eye contact with men but avoid making eye contact with
women.
10) Rate of speech, tone of voice, articulation, hesitancies, and vocalizations
such as "er," and "y'know" are all examples of
a) haptics.
b) kinesics.
c) chronemics.
d) vocalics.
e) none of the above
PART B / True-False
1. Humans are born with an instinctive knowledge that allows us to
interpret nonverbal communication correctly across cultures.
True
False
2. Haptics is another powerful form of communication that can share a
range of feelings through touch.
True
False
3. Kinesics refers to postures, gestures, body orientation, and facial
expressions.
True
False
4. Proxemics refers to the distance you stand when talking with others as
well as how you regard territory.
True
False
Ebru Inanc
63 223 Business Communication I
BILKENT UNIVERSITY
APPLIED SCHOOL OF TECHNOLOGY AND MANAGEMENT
BUSINESS INFORMATION MANAGEMENT
5. When you are not acquainted with the local customs, it's better to be too
formal than too informal
True
False
6. If a person's gestures and tone of voice are incongruent, we will probably
disregard the nonverbal message and believe the verbal message.
True
False
7. Humans are born with an instinctive knowledge that allows us to
interpret nonverbal communication correctly across cultures.
True
False
8. Haptics are always inappropriate in the workplace
True
False
9. Dominating people tend to maintain more eye contact when they are
speaking than when they are listening.
True
False
10) Humans display basic emotions such as joy and surprise with facial
expressions that are universally recognizable.
True
False
PART C / Short Answer Questions
1. Please tell briefly one of the non-verbal communication style you use in a
specific occasion (For example playing with your hair when you are
stressed).
Ebru Inanc
63 223 Business Communication I