Survey
* Your assessment is very important for improving the workof artificial intelligence, which forms the content of this project
* Your assessment is very important for improving the workof artificial intelligence, which forms the content of this project
Business Management, 13e CHAPTER 13 Organizational Communications 13.1 The Communication Process 13.2 Communication Management 13.3 Organizational Communication ©2013 Cengage Learning. All Rights Reserved. Business Management, 13e 2 13.1 The Communication Process GOALS ● Describe the communication process and barriers to effective communication. ● Describe the various communication channels. CHAPTER 13 ©2013 Cengage Learning. All Rights Reserved. Business Management, 13e 3 The Communication Model ● Communication process ● The sharing of information, in which receiver understands the meaning of the message in the way the sender intended. ● Two-way process ● Feedback ● Distractions ● Distortions CHAPTER 13 ©2013 Cengage Learning. All Rights Reserved. Business Management, 13e 4 © Cengage Learning 2013. Managers’ Communication Activities as a Percent of Time CHAPTER 13 ©2013 Cengage Learning. All Rights Reserved. Business Management, 13e 5 © Cengage Learning 2013. The Communication Process CHAPTER 13 ©2013 Cengage Learning. All Rights Reserved. Business Management, 13e 6 Checkpoint ● Describe the communication model and the factors that lead to poor communication? CHAPTER 13 ©2013 Cengage Learning. All Rights Reserved. Business Management, 13e 7 Checkpoint ● Describe the communication model and the factors that lead to poor communication? ● The communication model has a sender, message, and receiver. ● Distractions and distortions can lead to poor behavior CHAPTER 13 ©2013 Cengage Learning. All Rights Reserved. Business Management, 13e 8 Channels of Communication ● Oral communication ● Written communication ● Nonverbal communication ● Electronic communication ● E-mail policies ● E-mail practices ● Teleconferencing ● Wireless CHAPTER 13 ©2013 Cengage Learning. All Rights Reserved. Business Management, 13e 9 Checkpoint ● List the three major types of communication? CHAPTER 13 ©2013 Cengage Learning. All Rights Reserved. Business Management, 13e 10 Checkpoint ● List the three major types of communication? ● Oral ● Written ● Nonverbal CHAPTER 13 ©2013 Cengage Learning. All Rights Reserved. Business Management, 13e 11 13.2 Communication Management GOALS ● Explain how organizational culture influences formal and informal communication networks. ● Describe how to manage teams effectively. CHAPTER 13 ©2013 Cengage Learning. All Rights Reserved. Business Management, 13e 12 Organizational Culture ● Organizational culture—the collection of beliefs and patterns of behavior that are shared by people within an organization CHAPTER 13 ©2013 Cengage Learning. All Rights Reserved. Business Management, 13e 13 Communication Networks ● The structure through which information flows in a business ● Formal networks ● The system of official channels that carry organizationally approved messages ● Informal networks ● The unofficial ways that employees share information in an organization ● Grapevine CHAPTER 13 ©2013 Cengage Learning. All Rights Reserved. Business Management, 13e 14 Checkpoint ● Describe the two types of communication networks? CHAPTER 13 ©2013 Cengage Learning. All Rights Reserved. Business Management, 13e 15 Checkpoint ● Describe the two types of communication networks? ● Formal – carries organizationally approved messages ● Informal – the unofficial way employees share information CHAPTER 13 ©2013 Cengage Learning. All Rights Reserved. Business Management, 13e 16 Managing Teams Effectively ● Nominal group technique ● Group problem solving method in which team members write down and evaluate ideas to be shared with the team ● Encourages team members to think about the problem ● Brainstorming ● A team discussion technique used to generate as many ideas as possible for solving a problem. CHAPTER 13 ©2013 Cengage Learning. All Rights Reserved. Business Management, 13e 17 Managing Teams Effectively ● Suggestions for planning effective meetings: 1. Have a good reason for calling a meeting 2. Develop a specific agenda and stick to it 3. Decide who should and who should not attend 4. Determine how long the meeting should last 5. Schedule the meeting at a convenient time and place 6. Start and stop the meeting on time 7. Encourage communications with seating 8. Summarize the results CHAPTER 13 ©2013 Cengage Learning. All Rights Reserved. Business Management, 13e 18 Checkpoint ● Explain the two methods used to encourage communication with teams? CHAPTER 13 ©2013 Cengage Learning. All Rights Reserved. Business Management, 13e 19 Checkpoint ● Explain the two methods used to encourage communication with teams? ● NGT everyone writes down ideas and shares them with the team ● Brainstorming the team generates as many ideas as possible CHAPTER 13 ©2013 Cengage Learning. All Rights Reserved. Business Management, 13e 20 13.3 Organizational Communication GOALS ● Describe different ways to resolve communication conflicts. ● Describe the problems that can occur with cross-cultural communication. ● Identify ways to improve communication in organizations. CHAPTER 13 ©2013 Cengage Learning. All Rights Reserved. Business Management, 13e 21 Communication Conflicts ● Desirable conflict ● Undesirable conflict ● Resolving conflict ● Avoidance strategy ● Compromise strategy ● Win/lose strategy CHAPTER 13 ©2013 Cengage Learning. All Rights Reserved. Business Management, 13e 22 Checkpoint ● List three ways that managers can resolve conflicts? CHAPTER 13 ©2013 Cengage Learning. All Rights Reserved. Business Management, 13e 23 Checkpoint ● List three ways that managers can resolve conflicts? ● Avoidance ● Compromise ● Win lose startegies CHAPTER 13 ©2013 Cengage Learning. All Rights Reserved. Business Management, 13e 24 Cross-Cultural Communication ● Language differences ● Joint ventures between American and foreign firms often reveal language problems. ● Cultural differences ● People from other cultures often place different values on such things as family, status, and power ● Nonverbal differences ● Body language CHAPTER 13 ©2013 Cengage Learning. All Rights Reserved. Business Management, 13e 25 Checkpoint ● Describe three types of communication barriers managers may encounter doing business abroad? CHAPTER 13 ©2013 Cengage Learning. All Rights Reserved. Business Management, 13e 26 Checkpoint ● Describe three types of communication barriers managers may encounter doing business abroad? ● Language ● Cultural ● Non-Verbal CHAPTER 13 ©2013 Cengage Learning. All Rights Reserved. Business Management, 13e 27 Improving Organizational Communication ● Encourage two-way communication ● Listen actively ● Facilitate upward communication ● Select communication channels carefully CHAPTER 13 ©2013 Cengage Learning. All Rights Reserved. Business Management, 13e 28 Checkpoint ● List the three strategies managers can use to improve two-way communication? CHAPTER 13 ©2013 Cengage Learning. All Rights Reserved. Business Management, 13e 29 Checkpoint ● List the three strategies managers can use to improve two-way communication? ● Listen Actively ● Facilitate upward communication ● Select communication carefully CHAPTER 13 ©2013 Cengage Learning. All Rights Reserved.