Download Organizational Communications

Business Management, 13e
CHAPTER
13
Organizational
Communications
13.1 The Communication Process
13.2 Communication Management
13.3 Organizational Communication
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13.1 The Communication Process
GOALS
● Describe the communication process and
barriers to effective communication.
● Describe the various communication channels.
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The Communication Model
● Communication process
● The sharing of information, in which receiver
understands the meaning of the message in the
way the sender intended.
● Two-way process
● Feedback
● Distractions
● Distortions
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Managers’ Communication Activities
as a Percent of Time
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The Communication Process
CHAPTER 13
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Checkpoint
● Describe the communication model and the
factors that lead to poor communication?
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Checkpoint
● Describe the communication model and the
factors that lead to poor communication?
● The communication model has a sender, message,
and receiver.
● Distractions and distortions can lead to poor
behavior
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Channels of Communication
● Oral communication
● Written communication
● Nonverbal communication
● Electronic communication
● E-mail policies
● E-mail practices
● Teleconferencing
● Wireless
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Checkpoint
● List the three major types of communication?
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Checkpoint
● List the three major types of communication?
● Oral
● Written
● Nonverbal
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13.2 Communication Management
GOALS
● Explain how organizational culture influences
formal and informal communication networks.
● Describe how to manage teams effectively.
CHAPTER 13
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Organizational Culture
● Organizational culture—the collection of
beliefs and patterns of behavior that are
shared by people within an organization
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Communication Networks
● The structure through which information
flows in a business
● Formal networks
● The system of official channels that carry
organizationally approved messages
● Informal networks
● The unofficial ways that employees share information
in an organization
● Grapevine
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Checkpoint
● Describe the two types of communication
networks?
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Checkpoint
● Describe the two types of communication
networks?
● Formal – carries organizationally approved
messages
● Informal – the unofficial way employees share
information
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Managing Teams Effectively
● Nominal group technique
● Group problem solving method in which team
members write down and evaluate ideas to be
shared with the team
● Encourages team members to think about the
problem
● Brainstorming
● A team discussion technique used to generate as
many ideas as possible for solving a problem.
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Managing Teams Effectively
● Suggestions for planning effective meetings:
1. Have a good reason for calling a meeting
2. Develop a specific agenda and stick to it
3. Decide who should and who should not attend
4. Determine how long the meeting should last
5. Schedule the meeting at a convenient time and
place
6. Start and stop the meeting on time
7. Encourage communications with seating
8. Summarize the results
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Checkpoint
● Explain the two methods used to encourage
communication with teams?
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Checkpoint
● Explain the two methods used to encourage
communication with teams?
● NGT everyone writes down ideas and shares them
with the team
● Brainstorming the team generates as many ideas
as possible
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13.3 Organizational Communication
GOALS
● Describe different ways to resolve
communication conflicts.
● Describe the problems that can occur with
cross-cultural communication.
● Identify ways to improve communication in
organizations.
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Communication Conflicts
● Desirable conflict
● Undesirable conflict
● Resolving conflict
● Avoidance strategy
● Compromise strategy
● Win/lose strategy
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Checkpoint
● List three ways that managers can resolve
conflicts?
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Checkpoint
● List three ways that managers can resolve
conflicts?
● Avoidance
● Compromise
● Win lose startegies
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Cross-Cultural Communication
● Language differences
● Joint ventures between American and foreign
firms often reveal language problems.
● Cultural differences
● People from other cultures often place different
values on such things as family, status, and power
● Nonverbal differences
● Body language
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Checkpoint
● Describe three types of communication
barriers managers may encounter doing
business abroad?
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Checkpoint
● Describe three types of communication
barriers managers may encounter doing
business abroad?
● Language
● Cultural
● Non-Verbal
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Improving Organizational
Communication
● Encourage two-way communication
● Listen actively
● Facilitate upward communication
● Select communication channels carefully
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Checkpoint
● List the three strategies managers can use to
improve two-way communication?
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Checkpoint
● List the three strategies managers can use to
improve two-way communication?
● Listen Actively
● Facilitate upward communication
● Select communication carefully
CHAPTER 13
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