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Winter Summit on e-Learning – Silichi 25th January 2011 Modern Day Trends in the Development of e-Learning John Downie, Channel Account Manager EMEA SkillSoft Agenda • • • • SkillSoft Overview Future Vision Social Learning SkillSoft ‘inGenius’ SkillSoft Overview and Strategy • Market Leadership – 3,000 customers, 12M+ million end-users • Innovation – $40-50m R&D invested annually (15% of gross revenues) • Thought Leadership – best of breed speakers via videos + seminars • Quality – repeatedly recognized and awarded • Quantity – 6,000 courses and 28,000 online Books,10+ Million LMS users • Global Reach – present in 58 countries, support of Russian language • Russian Customers – Rosneft, Lukoil, MTS, Sberbank, Vimpelcom, etc • Results – proven track record for business impact and ROI • Experience – most numerous client facing experts and consultants Comprehensive Suite of Key Capabilities Services Technology Program Development Content Learning Management Systems Self-Paced e-Learning SaaS/Hosting Digital Books & Summaries Third Party LMS Integration Simulations Deep Linking Videos Social Learning Virtual Classes Learning Portals Localizations Content Authoring and Customization Tools Certifications Continuing Ed Programs Blended Learning Mobile Learning Standards Compliance Open Architecture Blended Design Technical Planning Marketing Administration Reporting Mentoring Custom Development Outsourcing Services 2010 2009 Learning Continues to Evolve 2008 2007 2006 2005 2004 2003 2002 2001 2000 1999 Earlier inGenius, SLA SkillPort 7.0, Green Biz, 1hr Biz courses, Live Learning, Learning Portlets, German & Spanish Books collections Leadership Development Channel, Books24x7 Chapters-To-Go, KnowledgeCenter Editor, Narrated Animation courses, NETg acquisition KnowledgeCenters, Business Impact Series, Challenge Series, Books24x7 On-The-Go platform, AnalystPerspectives OLSA, Legal Compliance courses, Well-BeingEssentials ExecSummaries, EngineeringPro, Express Guides, Dialogue Live, Dialogue Design Multi-Modal Search & Learn, Learning Programs, ILT module, Credentialing, Certification View, Advanced Groups, ES&H compliance courses SMARTFORCE merger, Blended Learning Toolkits, 508 Accessibility Books24x7 acquisition (ITPro, BusinessPro, OfficeEssentials), SkillBriefs, SkillSims SkillPort platform, Search & Learn, case study exercises, first localized courses, Customization Toolkit, AICC certification First generation business courses, Job Aids, Role-Plays CBT Systems (IT and Desktop Courseware) Propelling Business IQ in the Future… 2012 Year of the Stream 2011 Year of the Team 2010 Year of the User Globalization Technology Competition Customer Expectations Regulatory Requirements Demographics Economy Environment 2010: Year of the User The User Experience Web 2.0 Find What I Need Content Modularization Leadership Development 2011: Year of the Team Collaborative Learning Ad Hoc Team Fluidity Recommendations Push & Pull Mobile New Reporting Insights 2012: Year of the Stream Learning as a Stream Seamlessness with Business Infrastructure Greater Learning-TM Linkage Global Social Learning Communities Emerge The Three Immutables Instructional Design Trusted Content Reporting SkillSoft Framework: The Decade Ahead Last Decade Next Decade from formal and informal to formal, informal and social from learning basics to learning amplification from big chunks to small chunks from completions to collaborations from one-shot learning to constant adaptation from curriculum to learning environment from user as learner to user as learner and expert from what employers want to what practitioners need Source: Original SkillSoft Assessment (2010) partially derived from the work of Dr. Brigitt Jordan, PhD, From Training to Learning in the New Economy SkillSoft Framework: The Decade Ahead Last Decade Next Decade from formal and informal to formal, informal and social from learning basics to learning amplification from big chunks to small chunks from completions to collaborations from one-shot learning to constant adaptation from curriculum to learning environment from user as learner to user as learner and expert from what employers want to what practitioners need Source: Original SkillSoft Assessment (2010) partially derived from the work of Dr. Brigitt Jordan, PhD, From Training to Learning in the New Economy Preparing for the 2020 Workplace • Today, three-quarters of U.S. teenagers between the ages of 15 and 17 have a mobile phone, and 73 percent of young people between the ages of 12 and 17 use the internet. As these young, tech-savvy people arrive in the workplace, employers will need to figure out how to manage, develop and engage them.” • - Jeanne Meister Three Shifts Talent Management Ubiquity Portability The Talent Shift Development Plan Finding and Selecting Learning Activities to Meet Goals The Mobile Shift Online Search a database for urgent snippet Watch or listen to downloaded video or MP3 User Experience & Social Learning Mobile Learning Select from many modes Take a course or read a chapter on an airplane Offline Integrating Customer Content ILT Management Enrollment, Registration & Approvals Compliance Management Vision: SkillPort – Seamless Mobile Integration Assign Mobile Content through SkillPort Tracking Synchronized with SkillPort Add Content to My Plan The Social Shift “With enough brains, many, if not most, business challenges can be met … … and Enterprise 2.0 is all about using technology to bring brains together more effectively. Dr. Andrew McAfee Principal Scientist MIT Center for Digital Business Author of Enterprise 2.0 Channels of Collaboration are Good, but… Alternate to a Channel: A Platform Globally Visible Consistent Discoverable Searchable Shareable What Organizations Want from Social Learning 1. Cross-generational appeal 2. Discovery of knowledgeable colleagues 3. Shared best practices and capture of knowledge 4. Intuitive to use and easy to roll-out 5. Enhances learning programs 6. Respects privacy 7. Ownership of user-generated content 8. Safe, trusted, proven environment Security SkillSoft’s inGenius allows Amdocs to empower their employees to securely find, create and share knowledge assets and expertise with their colleagues. Trusted Authoritative Content Built on and around authoritative technology enabled learning assets that instruct and inspire. Fosters serious social learning contributions to your organization’s knowledge base. Your Organization Each organization is unique and driven by the employee’s contributions and corporate culture. Impactful social learning mirrors Amdocs’ distinctive characteristics to drive success. Helping Teams Work Together Fosters communication among teams enhancing collaboration by creating a resource of community content including notes, comments and ratings that add a unique layer of context and relevance specific to your team and Amdocs. The Social Network That’s All Business Expanding the Mentor Universe Social learning provides access to mentors and colleagues outside of an employee’s traditional boundaries. SkillSoft’s “inGenius” Approach ITPro 7,860+ titles ExecBlueprints 830+ Exclusive titles ExecSummaries 1,060+ titles OfficeEssentials 440+ titles EngineeringPro 2,240+ titles FinancePro 950+ titles BusinessPro 5,200+ titles Well-BeingEssentials 1,080+ titles GovEssentials 1,060+ titles ITIL® 16 titles AnalystPerspectives 2,560+ titles Leadership Channel 1,000+ titles V1.0 Project Scope and Overview SkillPort 2. Optional inGenius Features in B24x7 Application Books24x7 KnowledgeCenterrs APIs 1. Core Functional Technology Stack The Economic Imperative • “If only HP knew what HP knows, we would be threetimes more productive.” • Lew Platt Former CEO, Hewlett-Packard Any Questions?