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Developing Your Marketing Skills Martha Goodsell Fallow Hollow Deer Farm Candor, NY 607-659-4635 [email protected] The Marketing Process 1. Establish market goals and plan 2. Identify market opportunities 3. Select a specific target market (Who is your customer?) 4. Decide your marketing mix (4 Ps) 5. Position yourself 6. Manage the marketing effort Step 1: Market Planning Goals Where are you going to go (goal) and how are you going to get there (plan)? Mission statements are best viewed as a process of satisfying customer needs. Maximize consumer consumption Maximize consumer satisfaction Maximize consumer choice Maximize consumer’s quality of life What’s YOUR Mission? Step 2: Identify Market Opportunities The environment of the company contains threats and opportunities. The MACRO environment represents uncontrollable forces such as economics, technology, political issues and culture. The MICRO environment directly affects a business including workers, suppliers, competitors, intermediaries and customers. What threatens YOUR business? Where does YOUR opportunity lie? Growing Your Market Check a box then write your new product or new market on the line provided. Market penetration (existing product, existing market) ________________ Product development (new product, existing market) ________________ Market development (existing product, new market) _____________________ Diversification (new product, new market) ________________________________ Products: What will you sell? Live animals? Meat? Meat products? By-products? An “experience”? Other? Marketing Agricultural Products • What are you selling today? Pretend you bumped into a potential customer. You have 2 minutes to tell him/her about yourself and your product. What will you say? Your target market: What are they like? (demographics) Where are they located? What will they buy? Who are your targeted customers? Other farmers? Individuals? Industrial consumers? Resale customers? International market? Other? __________________________ TODAY’s Customers • Customers are older and interested in learning about farmers, their families and how the food was grown/raised • Spend an average of $12/purchase • Learn about you by Word of Mouth • Live within 40 miles • Willing to shop 2x per month • Have higher quality expectations • 20% of customers lost each year Targeted customers revised: • Did the descriptions match the target? If not, you may need to rethink or revise. Step 3: Finding New Markets Search for new markets by reading magazines, newspapers, journals; attending trade shows and looking at the competition. How will you find your markets? Step 4: The 4 P’s of Marketing • Product • Price • Promotion • Placement Market Mix– The PRODUCT Quality: ________________________________ Features: ______________________________ Options: _______________________________ Sizes: _________________________________ Labeling Packaging Warranties Customer service Packaging How long will my product be stored? Under what conditions? Freezer paper? Trays and film? Cryovac? Labeling • The following information must be on the label for those products sold in New York: – – – – – – – – Product name Inspection legend and establishment number Net weight statement (includes price and DATE) Address line Handling statement (ex. Keep Frozen) Ingredient statement Nutrition facts Country of Origin SAFE HANDLING INSTRUCTIONS Product Claims • Can’t Use: – Antibiotic Free; Chemical Free; Hormone Free • Can Use but Must Verify: – Free Ranging, Grass Fed, Humanely Raised, Naturally Raised • Must Certify: – Organic • For Finished Product Can Use: – Natural, No Animal By-Products, No Additives Layout your label here: Market Mix– PRICE Cost based Buyer based Competition based Why? Terms? Market Mix– PROMOTION Advertising: ________________________ List one place you will pay to have your product advertised. Publicity: __________________________ List one local newspaper who can help with free publicity. Promotions: _______________________ List one event where your product can be promoted. Sales: ____________________________ List one company (or farm) that may be able to help you with sales. Market Mix– PLACEMENT Location: _______________________________ Coverage: ______________________________ Retail, wholesale: ________________________ Channels: ______________________________ Inventory plan: __________________________ Transportation plan: ______________________ Wholesale Marketing Channels Packers? Wholesalers? Retailers? Brokers? Distributors? Market channels for Selling Live Animals Auctions Livestock dealers, brokers, cooperatives Live animal markets On-farm slaughter Freezer Trade (halves, quarters in advance of slaughter) CSAs (per advanced agreement) Contract Raising (per agreement) Legal obligations if selling live animals Unique ID (tag your animals) Premise ID may be needed Domestic Animal Health Permit (for trailering) Health records and birth certificates Other? Retail Market Channels Mail order (catalog or web based) Store front on farm (back porch, farmstand) off farm (farmer’s market) Door to door Hotels, Restaurants, Institutions CSA or other ownership-type option What you must know if you are retailing meat: Know the cuts, know where they come from and know how to cook them Know your dressing percentages (grade) Know your yields Know how to set your price Merchandising ARE YOU CUSTOMER FRIENDLY? Displays- colorful, bountiful, changed often, highlight specials Highest Quality- if it’s not don’t bother with it Packaging- promote and protect product Hospitable and Comforting- chairs, coffee Sensual- see, hear, smell, taste, touch Staffing- available, friendly, reliable, trustworthy Wherever you sell Friendliness Cleanliness Service Value Step 5: Positioning yourself. Who is your competition? Identify your competition’s product: Identify and differentiate your product – Attributes – Benefits – Usage – Users Should you position yourself next to or away from this competitor? Step 6: Managing the Mktg. Effort • Implement your plan, then ask… • What’s the competition doing now? • How did your plan measure up? Market Positioning • What’s yours? Leader Challenger Follower Nicher • How can you keep yourself in that position? My Marketing is… Targeted Guerilla-like Tactical Capturing Penetrating Educational Builds Trust Offers Values Experiential Reminders to myself…