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Goal Alignment Company Metric Increase revenues Business Unit Improve RPV Optimization Goals Increase AOV Experiment Goals Average Quantity Goal Breakdown Revenue: $2.0m Revenue Per Visitor: $1.00 Average Order Value: $50.00 Average quantity: 2.00 Average per unit price: $25.00 Visitors: 2.0m Conversion Rate: 2.00% Add to Cart User acquisition: 1.5m Cart Checkout Rate User retention 33% Goals Strategies Tactics Goal Mapping Add to Cart Emphasize the Primary Call to Action Minimize Distractions Wording / messaging Establish a visual hierarchy Communicate Unique Selling Points Design Intuitive Navigation Market Products Effectively Build a Sense of Urgency Select/target the right USP’s Use a clear, consistent layout Test ideal product visuals Show quantity left Location / size Remove noncritical content Refine the messaging Structure, naming, and order of sections Use the right review systems Push temporary offers Design / color / iconography Limit number of choices Communicate visually Use iconography Find ideal description text / length Promote buying before set times Goals Strategies Tactics Goal Mapping Cart Checkout Rate Simplifying decision making Seamless session continuation across visits Funnel path optimization Addressing questions / concerns Abandon basket e-mails Tailor user experience by selected funnel path (search v. browse v. deals) Reduce pressure of the decision Push last item viewed / redirect to conversion step Reduce number of steps in finding and comparing products Simplify consultation Push the same product types Redirect users to higher ROI funnel paths Reducing steps in checkout Personalization Seasonality Skipping upsells Targeted offers / content displayed Product selection by season Reduce questions / steps Messaging + Unique Selling Points adjusted by user segment Tailor to varying user intent (purchase versus research) Pre-fill data Marketing + Imagery per audience Optimize landing pages per season Goal Breakdown for other industries Digital Commerce + Physical Retail Profit Revenue Profit Margin Revenue Per Customer Online Revenue Attribution Average Order Value Conversion Rate Advertising Customers Offline Revenue Attribution Assisted Value Foot Traffic Conversion Rate Basket Size Web In-Store Assisted Value App CAC Fixed Costs Variable Costs Tax Transactional Costs Shipping & Handling Cost of Goods Sold Product Mix Internet / Telecom EBITDA Revenue EBITDA % Revenue Per Visitor Average Order Value Per Contract Contribution Net Promoter Score: Order success, customer feedback Conversion Rate Upsells: + Attribution LTV Product Availability Visitors - Affiliate Commissions Customer Type User Acquisition Landing Page Optimization Fixed Costs Retention Variable Costs User Acquisition Cost of Goods Sold Marketing Mix of sales Travel & Hospitality Revenue # of Bookings Customers Conversion Rate Booking Size # of nights Avg. price per night Upsells Travel & Hospitality (Dutch) Goals Winst Tactics Out of scope Marge Product Mix Omzet Revenue Per Visitor Visitors Average Order Value Conversie Number of Steps Pre-fill data Ease of Use Completion Rate User Flow Calls to Action Personalizatie Formaat Kleur Text Upsell Unique Selling Points Location Timing Urgency Acquisition Cross-selling Distractions Retention E-mail Signup Follow-up mails Financial Services Revenue Revenue Per Users Stock Trading Commission Rate Active Users Online Banking Pensions Deal Size Interest Rate Fund Size Average Order Value Transaction Fee Visitors # of Transactions User Acqusition Customers Customer Conversion Rate Average # of Steps to Conversion Retention Average Completion Rate / Step Feature Adoption Active Users Retention Feature Adoption Habitual Subscription Models SaaS EBITDA Revenue EBITDA % Customer Lifetime Value Monthly Recurring Revenue Deal size Customers Customer Lifetime Net expansion Customer Acquisition Qualified Leads Lead Generation Fixed Costs Subscription Rate Lead Qualification Retention Churn Expansion Variable Costs User Acquisition Cost of Goods Sold Marketing Mix of sales Television & Media Key targets Additional focus areas Future discussion areas Revenue / Visitor Average Order Value Premium Subscription Revenue Product Conversion Rate Conversion Rate Normal Subscription Users Product Conversion Rate Product Attractiveness Users Product Usability Supply Stability Complexity of buying Price Competition # of steps Clarity of the purchase process Completion rate per step Number of buying options Increase payment options Dating Website Revenue Integration with 300 retail outlets SoulMates.com Revenue Conversion Rate Average Order Value Intuitive navigation Category pages Product filters Pricing Sustainable churn ratio Completion Rate per Step Quality Content Increase repeat purchases Marketing Web User Experience Distractions Clear Calls to Action Prodauct differentiation Design # of steps Reduce checkout funnel length Visitors Multi-channel selling Page speed Direct online customers to retail outlets Advertising-Based Common advertising models CPC Paid per advertising click CPM Paid per ad view Affiliate Paid per ad clicked Paid per offsite conversion CPC CPC (pageviews) CPC (ads) Ad Views Ad CTR Ad CPC Ad Page Views Ad Page CTR CPC CPM CPM Ads served Percentage viewable CPM CTR Off-site conversion Audience valuation Affiliates CPM Ads CTR Value Off-site conversion News & Media Revenue Revenue Per Visitor Display Advertising (DFP) CPM Viewable Ads Ads served per page Sponsorships % viewable CPM CTR Off-site conversion Visitors Video Ads: Brightcove Money vertical: Top 10 products on Amazon Skim-links Audience valuation Affiliates Users Outbrain User acquisition: 60% mobile Landing Page Optimization Social shareability Engagement Retention Article readership App downloads Hybrid: Ads + Subscriptions Revenue Advertising Revenue (Viewable Ads) Ad Revenue Per Visitor Visitors User acquisition User retention Subscription Revenue Ads served per page Customer Lifetime Value % viewable CPM CTR Off-site conversion Monthly Recurring Revenue Audience valuation Initial Deal Size Net Expansion Customers Customer Lifetime Churn Conversion Rate Avg. # of Steps Completion Rate Visitors User Acquisition User Retention Lead Generation B2B / Lead Gen Contract EBITA Revenue Lead Quality Customer segments Sign-up Rate Segment profitability Lead-gen Conversion Rate Lead-gen Sessions Direct Margin Total sessions Lead-gen CTR # of Steps Completion % per Step Organic Search CTA Effectiveness Complexity of CTA Amount of Distractions