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Chapter 5 Outline 5.1 5.2 5.3 5.4 5.5 5.6 5.7 5.8 5.9 5.10 5.11 Introduction Credit-Card Transactions E-Wallets Alternate Consumer Payment Options Digital Currency Peer-To-Peer Payments Smart Cards Micropayments Business-to-Business (B2B) Transactions E-Billing Online Banking Online Monetary Transactions Risanuri Hidayat, Ir., M.Sc. 5.1 Introduction The electronic transfer of funds is key to conducting e-business successfully Discussion includes: How individuals and organizations perform monetary transactions on the Internet Payments by credit card, cash, and check; payments to businesses; peer-to-peer payments; banking and bill paying Companies who are developing online payment technology 5.2 Credit-Card Transactions Customers fear credit-card fraud Credit cards have been developed to accommodate online and offline payments The Prodigy Internet Mastercard guarantees online fraud protection To accept credit-card payments, a merchant must have a merchant account with a bank Specialized Internet merchant accounts have been established to handle online credit-card transactions Transactions are processed by banks or third-party services 5.2 Credit-Card Transactions Companies enable merchants to accept credit-card payments online. These companies have established business relationships with financial institutions that will accept online credit-card payments for merchant clients. CyberCash and iCat Trintech 5.2 CyberCash Feature Enables businesses through Internet CashRegister to receive payments Makes it possible for merchants to receive credit-card numbers, offer the numbers to the appropriate financial institution for validation and accept credit-card payments in a secure environment over the Web Establishes direct connection between its servers and the Web sites of its e-business customers Customer enters credit-card and shipping information Information sent to CyberCash for validation, once validation is received, purchase can be completed and 5.2 CyberCash Feature CyberCash Instabuy allows customers to store their purchasing information in an Instabuy e-wallet An e-wallet electronically stores purchasing information Using redundant servers, or identical servers for back up if one server fails, CyberCash is able to minimize downtime CashRegister keeps track of transactions All financial information transmitted via the Internet is encrypted and digitally signed 5.3 E-Wallets E-wallets Keep track of your billing and shipping information so that it can be entered with one click at participating merchants’ sites Store e-checks, e-cash and credit-card information Credit-card companies offer a variety of ewallets Visa e-wallets MBNA e-wallet allows one-click shopping at member sites Entrypoint.com offers a personalized 5.4 Alternate Consumer Payment Options Checks or money orders through the mail Cash on delivery (COD) Debit cards offer an alternative for card-holders to access their accounts funds are instantly deducted from checking account Can withdraw cash from Automatic Teller Machines (ATMs) Checking-account numbers 5.5 Digital Currency Digital cash Stored electronically, used to make online electronic payments Digital cash accounts are similar to traditional bank accounts Digital cash used with other payment technologies (digital wallets) Alleviates some security fears online creditcard transactions Digital cash allows those with no credit cards to shop online 5.5 Digital Currency Gift cash, often sold as points, can be redeemed at leading shopping sites An effective way of giving those without credit cards, the ability to make purchases on the Web Flooz Points-based rewards Points are acquired for completing specified tasks including visiting Web sites, registering or buying products 5.6 Peer-To-Peer Payments Peer-to-peer transactions Allow online monetary transfers between consumers eCash allows the transfer of digital cash via e-mail between two people who have accounts at eCashenabled banks PayPal offers X payments Allows user to send money to anyone with an e-mail address Can be used to enable credit-card payment for auction items in real time (the transaction begins processing immediately after it is initiated), reducing the risk of 5.7 Smart Cards Smart card Card with computer chip embedded on its face, holds more information than ordinary credit card with magnetic strip Contact smart cards To read information on smart cards and update information, contact smart cards need to be placed in a smart card reader Contactless smart cards Have both a coiled antenna and a computer chip inside, enabling the cards to transmit information 5.8 Micropayments Merchants pay fee for each credit-card transaction Micropayments Payments that generally do not exceed $10, allows companies offering nominally priced products to profit To offer micropayments, some companies form strategic partnerships with utility companies eCharge enables companies to offer this 5.8 Millicent Feature Millicent is a micropayment technology provider Companies using Millicent payment technology allow customers to make micropayments using credit or debit cards, prepaid purchasing cards or by adding purchases to a monthly Internet Service Provider bill or phone bill Millicent handles all payment processing needed for the operation of an e-business, 5.9 Business-to-Business (B2B) Transactions Business-to-business (B2B) transactions Fastest growing sector of e-commerce payments Payments are often larger than B2C transactions and involve complex business accounting systems PaymentechTM Payment solution provider for Internet point-ofsale transactions Brick-and-mortar and electronic merchants choose from transaction-processing options including debit cards, credit cards, checks and EBT authorization and settlement 5.9 Business-to-Business (B2B) Transactions eCredit provides real-time, credit-transaction capabilities of B2B size Clareon facilitates B2B transactions by providing digital payment and settlement services Payment is digitally signed, secured and authenticated via digital payment authentication (DPA) Compatible with all enterprise resource planning (ERP) systems and can adapt electronic records for companies, banks and each member of a given 5.9 Business-to-Business (B2B) Transactions Electronic consolidation and reconciliation of the business transaction process Companies can keep track of a transaction from order-to-cash settlement while reducing administrative costs, errors, waste and complexity in the supply chain eTime Capital Order-fulfillment providers Companies attempting to bring supply chain expertise and logistical services to Internet businesses 5.9 TradeCard Feature Provides a global B2B e-commerce infrastructure Cross-border data management and payment Buyer creates pre-formatted electronic purchase order and presents document to seller Purchase order data stored electronically in TradeCard database, and electronic invoices and packing slips are produced from data 5.9 TradeCard Feature TradeCard awaits delivery confirmation from a third-party logistics services provider (3PL) Industry terminology for a shipping company When confirmation is received and compliance met, TradeCard completes the financial transaction by sending request for payment to the buyer’s financial institution TradeCard enables large-scale and large-dollar commerce without credit-card payment through direct interaction with existing 5.10 E-Billing Electronic Bill Presentment and Payment (EBPP) Offers ability to present a company’s bill on multiple platforms online and actual payment processes Payments are generally electronic transfers from consumer checking accounts, conducted through the ACH (Automated Clearing House) Current method for processing electronic monetary transfers Paytrust Users send bills directly to Paytrust which scans them and places them online 5.10 E-Billing Services to enable EBPP on a company’s site Derivion Provides billers with electronic capabilities in conjunction with Paytrust’s service Offers billing companies the technology and expertise needed to transfer from paper to electronic billing through iNetBillerSM Encirq Partners with banks that issue credit cards, presenting the consumer with an illuminated statement (interactive statement, placing special offers from retail merchants to correspond with the itemized charges on a credit-card 5.10 CheckFree Feature CheckFree is a consolidation service that can service any biller and present consumers with all their bills in one interactive online environment If the company or person you wish to pay does not offer electronic billing, you can still set up payment to them from any bank account using the pay everyone service For billers, the e-billing option adds convenience and lower costs All payments and outstanding bills can be 5.11 Online Banking Internet-only banks Offer convenience and lower rates to their customers Establishing a physical presence The hybrid bank model Going online has become important for the survival and growth of small local banks Smaller banks will usually partner with thirdparty service providers to make the transition to the Internet Glass-Steagle Act 5.11 Online Banking Claritybank.com Internet-only bank that specializes in loans to new-economy firms Offers a customized portal service and a B2B center OneCore.com Targets small businesses Offers packages to businesses at different stages of growth Offers financial-overview services 5.11 Wells Fargo Feature Wells Fargo provides of online banking services Services are broken into three main sectors; personal finance, small business and commercial banking Offers customers personal banking, free bill-paying and checking-account comparisons Planning to use its portal site as a financial aggregator 5.11 NetBank Feature Netbank is the largest bank operating solely on the Internet Customers benefits Can open checking, savings and credit accounts Can plan for retirement using IRAs and other investment accounts, conduct online trading, and obtain mortgage, car and business loans over the Web Receive a line of credit, free online bill payment and presentment, ATM card and Visa credit card