Download Organizational Conflict

Organizational Conflict
• A process that
occurs when a person
or group believes
that others have or
will take action that
is at odds with their
own goals and
interests.
Organizational Sources of
Conflict
Differences in
Power, Status,
Culture
Group
Identification
Conflict
Competition over
Scarce Resources
Ambiguity over
Jurisdiction
Interpersonal Causes of
Conflict
Faulty
Attribution
Faulty
Communication
Conflict
Competitive
Reward
Systems
Personal
Characteristics
Costs & Benefits of Conflict
• Costs of Conflict
• Negative emotions
and stress
• Stereotyping
• Faulty decision
making
• Benefits of Conflict
• Discussion of
problems
• Basis for change
• Increase in
motivation and
loyalty
Managing Conflict
• Bargaining & Negotiation -- the process
in which the parties in dispute make
offers and counter offers
• Mediation and Arbitration -- third party
intervention
• Superordinate Goals -- commonality is
seen in goals and the solution is greater
than either parties’ initial goal
Aspects of Bargaining
• Framing the issue
– Task orientation
– Emotional orientation
– Cooperative orientation
• Orientation strategy
– Win -- lose
– Win -- win
Aspects of Mediation
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Enlarging the pie
Logrolling
Cost cutting
Bridging
Stress
• A pattern of behavioral, emotional, and
physiological reactions that occur in
response to demanding events (stressors)
The Process of Stress
Physiological
symptoms
Organizational
Factors
Experienced
Stress
Individual
Factors
Psychological
Symptoms
Behavioral
Symptoms
Stress Factors
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Organizational
Demanding Jobs
Competing demands
Role ambiguity
Job responsibility
Isolation
Unpleasant working
conditions
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Individual
Stressful life events
Daily stress
Personality
Perception
Consequences of Stress
• Physiological Symptoms
– Headaches, High blood pressure, Heart
disease
• Psychological Symptoms
– Anxiety, Depression, Burnout, Callousness
• Behavioral Symptoms
– Productivity loss
– Withdrawal
Managing Stress
• Personal approaches
– Lifestyle, Physiological, Cognitive
• Organizational approaches
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Job redesign
Social support
Family friendly policies
Wellness and EAP Programs
Backwards and Forwards.
• Summing up. Today we looked at two side of
conflict: the harmful and the beneficial; causes
and ways to manage conflict, how stress can
arise from conflict, organizational and
individual factors in stress, and its resolution.
• Looking ahead:. What pushes organizations to
change, what are the sources of resistance?
Next time.