Download 681 Center St. NE * Salem, OR 97301 Phone: (503) 588

681 Center St. NE * Salem, OR 97301
Phone: (503) 588-5828 * Fax: (503) 588-5852
www.northwesthumanservices.org
JOB DESCRIPTION
CLASSIFICATION:
Exempt
POSITION TITLE:
Quality Improvement Associate
PROGRAM NAME/
LOCATION:
Administration
681 Center St NE
EMPLOYMENT STATUS:
Full Time
SUPERVISOR:
Quality Improvement Director
FUNCTION:
Full time professional-level associate who, under the direction of the Quality
Improvement Director, will support agency's Quality Improvement efforts by
scheduling and facilitating meetings, preparing and disseminating materials and
assisting in day-to-day operation of all Quality Improvement projects as needed.
GENERAL DUTIES:
1
2
3
4
Consistently performs specific assigned daily and general duties; meets deadlines.
Regularly attends and participates in assigned meetings.
Meets established attendance criteria and starts work promptly.
Knows and consistently implements the organization's mission and all approved
policies, protocols and procedures.
5
Regularly supports compliance and accreditation efforts as assigned including, but not
limited to OSHA, HRSA, Joint Commission and HIPAA and Behavioral Healthcare
Network.
6
Respects and acknowledges the organizations commitment to cultural diversity, which
is expressed through behavior, language and actions.
7
Consistently demonstrates good use of time and resources.
Revised 5/28/15
Quality Improvement Associate
Page 1 of 3
8
Consistently interacts with clients and staff in a manner that reflects favorably on the
organization and promotes teamwork.
9
Keeps all Expirable documents up to date with HR as applicable (i.e., driver license and
auto insurance, CPR card, immunizations, personnel update, annual safety quiz, etc.)
10
Other duties as assigned.
SPECIFIC DUTIES: (The first five are Core Competencies)
1
In collaboration with the Quality Improvement Director, designs,
coordinates and conducts audits and reviews, compiling data from surveys,
records and information systems to track performance against Joint Commission,
grant, contract and other internal and external standards. This may also involve
presentations, oversight of plans of action and follow-up measurements.
2
Collaborates with the Quality Improvement Director to develop and
implement quality improvement plans for the Agency. Participates in
committee and team meetings to identify and address quality improvement
opportunities and projects, in any required role from initiating, organizing and
leading to supporting with minutes, agenda and relevant information.
3
Maintains Agency policy and procedure manuals. Identifies areas requiring
updating as well as overseeing the regular review process.
4
Collaborates with the Quality Improvement Director to coordinate all
Agency ergonomic assessment activities.
5
Participates in the incident reporting process including receipt and routing of
reports, tracking of incidents, analysis of trends, root cause analyses, and
guiding staff through the reporting and analysis processes.
6
Manages, organizes and updates relevant data using database applications.
Provides timely reports of applicable trends.
7
Provides analytical support to qualityp improvement teams.
8
Communicates both internally and externally in a manner that enhances smooth
organizational operations and effective service to staff, clients, and patients.
9
Promotes and participates in a positive team environment.
10
Performs other duties as assigned.
QUALIFICATIONS:
1
A Bachelor’s degree in business, Medical Data Management, health sciences, biostatistics,
or related field, or equivalent experience.
2
At least two years’ experience with performance improvement and/or quality assurance
auditing techniques, Lean/ Six Sigma, including project design and surveys, is required.
3
Above average analytical and organizational skills.
Revised 5/28/15
Quality Improvement Associate
Page 2 of 3
4
Must be independent self-starter, who has worked in a fast-paced office and who is
able to juggle multiple priorities while meeting deadlines and maintaining high quality,
accurate work.
5
Experience with QA system audit processes / QI metrics, project management, and
implementation of workflow redesign efforts.
6
Strong practical experience and demonstrated proficiency in Microsoft Office Suite
applications (Word, Excel, Power Point, Outlook, Access) and in using web browsers
and e-mail.
7
Ability to define and lead projects from initiation through completion, including
eliciting cooperation and participation of others who may be peers or superiors.
8
Ability to learn quickly.
9
Excellent interpersonal and communication skills (written and oral).
10
A high degree of professionalism and initiative with ability to evaluate situations
accurately and take effective action.
11
Ability to collaborate, work in a team environment, plan and work in a group
12
Ability to consistently exercise discretion and independent judgment.
13
Experience in a Joint Commission accredited organization a plus.
14
Clinical background and experience in Safety Management a plus. Must have at least basic
OSHA Safety Committee training and SAIF ergonomics training. Expected to participate
in at least 5 hours of safety - related training every two years. (Maintenance of CERT
certification is one satisfactory, but not mandatory, means of demonstrating safety training).
PHYSICAL ACTIVITIES AND REQUIREMENTS OF POSITION:
1
The physical activity of this position may include: sitting, stooping, kneeling,
crouching, reaching, standing, walking, picking, pinching, typing, and lifting.
2
The worker is subject to inside environmental conditions.
3
Light work, exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of
force frequently and/or a negligible amount of force constantly to move objects.
HAZARDS OF POSITION:
1
The worker is exposed to infectious diseases.
2
The worker is exposed to unpredictable behavior.
3
TB testing - Low risk
4
Hepatitis B testing - Low risk
Revised 5/28/15
Quality Improvement Associate
Page 3 of 3