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JOB SPECIFICATION JOB TITLE: DIVISION: GRADE: DURATION: LOCATION: Business Analyst BBC Technology 7D Continuing London Job Purpose BBC Technology Delivery is responsible for the delivery of a wide range of projects across the whole of the BBC. We oversee the management of projects which include: Initial feasibility, solution design, and business justification; Advise on the implementation of strategy and identification of technical options within business areas; The delivery and rollout of hardware and software systems across the BBC. We work closely with a variety of stakeholders and suppliers – both internal and external - to ensure that the BBC’s investment benefits are realised through the delivery of a variety of projects and programmes. Role This role is a Business Analyst (BA) with a focus on the project areas of definition, shaping and implementation. The size and scope of projects will vary over time. This role is one of a team of business analysts who are allocated to projects on a weekly or monthly basis, as required. The successful applicant should be able to gather and articulate requirements and put together small business cases to facilitate decisions that are in the BBC’s best interest. They should ideally also be able to manage and deliver small projects successfully. The successful applicant will be based in Broadcast Centre, London W12, and be expected to travel and work both within London and to the BBC’s other centres (e.g. Salford) depending on the nature of projects being worked on. Key Responsibilities for a BA within a typical Project Lifecycle Responsibilities are varied depending on the nature of assignments. They may start at the ‘definition and shaping’ stage of the project lifecycle and extend through to business ‘handover’, as shown below. The following areas are likely to be covered over time: Overall Most BA work takes place during the initial phases of a project, in particular the definition and shaping phases. However the BA should ‘own’ the requirements throughout the project life cycle working with stakeholders and a PM to identify any changes to requirements and the implementation of a test plan. Definition and Shaping stage Liaison with customers and stakeholders in various divisions Identification, shaping & scoping of all appropriate analysis activities on a project, identifying technical options aligned to the BBC’s strategic ambition along with any detailed output documentation required. Contribute to preparation of business cases and investment proposals BBC Technology Distribution and Archive Business Analyst JD Planning stage Planning and management of own activities and agreement of approach to analysis with the relevant Sponsor or Project Delivery Manager Drive and challenge business units on their assumptions of how they will successfully execute their plans Collaborate with developers and subject matter experts to establish the technical vision and analyse trade-offs between usability and performance needs. Pro-actively communicate and collaborate with external and internal customers to analyze information needs and functional requirements and deliver the following artefacts as needed: Functional requirements (Business Requirements Document), Use Cases, GUI, Screen and Interface designs. Pro-actively drive the definition of change, taking ownership / accountability for ensuring that end to end scope and impacts of change are understood by all affected parties. Implementation stage Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis. Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying business needs. Work independently with users to define concepts. Develop requirements specifications according to standard templates, using natural language. Serve as the conduit between the customer community (internal and external customers) and the software development team through which requirements flow. Custodian of customer requirements and customer proxy on delivery team. Handover stage Help the Project/Delivery Manager to ensure project completion criteria are agreed and met with the affected business areas, document and escalate any quality trade-offs. Work with training and change management teams to ensure effective handover of project deliverables to business users. Required Skills and Experience The successful applicant should demonstrate: Skills Excellent verbal and written communication skills and the ability to interact professionally with a diverse group including executives, managers, and subject matter experts Successfully engage in multiple initiatives simultaneously Strong decision-making ability and ability to identify practical trade off options Can identify goals and objectives Proven negotiation and conflict management skills with the ability to resolve issues at all levels of management Excellent inter-personal skills and experience of relationship management Demonstrable skills in presenting information effectively Able to produce high quality, effective and thorough documentation Experience Substantial experience gained in a technology environment (ideally gained in the media sector or broadcast environment) Worked on the full project lifecycle of 3+ projects BBC Technology Distribution and Archive Business Analyst JD Competencies The following competencies (behaviours and characteristics) have been identified as key to success in the job. Successful candidates are expected to demonstrate these competencies. Planning & Organising Able to juggle priorities and can concentrate on several areas of work at one time. Is able to think ahead in order to establish an efficient and appropriate course of action for self and others. Prioritises and plans project / programmes taking into account the degree of uncertainty, resource availability and inter project dependencies to ensure delivering within the time, cost and quality constraints. Leadership Demonstrates the ability to make things happen and is focused on the project / programme delivery. Builds a climate of trust with project or programme teams and all other stakeholders. Ensures inter-project issues, conflicts and dependencies are fully identified and appropriately resolved, escalating where required Collaborative working & Managing Relationships Experience of developing successful working relationships with a wide range of individuals and organisations, including contact at a senior / executive level. Recognises the importance of sharing and disseminating information and contacts. Takes care and time to maintain and develop existing relationships. Is aware of, and shows understanding and respect for, other people’s needs and actions. Values individual differences. Actively provides opportunities for others to participate in group situations. Has an ability to establish rapport quickly and effectively with new clients/ people. Resilience High levels of self-motivation, with the ability to work on own initiative. Demonstrates an approach to work that is characterised by commitment, motivation and enthusiasm. Maintains personal effectiveness by managing own emotions in the face of pressure, set backs or when dealing with provocative situations. Flexibility and adaptability A willingness to be flexible in meeting the challenge of working across a diverse range of delivery teams. To manage uncertainty and adapt the programme, portfolio or project where required. Communication The ability to get messages clearly understood by adopting a range of styles, tools and techniques appropriate to the audience and the nature of the information. Makes communication timely and regular. Checks for understanding. Listens, encourages discussion and two-way communication. Influencing, Persuading and Negotiating skills Proven negotiation skills. Ability to present sound and well-reasoned arguments to convince others. Demonstrates the ability to draw from a range of influencing strategies to persuade people to achieve agreement or behavioural change. Listens to other points of view to gain understanding. Strategic Thinking Demonstrates a good understanding of the strategic vision of the BBC and can correlate why the project / programme is required with the BBC strategic direction. Keeps up-to-date with developments in the outside world and considers challenges in the wider context. BBC Technology Distribution and Archive Business Analyst JD