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This work by the National Information Security and Geospatial Technologies Consortium (NISGTC), and except where
otherwise noted, is licensed under the Creative Commons Attribution 3.0 Unported License.
Authoring Organization:
Written by:
Bellevue College
Debi Griggs
Copyright: © National Information Security, Geospatial Technologies Consortium (NISGTC)
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ISIT105AB - Syllabus
Course Title: Problem Solving for the IT Professional:
Course Number (If applicable): ISIT105AB
Problem Solving, the Decision Process, and Scientific
Techniques
COURSE DESCRIPTION:
This course is the second of a series of three courses that presents a wide variety of strategies to build a person's problem
solving skills towards situations in IT. Students research the value of problem solving/decision making skills in the
workplace, apply problem solving techniques.
Note: There is a “Final Project” to assess student learning across the three courses (ISIT105AA, ISIT105AB, ISIT105AC)
occurs at the end of the series of courses which makes up Lesson 4 in ISIT105AC.
PREREQUISITES: Pre-college English with a C- or better, and Pre-college Math with a C- or better AND ISIT105AA
REQUIRED MATERIALS: Microsoft Office Excel 2010 or greater (or equivalent software)
ADDITIONAL RESOURCES (if applicable): Internet access, blog account.
LEARNING OUTCOMES/COMPETENCIES:
1.
Given a problem orally, in written format and through observation, be able to concisely state the problem.
2.
Identify possible causes of a problem and be able to evaluate the probability of each.
3.
Plan a course of action to arrive at a solution.
4.
Given a problem and having arrived at a solution, analyze the process.
5. Apply problem solving strategies to solve a technical problem in an area unfamiliar to the student.
This work by the National Information Security and Geospatial Technologies Consortium (NISGTC), and except where otherwise noted, is licensed
under the Creative Commons Attribution 3.0 Unported License.
Authoring Organization: Bellevue College
Written by: Debi Griggs
Copyright: © National Information Security, Geospatial Technologies Consortium (NISGTC)
COURSE ASSESSMENT:
Grading Scale
Assignments
Points
Lesson 1 Assignments
40
Lesson 2 Assignments
75
Lesson 3 Assignments
90
Total
205
Total Points
Percentage
Grade
506 - 550
92%
A
440 - 505
80%
B
385 - 439
70%
C
330 - 384
60%
D
Below 330
Below 60%
F
SCHEDULE:
Lessons
1. Introduction to Problem Solving and Decision Making
Week 1
2. Temperament, Personality and Culture
Week 2
3. Teams and Groups
Week 3
This work by the National Information Security and Geospatial Technologies Consortium (NISGTC), and except where otherwise noted, is licensed
under the Creative Commons Attribution 3.0 Unported License.
Authoring Organization: Bellevue College
Written by: Debi Griggs
Copyright: © National Information Security, Geospatial Technologies Consortium (NISGTC)
COURSE MODULES & ASSIGNMENTS:
Note: There is a “Final Project” to assess student learning across the three courses (ISIT105AA, ISIT105AB, ISIT105AC)
occurs at the end of the series of courses which makes up Lesson 4 in ISIT105AC.
Module/
Module/Lesson Title &
Lesson
description (if
Learning Outcomes
Assignments
applicable)
1
Problem Solving in the
Decision Process
1. Describe the difference between a
programmed decision and an
unprogrammed decision.
2. Describe decision making styles and
approaches.
3. Explain each step in the decision making
Assignment 1:
Part 1: Errors in Odds (5
points)
Part 2: Errors in Value (5
points)
Assignment 2:
process.
Part 1: Errors in programmed
4. Evaluate how personal biases reduce
decisions (5 points)
decision effectiveness.
Part 2: Errors in
5. Explain how individual decision making
can benefit from having a process.
unprogrammed decisions (5
points)
Assignment 3: Personal Decision
Process (10 points)
Assignment 4: Updates after
Module 04 Readings (10
points
2
Scientific Techniques in
Problem Solving (Part
1)
1. Write a problem statement.
2. Utilize tools to conduct a root cause
analysis of a problem.
3. Explain how backwards analysis and
Assignment 1: Problem Statement
(15 points)
Assignment 2: Fishbone Diagram
(not a blog) (15 points)
categorization contributes to problem
Assignment 3: Brain Fitness
solving.
Games: Problem Solving (15
This work by the National Information Security and Geospatial Technologies Consortium (NISGTC), and except where otherwise noted, is licensed
under the Creative Commons Attribution 3.0 Unported License.
Authoring Organization: Bellevue College
Written by: Debi Griggs
Copyright: © National Information Security, Geospatial Technologies Consortium (NISGTC)
4. Describe how challenging assumptions
can reduce bias in decision making.
5. Illustrate how the evaluation process can
influence the outcome of a decision.
6. Define root cause analysis, backwards
points)
Assignment 4: Challenging
Assumptions (15 points)
Assignment 5: Evaluation (15
points)
planning, categorization, challenging
assumptions, and evaluation.
3
Scientific Techniques in
Problem Solving (Part
2)
1. Illustrate the differences between inductive
and deductive reasoning.
2. Utilize think aloud problem solving
strategies in problem solving.
3. Diagram a problem using a network
analysis technique.
4. Create a Plus Minus Interesting table and
apply it to a real problem.
5. Perform a task analysis on an expert
subject and document the observations.
Assignment 1: Sweat the Small
Stuff (15 points)
Assignment 2: Inductive/ Deductive
Reasoning (15 points)
Assignment 3: TAPPS (15 points)
Assignment 4: Network Diagram
(15 points)
Assignment 5: Plus, Minus,
Interesting (15 points)
Assignment 6: Task Analysis (15
points)
This work by the National Information Security and Geospatial Technologies Consortium (NISGTC), and except where otherwise noted, is licensed
under the Creative Commons Attribution 3.0 Unported License.
Authoring Organization: Bellevue College
Written by: Debi Griggs
Copyright: © National Information Security, Geospatial Technologies Consortium (NISGTC)