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Effective Communication Skills
Prepared by:
Ms. Aisha Al-Awadi
Sen. Supervisor
Mubarak Ed. Area
Process of Communication
• Communication is the process of sending and
receiving information among people.
Feedback
Sender
Medium
Receiver
Task
• What is the purpose of feedback?
• What are the types of communication
skills?
Definition of Effective Communication
• Effective communication is accurately
transmitting the symbolic concepts in
your brain to the brain of another
person or persons.
• Communication is not effective if you
only transmit your ideas. In order to
have effective communication, the
other person(s) must receive and
interpret them as you intended.
Communication Skills
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Communication Skill :1 – Thinking
Communication Skill :2 – Listening
Communication Skill :3 – Speaking
Communication Skill : 4 – Nonverbal
1-Thinking
• It may not be recognized as being a
communication skill.
• Having a clear idea of symbolic internal
reality ( definition of communication)
you want to convey to another person
or group of people is the beginning of
effective communication.
2 -Listening
• Effective listening allows you to enter
the reality of the other persons and
understand what their internal symbolic
reality is.
•
You can’t truly communicate with
someone else if you don’t understand
their internal reality.
3 –Speaking
• The third skill that leads to effective
communication is your selection of words
and the voice tones that you use when you
speak them.
•
While this may be the part that most
people concentrate on, research has revealed
that nonverbal communication has more
impact than the actual words that you use.
4-Nonverbal Communication
Nonverbal communication is the
communication skill that usually receives little
thought because it happens automatically .
We are able to communicate quite effectively
using only nonverbal communication.
( give examples)
The nonverbal portion of the communication can
actually change the meaning of the words that
we say. ( give examples)
4 – Nonverbal Communication
Nonverbal communication is the
communication skill that usually receives little
thought because it happens automatically.
The 7Cs of Communication
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•
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Clear
Concise
Concrete
Correct
Coherent
Complete
Courteous
Clear
• To be clear about your goal or message.
• To know the purpose in communicating with
this person.
• Try to minimize the number of ideas in each
sentence.
• Make sure it’s easy for your reader to
understand your meaning. People shouldn’t
read between the lines.
Concise
• Stick to the point and keep it brief.
• Are there any adjectives and “filler words”
that you can delete ? You can eliminate
words like : you see, kind of, for instance,
definitely.
• Are there any unnecessary sentences?
• Have you repeated the point several times ?
Concrete
• When your message is concrete , then your
audience has a clear picture of what you’re
telling them.
• There are little details and vivid facts that
make the message come alive .
Correct
• When your communication is correct , it fits
your audience.
• Correct communication is error-free
communication.
• The technical terms should fit the audience’s
level of education or knowledge.
• Names and titles are spelled correctly .
Coherent
• When your communication is coherent , it’s
logical.
• All points are connected and relevant to the
main topic.
• The tone and flow of the text is consistent.
Complete
• In a complete message , the audience has
everything they need to be informed and , if
applicable ,take action.
• All relevant information are included : names
, dates, times, locations, and so on .
• Your audience clearly knows what you want
them to do .
Courteous
• Courteous communication is friendly , open,
and honest .
• There are no hidden insults or passiveaggressive tones.
• You should keep your reader’s viewpoint in
mind .
• You should be empathetic to their needs.
Task
• What’s the difference between
the two emails / letters in regard
to the seven Cs of
communication ?
BARRIERS TO
EFFECTIVE
COMMUNICATION
Comment !
The Seven Barriers of Communication
• 1. Physical barriers : doors, walls, distances
• 2. Perceptual barriers :internal, thinking the
person you are talking to isn’t interested in what
you say
• 3. Emotional barriers: when we are taught to
fear our own words
• 4. Cultural barriers: living in a shrinking world
• 5. Language barriers: hidden language
• 6. Interpersonal barriers: having poor selfimage,deeply-rooted prejudices
• 7. Gender barriers: men misconstrue words of
women or vice versa
Improving Communication Skills
• In the information age, we have to send,
receive, and process huge numbers of
messages every day.
• Effective communication is about more
than just exchanging information; it's
also about understanding the emotion
behind the information.
Improving communication skills
Effective communication helps us better
understand a person or situation .
Effective communication enables us to
resolve differences, build trust and
respect, and create environments where
creative ideas, problem solving,
affection, and caring can flourish.
Improving communication skills
Effective communication combines a set of
skills :
=nonverbal communication
=attentive listening
=the ability to manage stress in the moment
=the capacity to recognize and understand
your own emotions and those of the person
you’re communicating with.
Tips for effective listening
• Focus fully on the speaker, his or her body
language, and other nonverbal cues.
• Avoid interrupting or trying to redirect the
conversation to your concerns.
• Avoid seeming judgmental. In order to
communicate effectively with someone, you
don’t have to like them or agree with their
ideas ,show your interest in what’s being
said.
Tips for improving how you read
nonverbal communication
• Practice observing people in public places,
such as a shopping mall, bus, train, café,
restaurant, or even on a television talk show
with the sound muted.
• Look at nonverbal communication signals as
a group. Consider the signals as a whole to
get a better “read” on a person.
• Be aware of individual differences.
Tips for improving how to deliver
nonverbal communication
• Use nonverbal signals that match up with
your words. Nonverbal communication
should reinforce what is being said.
• Adjust your nonverbal signals according to
the context, take into account the emotional
state and cultural background of the person
you’re interacting with.
• Use body language to convey positive
feelings .
To deal with stress during
communication:
• Take a moment to calm down before deciding
to continue a conversation or postpone it.
• Try to quickly manage stress by taking a few
deep breaths, clenching and relaxing muscles,
or recalling a soothing, sensory-rich image.
• Look for humour in the situation. When used
appropriately, humour is a great way to
relieve stress when communicating.
Emotional awareness helps you:
•
Understand yourself, including what’s really troubling
you and what you really want .
• Stay motivated to understand and empathize with the
person you’re interacting with, even if you don’t like
them or their message .
• Communicate clearly and effectively, even when
delivering negative messages .
• Build strong, trusting, and rewarding relationships, think
creatively, solve problems, and resolve conflicts.
Effective communication requires
both thinking and feeling
• The goal of effective communication is to find a
healthy balance between your intellect and your
emotions, between thinking and feeling.
• When emotional awareness is strongly developed,
you’ll know what you’re feeling without having to
think about it—and you’ll be able to use these
emotional cues to understand what someone is
really communicating to you .
Emotional awareness is a skill you can
learn:
• Learn how to get in touch with difficult emotions
and manage uncomfortable feelings: anger,
sadness, fear, disgust, surprise, and joy.
• Knowing how to do this, you can remain in control
of your emotions and behaviour, even in very
challenging situations, and communicate more
clearly and effectively.
Thank You