Download XpressConnect Frequently Asked Questions

XpressConnect Frequently Asked Questions
1. Can I roll back changes that XpressConnect made to my machine?
Yes, once configuration is complete and the tool has migrated the user to the UCDenver
wireless network, an Icon will be placed on the Desktop (Windows Only). This Icon will
remove all the changes that XpressConnect made and will replace all previously existing
settings in relation to your wireless configuration. You can also use this Icon to
reconfigure the computer without having to revisit the XpressConnect server.
2. Why won’t my home wireless network connect anymore?
XpressConnect forces the computer to use the operating systems built in wireless
controller. It is common that a wireless manufacturer supplies a tool to manage their
wireless card. XpressConnect simply cannot maintain knowledge of or manage the wide
assortment of possibilities in respect to these proprietary tools. Therefore it will use the
built in supplicant. If you were using a third party wireless configuration tool like Dell
Control Point, it will be disabled. You will need to reconfigure your home network with
the built in wireless console.
You can rollback the changes that XpressConnect made to your machine by using the
XpressConnect rollback icon installed on the desktop after the initial configuration was
completed.
3. Does XpressConnect support 64 bit?
Yes, XpressConnect supports and we regularly test with:
• 32 bit Vista & Windows 7 on 32 bit and 64 bit hardware.
• 64 bit Vista & Windows 7 on 64 bit hardware. As of June 2009, several manufacturers
are currently shipping 64 bit Vista, with prices starting around $60
4. On Mac, I see a text file instead of the application.
If this is seen, please notify the Help-Desk at 4-HELP (44357).
Two primary possibilities:
• The web server is not correctly specifying the mime-type. This can be checked by
running the test applet at http://[your_server]/info/test.html.
• On Leopard, Mac Java Update 4 (released June 2009) broke the mime-type association
for Java Web Start. The fix for this is to simply open a Finder window to the folder
/System/Library/CoreServices, at which point the OS will rebuild the associations. To
assist users, there is a Java Repair DMG available on the manual download page. Once
downloaded, the DMG contains a script that will repair the Java install. After doing so,
the browser will need restarted.
5. On Mac, I am prompted, before the application displays, to Allow or Deny access to
my machine. Is this normal?
Yes. This is the prompt for Java Web Start to verify that you want to run the application.
The application is signed by Cloudpath Networks, so you should see that the application's
signature has been verified.
6. Where are log files located?
XpressConnect log files can be found at the following locations:
•
Windows XP: C:/Documents and Settings/[USER]/Local Settings/temp/My
Networks/
•
Windows Vista: C:/Users/[USER]/AppData/Local/Temp/My Networks/
•
Mac: /tmp/XpressConnect
On Windows, the user's temp directory can be quickly accessed by typing '%temp%' into
the address bar.
The primary log file is XpressConnect.log. It contains the logs related to all configuration
and execution of XpressConnect.
On Windows, the XpressConnect_exe_load.log file contains logs related to the download
of XpressConnect. This is useful in troubleshooting issues occurring before the main
XpressConnect application displays.
On Windows, when XpressConnect loads using ActiveX, the activex_launch.log will be
created. This log contains information about the initialization of the ActiveX component.
7. What browsers are supported?
The Windows version of XpressConnect can be loaded using a Java Applet, an ActiveX
control, or manually using a download-assistance executable. The Mac version uses Java
Web Start. The downloaded XpressConnect TAR file will include a set of web pages
capable of loading XpressConnect in these manners.
For the Java Applet to function, the end-user must have Java installed and enabled,
Javascript enabled, and grant the applet permission to execute.
For the ActiveX control to function, the end-user must use Internet Explorer, have
ActiveX enabled, and grant the ActiveX control permission to execute.
The manual download mechanism works in all scenarios, including browsers with
Javascript disabled.
On Windows, Internet Explorer version 6 and above, Firefox version 1.5 and above, and
Google Chrome version 2.0 and above are supported.
On Mac, Safari version 2.0 and above and Firefox version 1.5 and above are supported.
8. Are administrator rights required?
It depends on the settings enforced and the operating system.
On Windows Vista, wireless configuration does not require elevation. Wired
configuration does require elevation.
On Windows XP SP2, administrator rights are required for both wired and wireless
interfaces. Service Pack 3 will allow a non-administrative user to use the XpressConnect
tool via the browser. If an administrator has already run the tool on the system, the user
will only have to connect to UCDenver and enter credentials when the bubble appears.
On Mac 10.4, administrator rights are not required.
In all cases, XpressConnect can verify the configuration and notify the user of the
incorrect settings.
9. In Vista, does XpressConnect require elevation?
When running on Vista, XpressConnect typically runs at the normal user level (medium
integrity). Depending on the configuration required, the user may be prompted for
elevation when necessary. When prompting for elevation, XpressConnect will display a
message at the top of the application explaining why it needs elevated permissions. The
elevated permissions will last only for the single command, then XpressConnect will
return to normal permissions.
Examples of functionality that require elevation:
1. Configuring the wired interface for 802.1X.
2. Installing a Trusted Certificate Authority certificate.
3. Enabling the Windows Firewall or Auto Updates.
4. Starting services, such as Wired AutoConfig service.
Examples of functionality that does NOT require elevation:
1. Configuring the SSID and wireless 802.1X.
2. Reading configuration information.
One exception to the information above is starting XpressConnect from the applet or
ActiveX control using IE7 with Protected Mode enabled while running on Vista. In this
configuration, XpressConnect must request elevation when launched.
10. In Mac, does XpressConnect require administrator privileges?
The Mac OS X Tiger (10.4) version of the application runs as a normal user and does not
require administrator privileges.
The Mac OS X Leopard (10.5) version normally requires administrator privileges. Before
configuration occurs, the user is prompted for their local administrator password.
Optionally, the administrator may allow a standard user to run XpressConnect by
embedding an administrator username and password into the configuration. When
configured this way, XpressConnect will prompt the user to authenticate to the computer
as their standard user account.