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Marketing - Abbey Grange
Marketing - Abbey Grange

... What is Marketing?  Marketing is about knowing and understanding your customers.  When a business decides to develop a new product ...
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... What does this mean and why? Today, we know an enormous amount about the individual customer. We have the ability to mine data which generates incredible levels of insight. Referencing the IBM study…“with the internet…organizations have to rethink approaches to better understand, interact with and s ...
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Customer experience

Customer experience (CX) is the product of an interaction between an organization and a customer over the duration of their relationship. This interaction includes a customer's attraction, awareness, discovery, cultivation, advocacy and purchase and use of a service. It is measured by the individual's experience during all points of contact against the individual's expectations.Analysts and commentators have increasingly recognized the importance of managing the customer's experience.
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