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... customer record ...
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... building deeper understanding, relationships, and offerings to individual customers. ...
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... “There will always be a need for some selling. But the aim of marketing is to make selling superfluous. The aim of marketing is to know and understand the customer so well that the product or service fits him and sells itself. Ideally, marketing should result in a customer who is ready to buy. All t ...
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... wealth of research that goes above and beyond content views. For example, a survey tool can embed a poll in an e-newsletter that lets companies test the viability of a new product. A tracking mechanism can tell where in an e-newsletter viewers are most likely to click through to a transaction page a ...
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... community businesses have with their customers. As businesses expand, however, that degree of intimacy is no longer available. As it is not realistic and cost effective for big corporations to know each customer individually, CRM must be achieved in an indirect manner for such organizations. They mu ...
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... & Hunt, 1994; Thomas & Sullivan, 2005), recognizing that getting new customers is more expensive than retaining the existing ones (Reichheld, 1996). Companies establish reciprocal and successful relationships when investing on relationship marketing (Lee et al., 2014) and focusing business on the re ...
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The Marketing Information Revolution: 1989 Towers/Cresap Lecture
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... and Williamson and Liggett. Both firms can expand their databases to include customers of Kraft and General Foods (Philip Morris) and Nabisco and Standard Brands (Reynolds). These firms could have detailed customer purchase histories on a wide spectrum of consumer nondurable goods. As long as the ec ...
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Customer relationship management

Customer relationship management (CRM) is an approach to managing a company’s interaction with current and future customers. It often involves using technology to organize, automate, and synchronize sales, marketing, customer service, and technical support.
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