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CONTENT TEACHING OUTLINE Unit D: Marketing a Small
CONTENT TEACHING OUTLINE Unit D: Marketing a Small

... policy can have an effect on how a business owner has to price products. Channel members: The intermediaries in a channel of distribution all charge a fee for their services. These fees are affected by the same factors that affect retail price. As a result, channel members’ price ...
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... to assess and satisfies their needs. Selling involves not only satisfying customers, but also anticipating their future needs. 6. Marketing-Information Management is gathering and using information about customers to improve business decision-making. 7. Financing requires a company not only to budge ...
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... Market power refers to the ability to (1) restrict competition in the market (2) make business decisions regardless of competitors or consumers If there is a substitute for the product in the relevant market, a supplier will not have market power ...
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Market Research

... of something. The phenomenon by which businesses can churn out products more cheaply and quickly as they grow bigger. Market research design used to expand knowledge when little is known about a problem. Market research design used to explore past occurrences, including their causes and effects. Cus ...
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Unit 3 – Market Structures
Unit 3 – Market Structures

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... The amount a business owes to creditors. The amount customers owe a business. A paid form of communication sent out by a business about a product or service. Distribute (resources or duties) for a particular purpose. A descriptive and illegal method of selling in which a customer, attracted to a sto ...
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9 Pricing - Homestead

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Proven Marketing Strategies to Increase Revenue

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... target market. This involves differentiating it from competitors' products as well as one's own product offerings.This is a source of competitive advantage which in this case would not work because the whole point is not being able to distinguish between the products of the different firms. ...
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Service parts pricing



Service Parts Pricing refers to the aspect of Service Lifecycle Management that deals with setting prices for service parts in the after-sales market. Like other streams of Pricing, Service Parts Pricing is a scientific pursuit aimed at aligning service part prices internally to be logical and consistent, and at the same time aligning them externally with the market. This is done with the overarching aim of extracting the maximum possible price from service parts and thus maximize the profit margins. Pricing analysts have to be cognizant of possible repercussions of pricing their parts too high or too low in the after-sales market; they constantly have to strive to get the prices just right towards achieving maximum margins and maximum possible volumes.The after-sales market consists of service part and after-sales service. These areas often account for a low share in total sales, but for a relatively high share in total profits. It is important to understand that the after-sales supply chain is very different from the manufacturing supply chain, and hence rules that apply to pricing manufacturing parts do not hold good for pricing service parts. Service Parts Pricing requires a different outlook and approach.Service networks deal with a considerably higher number of SKUs and a heterogeneous product portfolio, are more complex, have a sporadic nature of demand AND have minimal response times and strict SLAs. Companies have traditionally been content with outsourcing the after-sales side of their business and have encouraged third-party parts and service providers in the market. The result has been a bevy of these operators in the market with strict price competition and low margins.Increasingly, however, companies are realizing the importance of the after-sales market and its impact on customer retention and loyalty. Increasingly, also, companies have realized that they can extract higher profit margins from the after-sales services market due to the intangible nature of services. Companies are investing in their after-sales service networks to deliver high levels of customer service and in return command higher prices for their parts and services. Customers are being sold the concept of total cost of ownership (TCO) and are being made to realize that buying from OEMs comes packaged with better distribution channels, shorter response times, better knowledge on products, and ultimately higher product uptime.The challenge for companies is to provide reliable service levels in an environment of uncertainty. Unlike factories, businesses can’t produce services in advance of demand. They can manufacture them only when an unpredictable event, such as a product failure, triggers a need. The challenge for Service Parts Pricing is to put a value to this customer need. Parts that are critical, for example, can command higher prices. So can parts that only the OEM provides in the market. Parts that are readily available in the market cannot, and must not, be priced to high. Another problem with after-sales market is that demand cannot be stimulated with price discounts, customers do not stock up service parts just because they are on discount. On the up-side, the fact that most service parts are inelastic means pricing analysts can raise prices without the adverse effects that manufacturing or retail networks witness.These and other characteristics of the after-sales market give Service Parts Pricing a life of its own. Companies are realizing that they can use the lever of service part pricing to increase profitability and don't have to take prices as market determined. Understanding customer needs and expectations, along with the company's internal strengths and weaknesses, goes a long way in designing an effective service part pricing strategy.
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