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UNIVERSITY OF WISCONSIN OSHKOSH
College of Business Administration
Business 741 Operations and Process Management
Dr. Andrew Manikas, Fall 2011
Wednesday 6-9:10pm Sage 2215
Office Hours: I check e-mail daily, Monday through Friday and
can meet before or after our class time.
Office: Sage 1418
Office Phone: 920-424-7401 Office
Hours: By appointment. E-mail: [email protected]
Program Assistant: Carmen Plueger (920-424-1437)
Required Texts
Supply Chain Management: Strategy, Planning and Operation,
4th edition (2010) by Sunil Chopra and Peter Meindl
Velocity by Dee Jacob, Suzan Bergland, and Jeff Cox
(note there is an abridged audio version on Amazon that is
acceptable as well)
Graduate Bulletin Description - BUS 741 Operations and Process
Management
The operations (production) function of organizations is studied for
both manufacturing and non-manufacturing systems (services). A
primary focus is on the management of processes used to provide
quality goods and services. Topics include the following: a strategic
framework to analyze supply chains, designing the supply chain
network, planning demand and supply, planning and managing
inventories, designing and planning transportation networks, and
cross-functional drivers in the supply chain. Prerequisite: All
foundation courses.
Learning Objectives
At the end of this course the students will be able to:
1.
Describe specific elements and techniques of quality
improvement and explain their impact on an organization’s
competitiveness.
2.
Construct a material requirements plan.
3.
Understand the impact of forecasted future demands on
planning and scheduling.
4.
Describe forms, functions, and costs of inventory, and
techniques for managing inventory.
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5.
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10.
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12.
Describe various aspects of planning, including aggregate
planning, the production plan, and the master production
schedule.
Understand key elements of Just-in-Time.
Describe the process of project management, including
planning, scheduling, and control of projects.
List the elements of the supply chain, and describe the
responsibilities and importance of purchasing.
Explain how capacity is checked for sufficiency and actions
to be taken if it is not sufficient.
Explain concepts/techniques of product, service, and
process design.
List factors to consider when deciding strategy; describe
the components and relationship of quality, productivity,
and competitive position.
Analyze the impact on industry due to globalization.
Relationship of BUS 741 to MBA Program Objectives
MBA Program Objective 1: Broad-based knowledge of functional
areas in business.
Supply chain management and project management are
interdisciplinary; therefore, knowledge of supply chain management
and project management require knowledge of the functional areas
of the business.
MBA Program Objective 2A: Effective communication skills,
including business writing.
The class project, by definition, requires that you perform business
writing. You will be required to submit a project proposal and a first
draft prior to submitting your final paper. I will provide you
feedback to help you learn to improve your business writing.
MBA Program Objective 3A: Decision making skills, including
identification of business problems.
You will have to identify a business problem as part of your project
proposal. I will provide you feedback to help you learn how to
improve your identification of a business problem.
MBA Program Objective 3B: Decision making skills, including
qualitative and quantitative analysis of business problems.
The class project, by definition, requires that you perform these
types of analysis. I will provide you feedback to help you learn to
improve your analysis skills.
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MBA Program Objective 3C: Decision making skills, including
development of action plans.
You will be required to develop an action plan for your class
project. I will provide you feedback to help you refine your action
plan.
MBA Program Objective 3D: Decision making skills, including
implementation of action plans.
You will be required to implement your action plan for your class
project. I will provide you feedback to keep you on track during
implementation of your plan.
MBA Program Objective 4A: Interpersonal skills, including
working within teams.
You may choose to work in a group for your class project.
MBA Program Objective 5A: An understanding of current
management topics, including global business issues.
Supply chain management, ERP, and project management often
span country boundaries; therefore, these topics are global in nature.
MBA Program Objective 5B: An understanding of current
management topics, including ethical principles in business
situations.
The class readings involve ethical issues. In particular, Velocity and
readings concerning supply chain management and project
management may include discussions of ethics and/or ethical
dilemmas.
MBA Program Objective 5D: An understanding of current
management topics, including the political, legal, and regulatory
environment.
The class readings include some discussion of political, legal, and
regulatory issues. In particular, the readings concerning supply
chain management and project management include this discussion.
MBA Program Objective 5E: An understanding of current
management topics, including project management.
Class readings touch upon project management. In addition, I will
provide you with an introduction to critical chain project
scheduling.
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Class Approach
1.
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3.
4.
This class is instructor led lectures/discussions.
There will be some additional documents and other
information available on the Desire2Learn (D2L)
web site for this class.
This will be a very demanding course.
The midterm and final exams will be individual
exams (open book and open note).
The course will also include a discussion on the book
Velocity.
A class project/research paper is required. Project
details are included in a separate handout. This is a
very detailed assignment requiring you to apply
concepts from this class at a company.
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Course Evaluation
Grades will be determined based on the following distribution of
points:
Midterm Exam
Final Exam
Research Paper/Class Project
Total
100
100
140
----340
Up to 20 points extra credit for The Gold mine discussion.
Grade Scale
A
AB+
B
BC+
C
CD+
D
DF
%
93
90
86
83
80
76
73
70
66
63
60
Below
Points
316
306
292
282
272
258
248
238
224
214
204
204
Fundamental Operations Management Material
Certain concepts of Probability and Statistics are fundamental to
understanding some of the material in the course. At a minimum
you are expected to be familiar with means, variances, standard
deviations, and the normal probability distribution, including being
able to use the standard normal probability table (see pp 342-326 in
your book for a review).
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Course Policies
1. No makeup exams will be given or late assignments accepted
unless you provide documentation of a valid excuse to the
instructor. It is at the sole discretion of the instructor to allow a
make up exam or assignment. Assignments are due by the
scheduled date.
2. Students involved in cheating and plagiarism are subject to the
maximum penalties permitted by the UW Oshkosh Student
Discipline Code. The COBA uses “Turnitin.com” to check
papers for plagiarism. All papers, including first drafts, must
adhere to plagiarism guidelines.
3. D2L Discussion Format
a.
For each discussion, you should complete your postings by
the end of the day on the due date given.
b.
Your follow-up responses to other student postings should
be more substantial than “Me-too” answers. Due to the limited
number of discussion questions, some students will be responding
to others’ posts.
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Course Calendar Dates of Interest
Sept 7
Oct 26
Nov 9
Nov 23
Nov 30
Dec 14
Dec 16
First day of class
Midterm
Class project proposal due
Thanksgiving Recess
Class project 1st draft due
Final Exam
Project due
We will cover topics in a slightly different order than the book
ordering:
Chapter 1
Chapter 2
Chapter 3
Chapter 4
Chapter 5
Chapter 8
Chapter 9
Chapter 6
Chapter 10
Chapter 11
Chapter 12
Chapter 13
As time permits:
Chapters 7, 14, 15