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UNIVERSITY OF WISCONSIN OSHKOSH
College of Business Administration
Business 741 Operations and Process Management
Dr. Andrew Manikas, Spring 2012
ONLINE
Office Hours: I check e-mail daily, Monday through Friday
Office: Sage 1418
Office Phone: 920-424-7401
Office Hours: Tue and Thur 10:30-11:30 and by appointment.
E-mail: [email protected]
Program Assistant: Carmen Plueger (920-424-1437)
Required Texts
Supply Chain Management: Strategy, Planning and Operation,
4th edition (2010) by Sunil Chopra and Peter Meindl
The Gold Mine: A Novel of Lean Turnaround by Freddy Balle
and Michael Balle (note there is an unabridged audio version on
Amazon that is acceptable as well)
Graduate Bulletin Description - BUS 741 Operations and Process
Management
The operations (production) function of organizations is studied for
both manufacturing and non-manufacturing systems (services). A
primary focus is on the management of processes used to provide
quality goods and services. Topics include the following: a strategic
framework to analyze supply chains, designing the supply chain
network, planning demand and supply, planning and managing
inventories, designing and planning transportation networks, and
cross-functional drivers in the supply chain. Prerequisite: All
foundation courses.
Learning Objectives
At the end of this course the students will be able to:
1.
Describe specific elements and techniques of quality
improvement and explain their impact on an organization’s
competitiveness.
2.
Construct a material requirements plan.
3.
Understand the impact of forecasted future demands on
planning and scheduling.
4.
Describe forms, functions, and costs of inventory, and
techniques for managing inventory.
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5.
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Describe various aspects of planning, including aggregate
planning, the production plan, and the master production
schedule.
Understand key elements of Just-in-Time.
Describe the process of project management, including
planning, scheduling, and control of projects.
List the elements of the supply chain, and describe the
responsibilities and importance of purchasing.
Explain how capacity is checked for sufficiency and actions
to be taken if it is not sufficient.
Explain concepts/techniques of product, service, and
process design.
List factors to consider when deciding strategy; describe
the components and relationship of quality, productivity,
and competitive position.
Analyze the impact on industry due to globalization.
Relationship of BUS 741 to MBA Program Objectives
MBA Program Objective 1: Broad-based knowledge of functional
areas in business.
Supply chain management and project management are
interdisciplinary; therefore, knowledge of supply chain management
and project management require knowledge of the functional areas
of the business.
MBA Program Objective 2A: Effective communication skills,
including business writing.
The class project, by definition, requires that you perform business
writing. You will be required to submit a project proposal and a first
draft prior to submitting your final paper. I will provide you
feedback to help you learn to improve your business writing.
MBA Program Objective 3A: Decision making skills, including
identification of business problems.
You will have to identify a business problem as part of your project
proposal. I will provide you feedback to help you learn how to
improve your identification of a business problem.
MBA Program Objective 3B: Decision making skills, including
qualitative and quantitative analysis of business problems.
The class project, by definition, requires that you perform these
types of analysis. I will provide you feedback to help you learn to
improve your analysis skills.
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MBA Program Objective 3C: Decision making skills, including
development of action plans.
You will be required to develop an action plan for your class
project. I will provide you feedback to help you refine your action
plan.
MBA Program Objective 3D: Decision making skills, including
implementation of action plans.
You will be required to implement your action plan for your class
project. I will provide you feedback to keep you on track during
implementation of your plan.
MBA Program Objective 4A: Interpersonal skills, including
working within teams.
You may choose to work in a group for your class project.
MBA Program Objective 5A: An understanding of current
management topics, including global business issues.
Supply chain management, ERP, and project management often
span country boundaries; therefore, these topics are global in nature.
MBA Program Objective 5B: An understanding of current
management topics, including ethical principles in business
situations.
The class readings involve ethical issues. In particular, Velocity and
readings concerning supply chain management and project
management may include discussions of ethics and/or ethical
dilemmas.
MBA Program Objective 5D: An understanding of current
management topics, including the political, legal, and regulatory
environment.
The class readings include some discussion of political, legal, and
regulatory issues. In particular, the readings concerning supply
chain management and project management include this discussion.
MBA Program Objective 5E: An understanding of current
management topics, including project management.
Class readings touch upon project management. In addition, I will
provide you with an introduction to critical chain project
scheduling.
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Class Approach
1.
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This class is 100% online. There will be some
additional documents and other information
available on the Desire2Learn (D2L) web site for
this class.
This will be a very demanding course.
The midterm and final exams will be individual
exams (open book and open note).
The final will also the book The Gold Mine.
A class project/research paper is required. Project
details are included in a separate handout. This is a
very detailed assignment requiring you to apply
concepts from this class at a company.
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Course Evaluation
Grades will be determined based on the following distribution of
points:
Midterm Exam
Final Exam
Research Paper/Class Project
Discussions
Total
100
100
140
60
----400
Grade Scale
A
AB+
B
BC+
C
CD+
D
DF
%
93
90
86
83
80
76
73
70
66
63
60
Below
Points
372
360
344
332
320
304
292
280
264
252
240
240
Fundamental Operations Management Material
Certain concepts of Probability and Statistics are fundamental to
understanding some of the material in the course. At a minimum
you are expected to be familiar with means, variances, standard
deviations, and the normal probability distribution, including being
able to use the standard normal probability table (see pp 324-326 in
your book for a review).
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Course Policies
1. No makeup exams will be given or late assignments accepted
unless you provide documentation of a valid excuse to the
instructor. It is at the sole discretion of the instructor to allow a
make up exam or assignment. Assignments are due by the
scheduled date.
2. Students involved in cheating and plagiarism are subject to the
maximum penalties permitted by the UW Oshkosh Student
Discipline Code. The COBA uses “Turnitin.com” to check
papers for plagiarism. All papers, including first drafts, must
adhere to plagiarism guidelines.
3. D2L Discussion Format
1. For each discussion, you should complete your postings by
the end of the day on the due date given.
2. Your follow-up responses to other student postings should
be more substantial than “Me-too” answers. Due to the
limited number of discussion questions, some students will
be responding to others’ posts.
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Course Calendar Dates of Interest
Jan 31
Mar 13-15
Week of Mar 18
Apr 3
Apr 26
May 8
May 10
First day of class
Midterm (posted on 13th, due on 15th)
Spring Break
Class project proposal due
Class project 1st draft due
Final Exam
Project due
See D2L for discussion due dates!