Download Verbal communication

COMMUNICATION
Why do people communicate?
- to
understand and be understood by others
What is communication?
• exchanging
thoughts,
ideas, opinions
• Communication is one of the most important
parts of people´s lives.
• It is a neccessity for everyone.
• People talk to each other every day.
• We distinguish between two basic forms of
communication:
• VERBAL
• NON-VERBAL
Verbal communication
• We use our language (system of words)
to communicate our thoughts and
feelings.
• In vc we use also stress, tone and
modulation of the voice to expess
different meanings
Verbal communication
It includes four skills:
• listening
• Speaking and writing
• speaking
are active because we
create our thoughts in
• writing
words
• reading
• Listening and reading
are passive because we
receive information
Speaking and listening
• Some people are
disabled so they can´t
speak and listen – they
are called the deaf
(deaf-mute )
• They use a special
language – a sign
language
(a movement of hands)
• Listening is vey
important skill when
we learn languages,
not only foreign one
but also a mother
tongue
Kinds of verbal communication
•
•
•
•
There are two kinds of verbal communication:
Formal
(employer/employee, student /teacher)
Informal – chatting or gossipping
(friends, relatives, children and parents)
•
•
•
•
Non-verbal
communication
means using :
Mimicks
Postures
Gestures
Facial expressions
NON-VERBAL COMMUNICATION
• is also called a
body language
• our bodies
constantly talk
• we smile, frawn,
cry, shout, laugh or
move our hands
when we are ....
• DIRECT / INDIRECT
• WRITTEN / ORAL
• Many of us prefer talking to
others face to face.
• It allows the speaker to
ask questions or answer
them – directly
• Written communication
includes:
• Letters
• Text messages
• Emails
• Indirect com. is through
messages or using
pictures
• It can also be formal
and informal
Ancient forms of communication
• American Indians used smoke signals for
communiction
• African tribes used sound of drums
• Later pigeons were used to carry messages
• In 19th century the telegraph was invented
which is connected with using of MORSE
CODE
Modern ways of communication
• Historically, letters were the only reliable means of
communication until the 19th century
• Besides the invention of telegraph also telephone
(19th century) made communication easier
• Today, the Internet and mobile phones have
become the predominant media in communication
Modern ways of communication –
pros and cons
• Pros
• Cons
• Communication is
faster and cheaper
– e-mail, skype,
ICQ
• It is ruining real
communication
• Addiction
• Influence our
handwriting – lots
of mistakes
Forms of communication
• Kissing, hugging,
shaking hands
Colours and symbols
A dove
• wi
peace
love, passion
purity, innocence
An owl
wisdom
sadness, grief
A lion – strength, courage,
bravery
• “We have two ears and one mouth so that
we can listen twice as much as we speak.”
• Epictetus quotes (Greek philosopher)