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115 working with others task A
Aims and outcomes
• Aim is to introduce the learners to working as
part of a team with the hair and beauty sector
• Learner outcome
• You will produce a leaflet showing different
types of communication.
For businesses to be successful you must work
as a team. Team work is very important. Good
communication skills are very important. If all
of the staff communicate well with each other
then the business will run more smoothly.
Communication
• Verbal communication is where you speak to each other face
to face or on the phone. Communication is speaking,
language, words and sounds.
• Communication within the hair and beauty industry is very
important. We need to establish what our clients needs are.
We need to talk to our clients to make them feel at ease.
• Communication rules
• Speak clearly, speak in a friendly manner, use no technical
language. Try to vary your tone of voice. Speak in an
appropriate way to both clients and colleagues.
Activity
Using the wipe board draw an emotion. Go
round the room to see if you can guess the
emotion
Non verbal communication
• We communicate in more than just words. Body language is a
big part of communication.
• We use body language every day often without noticing.
Learn to notice other peoples body language.
• Listening is also part of non verbal communication
• There are 3 main steps to listening
1. Hearing – listening enough to hear what a person is telling
you
2. Understanding – Understanding what has been said
3. Making a decision - you need to decide whether to answer
them back or ask a question
Activity
• Check out each others body language what
are they telling you, what are the signals?
Adapting the way we speak
• We speak to people in different ways we
adapt our speech. Example if we speak to
babies. If we speak to elderly. Change pitch
and tone to make thing sound more
interesting
Task A
You are required to produce a leaflet
You should include
Verbal communication
Non verbal communication
Examples of good and poor communication
Ways of adapting communication to
different situations.
Remember leaflets are colourful,
informative and have images
• http://
Recall and review
Have you covered the following - highlight or
tick
Verbal communication
Non verbal communication
Examples of good and poor communication
Ways of adapting communication to different
situations.