Survey
* Your assessment is very important for improving the workof artificial intelligence, which forms the content of this project
* Your assessment is very important for improving the workof artificial intelligence, which forms the content of this project
Non-Verbal Communication a.k.a. Body Language Breaking Down Communication • Verbal – just the words, easiest to control • Non-verbal – all the other messages you send, not so easily controlled 93% of communication is non-verbal!! Non-Verbal Verbal All the words we use make up only 7% of our communication Non-Verbal Communication Includes • • • • • • • • Eye contact Facial expressions Tone of voice (vocal but not verbal) Posture Proximity Timing and pace Appearance Touch Not an Exact Science • There are patterns and tendencies when it comes to reading body language but the rules are not hard and fast for everyone • Bell curve • When reading body language, keep in mind -culture -context -individual Non-verbal –vs- Verbal? • If there is a conflict between the nonverbal message and the verbal message………….. I Love You! NON-VERBAL WINS!!! Some Signs to Watch For… • Eyes “crinkle” when a smile is real • Eyebrows flash when you recognize someone • Licking lips is a sign that the brain is engaged. • Can’t tell if a person’s lying just because he’s touching his nose