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Communicating From Within Kanwa tho 2013 Lodge Leadership Development 1 Introduction • Objectives: – Improve and practice communication skills – Speak and Listen more effectively – Lodge Communication Expectations • Communication=Sharing Ideas • Vital Leadership Skill • Always communicating! – Name some examples? Theory of Communication • Aristotle: Three parts to communication – Sender – Message – Receiver • Metaphor – Passing a football – Others? There’s More! • Communication is not one-directional! • Proper communication flows both directions • Shared responsibility for communication It’s About Respect • Speaker must make sure he sends the message well – Preparation – Attentiveness – Clear and Concise • Listeners must make sure they understand – – – – Ask for clarification Be attentive Take notes Do not distract others or the speaker Part One: Listening • It’s first because it’s more important! • Activity: Turn to a person sitting next to you – Winner: On my go, who can say the other’s name first? – Did they get it right? Could you even tell? • Two ears, one mouth Tips for Listening • • • • Ask/answer questions frequently Repeat/rephrase the message in your own words Try to make eye contact with speaker Do something with your hands – Take notes – Eat snacks Part Two: Speaking • Recall: Three parts to communication • Packaging the Message – “News Story” method: • • • • • • Who What When Where Why How? Public Speaking • Use Neutral Position • Goal: be inviting, confident, and open • Steps: – Stand comfortably with arms free at sides – Straight posture • Be aware of: – – – – – Feet Hands Mouth Ears Eyes Feet • Where should you stand? – Where is the audience? – Sunshine – Projector • How much should you move? – Approaching the audience – Avoiding pacing Hands • Most expressive in body language • Gestures – – – – Open upward palms=Approachable Palms down=Powerful Pointing=Confrontational! Overactive=Distracting! • Places to avoid – Pockets – Crossed arms – “Fig Leaf” Mouth • Project, don’t shout • Speak clearly, don’t rush • Vary speed and pitch, don’t be monotone • Smile! Eyes • Eye contact – ~3 seconds per person • But…this is intimidating! Why!? – – – – Displays confidence Keeps their attention Communicates emotion and energy Makes audience connect with you Ears • Listen to audience – Are they paying attention? – Are they awake? – Are they bored/disinterested/hungry? • Engage audience; ask questions frequently – Ensure information retention • Pay attention to listeners’ needs General Posture • Straight and tall • Confidence • Get out from behind the podium • EYE CONTACT!!! Review: Neutral Position • • • • • • Feet Hands Mouth Eyes Ears Posture Being Professional • Avoid bad-habit filler words and, like, ya know… uhm… awkward pauses, things like that. • Suggesting a change/sharing an idea: – – – – Summarize reason for talking with them Share idea(s) Provide context (“News Story” method?) Reinforce position and benefits • • • • Why it makes sense How it helps in the big picture Short-term benefits Appeal to Self-Interest (what’s in it for them?) – Steps to implementation Summary • Three parts to communication – Sender, message, receiver • But communication flows both ways! • Listening – Focus on understanding – Be able to repeat their message in your own words • Speaking – Neutral Position – Being Professional – Getting your point across & packaging Final Bit of Advice • “Make sure you have finished speaking before your audience has finished listening.” -Dorothy Sarnoff Lodge Communication Expectations • Effective use of several modes of communication is vital for a leadership body – – – – – – Face-to-Face Phone Call Email Facebook Message or Group Text Message Skype or Conference Call • Work of the LEC does not happen at LEC meetings! 20 Lodge Communication Expectations • Defined and mutually agreed-upon rules hold everyone accountable • Examples: – Preferred methods for various degrees of importance – Reply to emails (when?) – Submit reports (how?) 21