Download 9. vsd 57 series (1-200hp, 200

6 May 17
Applications Centre
Variable Speed Drive - Series VSD07, VSD17, VSD 57
Troubleshooting Guide
Internal/Public
09/08/2007
For Schneider Electric Canada
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AN0001_09_08_2007_000
Copyright © 2006 by Schneider Electric
6 May 17
Preface
Although every care has been taken in the preparation of this document, Schneider Electric cannot be
held responsible for any errors it may contain or any damage which may result from its use or
application.
The data and illustrations in this document are not binding. Schneider Electric reserves the right to
modify our products in line with our policy of continuous improvement. Information in this document is
subject to change without notice and should not be construed as a commitment by Schneider Electric.
Schneider Electric assumes no responsibility for any errors that may appear in this document.
No part of this document may be reproduced in any form or by any means, electronic or mechanical,
without the express written permission of Schneider Electric. All rights reserved
Copyright © 2006 by Schneider Electric
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Table of contents
1
2
3
4
5
6
7
8
9
Revision History ..................................................................................................................................... 4
Introduction ............................................................................................................................................ 5
Degree of Difficulty and Safety Considerations .................................................................................. 5
VSD57 Series AC Drives ........................................................................................................................ 6
4.1 Fault codes, abbreviations and definitions ................................................................................... 6
4.2 Maintenance check .......................................................................................................................... 9
4.3 Troubleshooting table ................................................................................................................... 12
4.4 Drive layout diagrams and test points ......................................................................................... 15
4.5 Spare parts...................................................................................................................................... 21
VSD17 Series AC Drives ..................................................................................................................... 26
5.1 Introduction .................................................................................................................................... 26
5.2 Troubleshooting table ................................................................................................................... 27
VSD07 Series AC Drives ...................................................................................................................... 29
6.1 Introduction ................................................................................................................................... 29
6.2 Troubleshooting table .................................................................................................................. 30
Installation and Recommendations .................................................................................................... 31
7.1 Introduction ................................................................................................................................... 31
7.2 Checklist ......................................................................................................................................... 32
Drives Return Policy ............................................................................................................................ 34
Drive failure report .............................................................................................................................. 37
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6 May 17
REVISION HISTORY
Version Number:
Date:
Replaces:
Author:
Department:
Degree of Difficulty:
001
Format: August, 9th, 2007- Issued: August, 1999
None
Jeenesh Luximon
Application - Sales
Intermediate
Document Reference Code:
VSD_7series_Troubleshoot_001
Description:
Troubleshooting guide for VSD 07, 17 and 57 Series.
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INTRODUCTION
This troubleshooting guide is for the use with VSD07, VSD17 and VSD57 Series Drives.
The VSD07 and VSD17 Series Drives are generally not serviceable; therefore only
Troubleshooting tables are available for these drives. Contact Schneider Canada Services
headquarter at (905) 678-7000 further information on Service Policy of these drives.
The VSD57 drive layout diagrams are intended to act as aids in locating test points within the drive
and may not contain all of the circuitry found in the drive.
This guide is intended to be used by Schneider’s qualified and trained technicians. Contact
Schneider Canada Services should any questions arise while using this guide.
All the part numbers as listed are strictly for Schneider internally use only and not for sale.
Contact Schneider Electric Services if the drive needs to be repaired. Also, fill in the Drives Failure
Report form in the back of this guide before contacting Schneider Electric Services for service.
DEGREE OF DIFFICULTY AND SAFETY CONSIDERATIONS
This document assumes that the reader is trained to wire, set up and program an ATV31 drive and
has good knowledge of Modbus+ communication setup and programming of a Quantum PLC on a
Unity or Concept platform.
Note that other type of PLC which supports Peercop Messaging can be used.
Electrical equipment should be installed, operated, serviced, and maintained only by qualified
personnel. This document is not intended as an instruction manual for untrained or unqualified
persons. No responsibility is assumed by Schneider Electric for any consequences arising out of
the use of this document. Read these instructions carefully and look at the equipment to become
familiar with the device before trying to install, operate, service, or maintain it.
DANGER!
HAZARDOUS VOLTAGE
 Only Schneider Electric trained technicians are authorized to repair the
VSD57, VSD17 and VSD07 Series Drive.
 Contact Schneider Electric Service department if the drive need to be
repaired.
Failure to follow this instruction will result in death, serious injury,
or equipment damage.
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9. VSD 57 SERIES (1-200HP, 200-575 VAC)
4.1 FAULT CODES, ABBREVIATIONS AND DEFINITIONS
FAULT DISPLAY SCREEN
THE ENHANCED CONTROL BOARD DISPLAY
IN THE FAULT INDICATING MODE
FAULT
TIME STAMP
SPECIFIC FAULT
DRIVE STATUS
When the drive trips into a fault, the display will indicate this by changing from the normal operating
mode screen to the fault screen depicted above. If the display does not change to the fault screen,
pressing the "ENTER" key on the keypad will cause the fault screen to be displayed. Below is a
description of the information displayed in the fault screen:
FAULT - indicates that the drive has experienced a fault "trip". This message is displayed in both the
normal operating display and the fault indicating display.
TIME STAMP - displays the run time at which the fault occurred. Run time is defined as actual drive
running time, not power on time.
SPECIFIC FAULT - an abbreviation of the fault will be displayed here. See the following page for
descriptions of these abbreviations.
DRIVE STATUS - indicates the status of the drive when the fault occurred. The status indications are:
STP: indicates the drive was in a "stop" mode, also known as "standby" mode.
ACC: indicates the drive was accelerating.
DEC: indicates the drive was decelerating
RUN: indicates the drive was running at the commanded speed.
LIM: indicates the drive was in "current limit".
PND: indicates the drive was in a "Start Pending" mode. (Start Pending is a feature where the drive
automatically tries to start on power-up or restart after a fault. This feature is selectable in
software.)
FLT: indicates the drive was already in a fault.
BRK: indicates the dc brake or dynamic brake was applied when a fault occurred.
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FAULT ABBREVIATIONS
ABBREVIATED FAULT MASSAGE
MEANINGS
OUT FAULT (1)
OUTPUT TRANSISTOR FAULT
DRIVE RUNNING > 1.5 HERTZ
OUT FAULT (2)
OUTPUT TRANSISTOR FAULT
DRIVE RUNNING < 1.5 HERTZ
HI BUS VOLTS
HIGH DC BUS VOLTAGE
LO BUS VOLTS
LOW DC BUS VOLTAGE
CURR O/L
CURRENT OVERLOAD
EMERG. STOP
EMERGENCY STOP
CONTROL
CONTROL ERROR
POWER TRANS.
POWER TRANSIENT
HI TEMP
HIGH CONTROL OR HEATSINK
TEMPERATURE
INT ERROR (X)
(X=0-23)
INTERNAL ERROR
DC BRAKE ERR1
DC BRAKE ERROR
DYNAM BRK OL2
DYNAMIC BRAKE OVERLOAD
1
DISPLAYED AS "BRK ERR1" IN THE FAULT LOG
DISPLAYED AS "BRK ERR2" IN THE FAULT LOG
2
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FAULT MESSAGE DEFINITIONS
OUTPUT TRANSISTOR FAULT (1):
Phase to phase or phase to ground short circuit detected at the output of the drive while running at 1.5
hertz or greater. This fault can also be caused by excessive output current.
OUTPUT TRANSISTOR FAULT (2):
Phase to phase or phase to ground short circuit detected at the output of the drive while running at or
below 1.5 hertz. This fault can also be caused by excessive output current. The Restart On Fault
function of the drive will not restart the drive if this fault occurs.
HIGH DC BUS VOLTAGE:
DC BUS voltage has exceeded the drive's rating. This fault can also be induced by electrical "noise"
introduced on the control board via the external control wiring.
LOW DC BUS VOLTAGE:
DC BUS voltage dropped below the drive's rating. This fault can also be induced by electrical "noise"
introduced on the control board via the external control wiring.
EMERGENCY STOP:
The drive has sensed that the connection between terminal TB-2 and TB-22 on the control board has
been broken. Terminal TB-22 is provided to facilitate safety interlocks. The drive will not run unless a
connection is maintained between these terminals. The Restart On Fault function of the drive will not
restart the drive if this fault occurs.
CURRENT OVERLOAD:
The drive has sensed excessive output current for an extended period of time. The amount of time that
elapses before the drive "trips" is dependent on the actual output current and the value that is entered
into parameter number 2. The CURRENT OVERLOAD trip is intended to emulate a mechanical
overload relay, protecting the motor from overheating.
CONTROL ERROR:
The drive has sensed a software related internal error.
POWER TRANSIENT:
The drive has sensed that power was removed and reapplied within a 30 second time span. This can
be avoided by always waiting at least 30 seconds between removing power then reapplying. This fault
can also be induced by electrical "noise" introduced on the control board via the external control
wiring.
POWER LOSS:
Same as POWER TRANSIENT.
DYNAMIC BRAKE FAULT:
This fault acts like an overload protection for the dynamic brake and will be indicated if the dynamic
brake is applied for an extended period of time (excessive duty cycle).
DC BRAKE FAULT:
The dc brake has been activated without a motor connected to the drive's output terminals.
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4.2 MAINTENANCE CHECK
MAINTENANCE CHECK WORKSHEET
Use this form to fax the Maintenance Check results to Schneider’s Service Department when
requested to do so.
Company Name: _________________________________
Contact: ________________________________________
Phone: _____________________
Fax: _______________________
Drive Model Number: ___________________
Drive Serial Number: ____________________
TEST RESULTS:
3.2)
L1__________
L2__________
L3__________
3.3)
L1__________
L2__________
L3__________
3.4)
L1__________
L2__________
L3__________
3.5)
L1__________
L2__________
L3__________
4.2)
T1__________
T2__________
T3__________
4.3)
T1__________
T2__________
T3__________
4.4)
T1__________
T2__________
T3__________
4.5)
T1__________
T2__________
T3__________
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MAINTENANCE CHECK WORKSHEET (CONTD.)
Required equipment: Digital Voltmeter with a diode check scale, Analog Voltmeter, and a “true RMS”
AC Amp Clamp (analog or digital).




Disconnect power to the drive and allow at least 3 minutes for the DC BUS Capacitors to
discharge.
Use an AC meter to verify incoming AC power is off.
Use a DC meter to verify the DC BUS voltage is fully discharged. See the appropriate drive
diagram to locate the positive and negative DC BUS test points.
Disconnect the motor wires from the T1, T2, T3 terminal block in the drive.
INPUT RECTIFIER TEST
Note: Reading a short (or completely open) indicates a defective input rectifier.
1. Use a DVM on the diode check scale.
2. Place the (+) meter lead on the negative DC BUS test point. Place the (-) meter lead on L1, then
L2, then L3, and record your readings below.
L1__________
L2__________
L3__________
These reading should be very similar. ("diode drop" of 0.3 to 0.5)
3. Place the (-) meter lead on the negative DC BUS test point. Place the (+) meter lead on L1, the
L2, then L3, and record your readings below. The meter will indicate a "charging" effect and
eventually show an "open".
L1__________
L2__________
L3__________
4. Place the (-) meter lead on the on the positive DC BUS test point. Place the (+) meter lead on L1,
then L2, then L3, and record your readings below. These readings should match those taken in
step 2.
L1__________
L2__________
L3__________
5. Place the (+) meter lead on the positive DC BUS test point. Place the (-) meter lead on L1, then
L2, then L3, and record your readings below. These readings should match those taken in step 3.
L1__________
L2__________
L3__________
DANGER !
HAZARDOUS VOLTAGE
 Do not connect incoming power to the drive before, during and after the testing of the input
rectifiers.
 Apply power only after the input rectifier and output transistor tests and no short-circuit has
been recorded.
Failure to follow these instructions will result in death, serious injury, or equipment
damage.
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MAINTENANCE CHECK WORKSHEET (CONTD.)
OUTPUT TRANSISTOR MODULE (IPM) TEST
Note: Reading a short (or completely open) indicates a defective output transistor module.
1. Use a DVM on the diode check scale.
2. Place the (+) meter led on the negative DC BUS test point. Place the (-) meter lead on T1, then
T2, then T3 and record the readings below.
T1__________
T2__________
T3__________
These readings should be very similar. ("diode drop" of 0.3 to 0.5)
3. Place the (-) meter lead on the negative DC BUS test point. Place the (+) meter lead on T1, then
T2, then T3, and record your readings below. The meter will show a “charging” effect and
eventually show an "open".
T1__________
T2__________
T3__________
4. Place the (-) meter lead on the positive DC BUS test point. Place the (+) meter lead on T1, then
T2, then T3, and record your readings below. Readings should match those in step 2.
T1__________
T2__________
T3__________
5. Place the (+) meter lead on the positive DC BUS test point. Place the (-) meter lead on T1, then
T2, then T3, and record your readings below. Readings should match those in step 4.3.
T1__________
T2__________
T3__________
DANGER !
HAZARDOUS VOLTAGE
 Do not connect the incoming power to the drive before, during and after the testing of
the output transistor modules.
 Apply power only after the input rectifier and output transistor test and no short-circuit
has been recorded.
Failure to follow these instructions will result in death, serious injury, or
equipment damage.
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4.3 TROUBLESHOOTING TABLE
FAULT DISPLAY
OUT FAULT (1)
CAUSES
Defective motor or motor wiring
OUT FAULT (2)
Excessive boost settings (parameter
104 and 105).
Stalled or jammed load and/or
equipment.
Defective drive.
Defective motor or motor wiring.
Excessive boost settings (parameter
104 and 105).
Stalled or jammed load and/or
equipment.
Defective drive.
HI BUS VOLTS
High AC line voltage.
Electrical noise on the AC line (spikes,
line notching, etc…) caused by other
equipment on the line.
Regenerative load or high inertia load.
Deceleration rate set too fast.
Electrical noise present on the control
wiring.
Defective motor.
0-10 VDC speed reference signal has
exceeded 11 VDC, or 4-20 mA speed
reference signal has exceeded 22 mA.
Defective drive.
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REMEDY
Disconnect the motor and try running
the drive. Use a megger to test the
motor.
Reduce the values of these
parameters.
Check for these conditions and
correct as needed.
Replace the drive.
Disconnect the motor and try running
the drive. Use hi pot or megger to test
the motor.
Reduce the values of these
parameters.
Check for these conditions and
correct as needed.
Perform steps 1, 2 and 4 of the
VSD57 Series Maintenance Check.
Replace the drive as needed.
Correct the AC line voltage so it is
within the drive’s specifications.
Install a 5% line reactor or an isolation
transformer.
Install a dynamic braking kit.
Increase the setting of the appropriate
decel parameter (parameter 30 for
“normal decel” rate or parameters 31
to 37 for “preset decel” rates.
Verify the control wiring is in a
dedicated conduit and not run near
high voltage wiring. Install surge
suppressors on the coils of ALL
relays, solenoids, and contactors
associated with the line.
Run drive without the motor
connected. If drive runs, use a
megger to test the motor.
Recalibrate external speed reference
signal.
Replace the drive.
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TROUBLESHOOTING TABLE (Cont.)
FAULT DISPLAY
LO BUS VOLTS
CAUSES
Low AC line voltage.
Soft AC line voltage.
Electrical noise present on the control
wiring.
Bad connection between Control
Board and Driver Board.
EMERGENCY STOP
START ERROR
CONTROL
POWER TRANS. or
POWER LOSS
Pico fuses FU101, FU201, F301,
F401, FU4 or FU5 located on the
driver board are defectives.
Defective drive.
Connection between TB-2 and TB-22
on the control board is open.
Defective control board
Incorrect start/stop wiring on the
control board.
Incorrect parameter settings
(parameters 70 and 71)
Defective control board.
The drive has sensed a configuration
mismatch.
Defective control board.
AC line voltage sagged or dipped.
Power was removed from the drive,
then reapplied before 30 seconds has
elapsed.
Electrical noise present on the control
wiring.
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REMEDY
Correct the AC line so it is within the
drive’s specifications.
Verify the transformer supplying
voltage to the drive is adequately
sized.
Verify the control wiring is in a
dedicated conduit and not run near
high voltage wiring. Install surge
suppressors on the coils of ALL
relays, solenoids and contactors
associated with the drive.
Check the ribbon cable that connects
the two boards. Verify it is firmly
seated into the receptacle on both
boards. (PL103 on the control board
to PL201 on the power board).
Replace the fuses or driver board.
Replace the drive.
Verify that a jumper wire or normally
closed contact is connected to these
terminals. The voltage measurement
across these terminal should be zero
volts DC, provided there is a
connection between the two points.
Replace the control board.
Consult the User’s Manual for proper
wiring.
Consult the User’s Manual for proper
settings of these parameters.
Replace the control board.
Reset back the factory parameters
(see parameter 141).
Replace the control board.
Press the STOP button on the keypad
or open the external STOP contact to
clear the fault.
Always wait at least 30 seconds
before
reapplying
power
after
powering down.
Verify the control wiring is in a
dedicated conduit and not run near
high voltage wiring. Install surge
suppressors on the coils of ALL
relays, solenoids, and contactors
associated with the line.
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TROUBLESHOOTING TABLE (Cont.)
FAULT DISPLAY
POWER SAG
CAUSES
Sag in the AC line on power-up
(extremely “soft” AC line).
The control board has been put in a
drive of a different voltage and/or
horsepower than it is configured for.
HI TEMP
DC BRAKE ERR
DYNAM BRK OL
BLOWS INPUT
FUSES
Ambient temperature has exceeded
the drive’s rating.
Defective drive.
Motor not connected to the output.
Excessive duty cycle (if the
Dynamic Brake is ON too long, the
drive trips to prevent overheating of
the braking resistor).
Incorrect fuses.
Defective drive.
NO CHARACTERS
ON THE DISPLAY,
BUT DISPLAY’S
BACKLIGHT IS LIT.
Keypad is not plugged in or not
properly connected.
Keypad RUN led is open.
POWER APPLIED
TO DRIVE, THE
DISPLAY ON THE
CONTROL BOARD
IS NOT LIT. NO
CHARACTERS OR
BACKLIGHT.
Defective control board.
There is no power from the
secondary control transformer or
defective control transformer.
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REMEDY
Verify the transformer supplying voltage to
the drive is adequately sized. The fault can
be cleared with the STOP command, but
only after the line voltage has recovered to
the normal level (consider also to reset the
drive to factory settings).
Reset back to factory parameters (see
parameter 141) and then press STOP until
the fault is clear in the operating mode.
Customer settings have to be done prior to
run the drive after a factory reset.
Reduce the ambient temperature if
possible, or relocate the drive.
Replace the drive.
Connect motor.
Application may require heavy duty braking.
Contact Schneider Electric Services for
assistance.
Consult the User’s Manual for the correct
fuse type and value.
Perform steps 1, 2, 3 and 4 of the VSD57
Series Maintenance Check, then contact
Schneider’s Service for further assistance.
Verify the keypad is plugged in and that all
the pins of the keyboard receptacle (P105).
Also verify all the pins on keypad are
plugged into the receptacle on the cable.
The RUN led on the keypad should flash 2
time when the drive is performing its self
diagnostic on power-up (the LCD display
will flash the word “TESTING” 2 times.
When the word testing appeared, the RUN
led should illuminate). If the led does not
illuminate under these conditions, it is
probably open. Replace the keypad.
Replace the control board.
Disconnect the transformer’s green
secondary, which is plugged into PL-GRN
on the control board. Measure across the
two pins of the plug with an AC voltmeter. It
should measure approximately 24 VAC,
applied voltage is within specifications. If it
is not, check input voltage, pico fuses or
replace control transformer.
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4.4 DRIVE LAYOUT DIAGRAMS AND TEST POINTS
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A RIBBON CABLE CONNECTS
THESE TWO POINTS
OUTPUT TRANSISTORS ARE
LOCATED UNDERNEATH THE
DRIVER BOARD AND
CAPACITOR BOARD
CAPACITOR BOARD
TRANSFORMERS
PRIMARY CONNECTION
PICO FUSES CAUSING
NO DISPLAY
SECONDARY CONNECTION
LOGIC CABLE CONNECTS THIS POINT
TO PL103 ON THE CONTROL BOARD
CONTROL
TRANSFORME
CONTROL
R
TRANSFORME
SECONDARY CONNECTION
R
RECTIFIER IS LOCATED
UNDERNEATH THE POWER
BOARD
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4.5 SPARE PARTS
240 / 200 VAC – Constant torque rating
HP
Bridge
Rectifier
Output
IPM
1
2
3
5
7.5
10
15
20
25
30
40
N/A
N/A
N/A
203-009
203-011
203-011
203-011
203-026
203-026
203-025
203-027
60
203-016
(qty = 3)
203-030
(qty = 3)
75
2
3
5
7.5
10
15
20
25
30
40
50
N/A
N/A
N/A
203-009
203-011
203-011
203-026
203-026
203-025
203-027
203-027
60
203-016
(qty = 3)
203-016
(qty = 3)
75
NOTES:
Power
Board
Driver
Board
Capacitor
Board
LEM
Board
Control
Transformer
N/A
990-001
N/A
N/A
N/A
990-002
N/A
N/A
N/A
990-003
N/A
N/A
215-005
991-001
N/A
N/A
215-010
994A-001
N/A
N/A
215-010
994A-002
N/A
N/A
215-011
994A-008
N/A
N/A
215-012
995-001
N/A
N/A
215-012
995-002
N/A
N/A
215-009
996-001
N/A
N/A
215-201
999-005
998A-005 9910-007
(qty = 3)
215-202
9913-007 9914A-006 9912-006
(qty = 3)
215-203
9913-007 9914A-008 9912-007
(qty = 3)
240 / 200 VAC – Variable torque rating
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
9915A-002
501-054-01
501-054-01
501-054-01
501-047-01
501-047-01
501-047-01
501-047-01
501-061-01
501-061-01
501-061-01
501-061-01
9915A-003
501-064-01
9915A-003
501-064-01
N/A
N/A
N/A
215-005
215-010
215-010
215-011
215-011
215-009
215-009
215-201
(qty = 3)
215-202
(qty = 3)
215-202
(qty = 3)
990-103
990-101
990-102
991-101
994A-101
994A-102
995-101
995-002
995-102
996-101
999-005
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
998A-105
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
9910-008
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
9915A-001
501-054-01
501-054-01
501-054-01
501-047-01
501-047-01
501-047-01
501-061-01
501-061-01
501-061-01
501-061-01
501-061-01
9913-005
9914A-106
9912-104
9915A-001
501-064-01
9913-007
9914A-106
9912-105
9915A-003
501-064-01
1. Main Control Board: VSD57 NEMA 1 (all HP): 831-110, VSD57 NEMA 12 (all HP):
831-111
2. Numbers in ( ) before price indicate quantity of part required.
3. 40-75 HP units also have a Precharge Board (part no. 9924-001) that mounts to the
Power Board.
4. These parts are for Schneider Electric internally use only.
Schneider Electric Canada
Internal/Public
page 21/40
840984731
Copyright © 2006 by Schneider Electric
6 May 17
SPARE PARTS (Cont.)
480 VAC – Constant torque rating
HP
Bridge
Rectifier
Output
IPM
Power
Board
Driver
Board
Capacitor
Board
LEM
Board
Control
Transformer
1
2
3
5
7.5
10
15
20
25
30
40
203-009
203-009
203-009
203-009
203-009
203-022
203-022
203-022
203-022
203-025
203-025
991-007
991-003
991-004
991-005
991-006
994A-003
994A-004
995-003
995-004
996-002
999-001
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
998-001
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
9910-001
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
9911-001
501-048-01
501-048-01
501-048-01
501-048-01
501-048-01
501-048-01
501-048-01
501-062-01
501-062-01
501-062-01
501-062-01
50
203-025
999-003
998-003
9910-003
9911-001
501-062-01
60
203-018
(qty = 3)
203-016
(qty = 3)
203-018
(qty = 6)
203-018
(qty = 6)
215-101
215-101
215-102
215-103
215-103
215-107
215-107
215-105
215-105
215-106
215-301
(qty = 3)
215-301
(qty = 3)
215-302
(qty = 3)
215-302
(qty = 3)
215-303
(qty = 3)
215-303
(qty = 3)
9913-001
9914A-001
9912-001
9915A-001
501-065-01
9913-003
9914A-003
9912-003
9915A-001
501-065-01
9917-001
9918-001
9919-001
501-065-02
9917-001
9918-003
9916-001
(qty = 3)
9916-001
(qty = 3)
9919A-001
501-065-02
75
100
125
501-062-02
150
NOTES:
203-016
(qty = 6)
215-304
(qty = 6)
9937-001
(L)
9938-001
(R)
9936-001
(Driver/Capacitor Board) 9919A-001
(qty = 3)
501-062-03
501-065-01
1. Main Control Board: VSD57 NEMA 1 (all HP): 831-110, VSD57 NEMA 12 (all HP):
831-111
2. Numbers in ( ) before price indicate quantity of part required.
3. On 150 HP units, the (L) and (R) under Power Board indicate LEFT and RIGHT.
4. 150 HP units also have a Distribution Board (Part no. 9943-001) and a Personality
Board (Part no. 9946-001).
5. These parts are for Schneider Electric internally use only.
Schneider Electric Canada
Internal/Public
page 22/40
840984731
Copyright © 2006 by Schneider Electric
6 May 17
SPARE PARTS (Cont.)
480 VAC – Variable torque rating
HP
Bridge
Rectifier
Output
IPM
Power
Board
Driver
Board
Capacitor
Board
LEM
Board
Control
Transformer
2
3
5
7.5
10
15
20
25
30
40
50
203-009
203-009
203-009
203-009
203-009
203-022
203-022
203-022
203-026
203-025
203-025
991-110
991-102
991-103
991-104
991-105
994A-103
995-104
995-105
995-106
996-102
999-001
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
998-101
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
9910-101
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
9911-001
501-048-01
501-048-01
501-048-01
501-048-01
501-048-01
501-048-01
501-062-01
501-062-01
501-062-01
501-062-01
501-062-01
60
203-025
999-003
999-102
9910-003
9911-001
501-062-01
75
203-018
(qty = 3)
203-016
(qty = 3)
203-018
(qty = 6)
203-018
(qty = 6)
215-101
215-101
215-102
215-103
215-103
215-107
215-107
215-105
215-105
215-106
215-301
(qty = 3)
215-301
(qty = 3)
215-302
(qty = 3)
215-302
(qty = 3)
215-303
(qty = 3)
215-303
(qty = 3)
9913-003
9914A-101
9912-101
9915A-001
501-065-01
9913-003
9914A-102
9912-102
9915A-001
501-065-02
9917-001
9918-103
9919A-001
501-065-02
9917-001
9918-104
9916-003
(qty = 3)
9916-102
(qty = 3)
9919A-001
501-065-02
100
125
150
501-062-02
200
NOTES:
203-016
(qty = 6)
215-304
(qty = 6)
9937-001
(L)
9938-001
(R)
9936-101
(Driver/Capacitor Board) 9919A-001
(qty = 3)
501-062-03
501-065-03
1. Main Control Board (all HP): Part no. 831-110
2. Numbers in ( ) before price indicate quantity of part required.
3. On 200 HP units, the (L) and (R) under Power Board indicate LEFT and RIGHT.
4. 200 HP units also have a Distribution Board (Part no. 9943-001) and a Personality
Board (Part no. 9946-001).
5. These parts are for Schneider Electric internally use only.
Schneider Electric Canada
Internal/Public
page 23/40
840984731
Copyright © 2006 by Schneider Electric
6 May 17
SPARE PARTS (Cont.)
590 VAC – Constant torque rating
HP
Bridge
Rectifier
Output
IPM
Power
Board
Driver
Board
Capacitor
Board
LEM
Board
Control
Transformer
1
2
3
5
7.5
10
15
20
25
30
40
203-021
203-021
203-021
203-009
203-009
203-022
203-022
203-022
203-022
203-025
203-025
991-007
991-008
991-009
991-010
991-011
994B-005
994A-006
995-005
995-006
996-003
999-002
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
998-002
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
9910-002
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
9911-001
501-049-01
501-049-01
501-049-01
501-049-01
501-049-01
501-049-01
501-049-01
501-063-01
501-063-01
501-063-01
501-063-01
50
203-025
999-004
998-003
9910-004
9911-001
501-063-01
60
203-018
(qty = 3)
203-016
(qty = 3)
203-018
(qty = 6)
203-018
(qty = 6)
215-101
215-101
215-101
215-102
215-103
215-112
215-112
215-112
215-105
215-106
215-301
(qty = 3)
215-301
(qty = 3)
215-302
(qty = 3)
215-302
(qty = 3)
215-303
(qty = 3)
215-303
(qty = 3)
9913-002
9914A-002
9912-002
9915A-001
501-066-01
9913-004
9914A-004
9912-004
9915A-001
501-066-01
9917-002
9918-006
9919-001
501-066-02
9917-002
9918A-004
9916-002
(qty = 3)
9916-004
(qty = 3)
9919A-001
501-066-02
9937-002
(L)
9938-002
(R)
9945-001
(Driver/Capacitor Board) 9919A-001
(qty = 3)
75
100
125
501-063-02
150
NOTES:
203-016
(qty = 6)
215-303
(qty = 3)
501-063-03
501-066-03
1. Main Control Board: VSD57 NEMA 1(all HP): 831-110, VSD57 NEMA 12 (all HP): 831111
2. Numbers in ( ) before price indicate quantity of part required.
3. On 150 HP units, the (L) and (R) under Power Board indicate LEFT and RIGHT.
4. 150 HP units also have a Distribution Board (Part no. 9943-001) and a Personality
Board (Part no. 9946-002).
5. These parts are for Schneider Electric internally use only.
Schneider Electric Canada
Internal/Public
page 24/40
840984731
Copyright © 2006 by Schneider Electric
6 May 17
SPARE PARTS (Cont.)
590 VAC – Variable torque rating
HP
Bridge
Rectifier
Output
IPM
Power
Board
Driver
Board
Capacitor
Board
LEM
Board
Control
Transformer
2
3
5
7.5
10
15
20
25
30
40
50
203-021
203-021
203-009
203-009
203-009
203-022
203-022
203-022
203-022
203-025
203-025
991-111
991-009
991-107
991-108
991-109
994A-104
995-107
995-108
995-109
996-103
999-004
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
998-103
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
9910-102
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
9911-001
501-049-01
501-049-01
501-049-01
501-049-01
501-049-01
501-049-01
501-063-01
501-063-01
501-063-01
501-063-01
501-063-01
60
203-025
999-004
998-104
9910-004
9911-001
501-063-01
75
203-018
(qty = 3)
203-018
(qty = 3)
203-018
(qty = 6)
203-018
(qty = 6)
215-101
215-101
215-103
215-103
215-103
215-107
215-107
215-105
215-105
215-106
215-301
(qty = 3)
215-301
(qty = 3)
215-302
(qty = 3)
215-302
(qty = 3)
215-303
(qty = 3)
215-303
(qty = 3)
9913-002
9914A-103
9912-103
9915A-001
501-066-01
9913-004
9914A-105
9915A-001
501-066-01
9917-002
9918-101
9919-001
501-066-02
9917-002
9918-105
9912-106
(qty = 3)
9916-004
(qty = 3)
9916-101
(qty = 3)
9919A-001
501-066-02
100
125
150
501-063-02
200
NOTES:
203-016
(qty = 6)
215-303
(qty = 3)
9937-002
(L)
9938-002
(R)
9945-101
(Driver/Capacitor Board) 9919A-001
(qty = 3)
501-063-03
501-066-03
1. Main Control Board (all HP): Part no. 831-110
2. Numbers in ( ) before price indicate quantity of
part required.
3. On 200 HP units, the (L) and (R) under Power Board indicate LEFT and RIGHT.
4. 200 HP units also have a Distribution Board (Part no. 9943-001) and a Personality
Board (Part no. 9946-102).
5. These parts are for Schneider Electric internally use only.
Schneider Electric Canada
Internal/Public
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840984731
Copyright © 2006 by Schneider Electric
6 May 17
10. VSD17 SERIES (1/4-60HP, 120-575 VAC)
5.1 INTRODUCTION
Objective
This section of the troubleshooting guide is for the use of all persons who might have to troubleshoot
an incident in an installation in which an VSD17 drive is installed, whether coupled or not with a
communication system.
Wiring error
The user’s manual draws your attention to the fact that certain wiring errors could lead to the
destruction of the drive. Should these recommendations be ignored, the warranty is null and void.
Repair policy
The VSD17 Series Drives are generally not serviceable, therefore only Troubleshooting Table is
available. Contact Schneider Electric Services headquarter at (905) 678-7000 for further information
on Repair Policy of this drive.
What to do in the event of failure
When the drive trips on a fault, the display will automatically change to the FAULT display, which
indicates the FAULT MESSAGE.
FAULT:
|
Drive
Status
OVERLOAD
|
Fault
Message
Locate the fault message, identify the possible causes of the failure and remedies from the
Troubleshooting Table. To clear a fault, stop the drive, either on the terminal strip, or by using the Stop
button on the keypad. The fault only clears if the condition that caused the fault has passed.
Contact Schneider Electric Services should any questions arise while using this guide, or if the drive
needs to be repaired. Also, fill in the Drives Failure Report form in the back of this guide before
contacting Schneider Electric Services for service.
NOTE!
Although every care has been taken in the preparation of this document, Schneider Electric
cannot be held responsible for any errors it may contain or any damage which may result
from its use or application.
The hardware, software and services described in this document may be changed or
modified at any time, either from a technical point of view or in the way they are operated.
Their description can in no way be considered contractual.
DANGER !
HAZARDOUS VOLTAGE
 Only Schneider Electric trained technicians are authorized to repair the VSD57, VSD17
and VSD07 Series Drive.
 Contact Schneider Electric Service department if the drive need to be repaired.
Failure to follow this instruction will result in death, serious injury, or equipment
damage.
Schneider Electric Canada
Internal/Public
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840984731
Copyright © 2006 by Schneider Electric
6 May 17
5.2 TROUBLESHOOTING TABLE
FAULT
DISPLAY
OUTPUT
CAUSES
REMEDY
Output current exceeded 200% of drive
rating due to jammed load and/or
equipment, or
Check for these conditions and correct as needed.
Output shorted phase to ground, or
Phase to phase, or
Disconnect the motor and try running the drive.
Use a megger to test the motor insulation and
cables.
FX or AC BOOST set too high, or
Reduce these values, see parameters 19 and 20.
Bad IGBT module (IPM)
Contact nearest Schneider Service Center.
LO VOLTS Low or "soft" AC line voltage below 15%
of normal, or
Noisy mains, or
Verify the power quality. Consider installing a line
reactor.
Electrical noise present on the control
wiring
Separate the control wiring from power cables for
at least 6 inches. Consult the Wiring Practice
section in this book for more information.
HI VOLTS High line voltage, or
HI TEMP
Verify the input voltage and/or transformer
supplying voltage to drive is adequately sized.
Verify the input voltage so it is within the drive's
specification.
Noisy mains, or
Verify the power quality. Consider installing a line
reactor or Drive Isolation Transformer.
Regenerative or high inertia load, or
Consider installing a load reactor and/or dynamic
Braking option. Consult Schneider Canada for
assistance.
DECEL too fast or excessive braking, or
Increase the deceleration time, see parameter 9 in
the setting menu.
Electrical noise present on control wiring
Consult Wiring Practice section in the User’s
Manual for more information.
Ambient temperature too high, or
Heat sink temperature too high, or
Fan failure (if equipped)
Check motor load, fans and ambient temperature
around drive controller. Do not install heat
generating devices underneath the drive. Wait
approximately 7 minutes for drive controller to
cool down before resetting.
Schneider Electric Canada
Internal/Public
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840984731
Copyright © 2006 by Schneider Electric
6 May 17
TROUBLESHOOTING TABLE (Cont.)
FAULT
CAUSES
DISPLAY
OVERLOAD Output current rating exceeded for too
long due to jammed load and/or
equipment, or
PWR SAG
REMEDY
Check for these conditions and correct as needed.
Thermal overload protection setting too
low, or
Check setting of MOTOR OVERLOAD (parameter
17) and compare with motor In.
Drive undersized for application, or
Check the output current and oversize the drive
as needed.
One of output phase disconnected while
motor running, or
Check motor cables and connections.
Impact loads causing I RMS value
increased
Verify motor and drive controller selection are
correctly sized for the application. Oversize the
drive and motor as needed.
Erratic AC line, or
Control board from another drive with
different rating installed
Reset the drive to factory settings (parameter 65),
then switch back to the operating screen and
press STOP function key until the fault is clear.
PWR TRAN AC line dipped or sagged, or
Low or noisy line voltage
Verify the power quality. Consider installing a line
inductor and/or Drive Isolation Transformer
LANGUAGE Selected language not present, or
Select English language.
Defective language EEPROM
Contact your nearest Schneider Service Center
EXTERNAL Logic input 13D is active
Check the state of the input 13D and the setting of
parameter 50 – TB13D EXT.
DB ERROR DB resistors are overheating due to
excessive DB duty cycle
Consult Schneider Canada for assistance
CONTROL
Software that is not compatible with
previous version has been installed
Reset the drive to factory settings (parameter 65),
then switch back to the operating screen and
press STOP function key until the fault is clear.
INTERNAL
INTERN#
Electrical noise present on control wiring, Consult Wiring Practice section in this book for
or
more information.
Defective microprocessor
Schneider Electric Canada
Internal/Public
page 28/40
Contact your nearest Schneider Service Center
840984731
Copyright © 2006 by Schneider Electric
6 May 17
11. VSD07 SERIES (1/4-5HP, 120-575 VAC)
6.1 INTRODUCTION
Objective
This section of the troubleshooting guide is for the use of all persons who might have to troubleshoot
an incident in an installation in which a VSD07 drive is installed, whether coupled or not with a
communication system.
Wiring error
The user’s manual draws your attention to the fact that certain wiring errors could lead to the
destruction of the drive. Should these recommendations be ignored, the warranty is null and void.
Repair policy
The VSD07 Series Drives are generally not serviceable, therefore only Troubleshooting Table is
available. The defective drive will be replaced under warranty if it is applied.
What to do in the event of failure
When the drive trips on a fault, the display will automatically change to the FAULT display, which
indicates the FAULT CODE. The FAULT HISTORY is also stored in the parameter 50, refer to
Appendix C of the user’s manual for accessing to this parameter.
Locate the fault code, identify possible causes of the failure and remedies from the Troubleshooting
Table. To clear a fault, stop the drive, either on the terminal strip, or by using the Stop button on the
optional remote keypad. The fault only clears if the condition that caused the fault has passed.
Consult Appendix C of the user’s manual for further information on resetting a fault.
Contact Schneider Electric Services should any questions arise while using this guide, or if the drive
needs to be repaired. Also, fill in the Drives Failure Report form in the back of this guide before
contacting Schneider Electric Services for service.
NOTE !
Although every care has been taken in the preparation of this document, Schneider Electric
cannot be held responsible for any errors it may contain or any damage which may result
from its use or application.
The hardware, software and services described in this document may be changed or
modified at any time, either from a technical point of view or in the way they are operated.
Their description can in no way be considered contractual.
DANGER !
HAZARDOUS VOLTAGE
 Only Schneider Electric trained technicians are authorized to repair the VSD57, VSD17
and VSD07 Series Drive.
 Contact Schneider Electric Service department if the drive need to be repaired.
Failure to follow this instruction will result in death, serious injury, or equipment
damage.
Schneider Electric Canada
Internal/Public
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840984731
Copyright © 2006 by Schneider Electric
6 May 17
6.2 TROUBLESHOOTING TABLE
FAULT DESCRIPTION
CAUSES
AF
High temperature Ambient temperature too high, or
fan failure (if equipped).
CF
Control fault
EF
External fault
GF
Data fault
HF
High DC bus
voltage
Operating altitude.
A blank EPM, or an EPM with
corrupted data has been installed.
TB-13A or TB-13C is set as an
External Fault input and it is open
with respect to TB-4.
User data and OEM defaults in
the EPM are corrupted.
High line voltage.
REMEDY
Check motor load, fan and ambient
temperature at the drive controller. Wait
for the drive to cool down before
resetting.
Derate for operating altitude.
Use parameter #48 to reset to factory
defaults or OEM defaults (if present).
Refer to parameter #10.
Obtain new EPM from OEM or reset to
factory defaults instead of OEM defaults.
Check input line voltage and/or check
parameter #01 – Line voltage for proper
voltage selection.
Add braking option, if necessary.
Overhauling load.
Increase deceleration rate.
LF
OF
Low DC bus
voltage
Output fault
Deceleration rate set too fast.
Low line voltage.
Phase to phase or phase to
ground short.
Adjust line voltage.
Remove all the power. With drive
controller disconnected, check
connecting cables and motor insulation.
Replace output transistor.
Bad output transistor.
Adjust boost settings.
PF
Current overload
cF
Compatibility
fault
SF
UF
Single phasing
fault
Start fault
F1
EPM fault
F2-F9,
Fo
dF
JF
Internal fault
Dynamic Brake
fault
Remote (serial)
fault
Boost settings are too high.
Drive may be undersized.
Problem with driven equipment.
EPM programmed for another
drive and is not compatible with
this drive.
On e phase of three phase input
is not present.
Start command was present when
drive controller was powered up.
The EPM module is missing,
damaged, or improperly seated.
Control board has sensed a
problem.
DB overloaded.
Loss of communication with
remote keypad or other serial
device.
Schneider Electric Canada
Internal/Public
page 30/40
Verify that drive is sized properly for
motor load. Inspect motor.
Verify EPM installed in correct drive.
Verify input voltage at L1, L2, L3.
Must wait 2 seconds after power-up to
apply Start command if Start method is
set to Normal.
Install, replace or reseat the EPM
module.
Replace control board or consult
Schneider Service.
Increase decel time or remove
overhauling load.
Reconnect serial device or reduce time
between status updates on remote serial
device or reduce cabling cross
talk/noise.
840984731
Copyright © 2006 by Schneider Electric
6 May 17
12. INSTALLATION AND RECOMMENDATIONS
7.1 INTRODUCTION
Objective
Inspiring from the product user’s manual, this section of the troubleshooting guide, under a checklist
form, is for the use of all persons who might have to install a new VSD07, VSD17 or VSD57 drive or to
troubleshoot an incident in an installation in which an VSD07, VSD17 or VSD57 drive is installed,
whether coupled or not with a communication system.
Should any recommendations in the VSD07/VSD17/VSD57 drive product user’s manual or in this
section be ignored, the warranty is null and void.
Contact Schneider Electric Services should any questions arise while using this guide.
NOTE!
Although every care has been taken in the preparation of this document, Schneider Electric
cannot be held responsible for any errors it may contain or any damage which may result
from its use or application.
The hardware, software and services described in this document may be changed or
modified at any time, either from a technical point of view or in the way they are operated.
Their description can in no way be considered contractual.
DANGER !
HAZARDOUS VOLTAGE
 Only Schneider Electric trained technicians are authorized to repair the VSD57, VSD17
and VSD07 Series Drive.
 Contact Schneider Electric Service department if the drive need to be repaired.
Failure to follow this instruction will result in death, serious injury, or equipment
damage.
Schneider Electric Canada
Internal/Public
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840984731
Copyright © 2006 by Schneider Electric
6 May 17
7.2 INSTALLATION AND RECOMMENDATIONS - CHECKLIST
No. Recommendations
1
Insure that the characteristics of the selected drive controller
matching with the motor nameplate.
2
Operating temperature:
- NEMA 1: 0 – 50 oC (40 oC for VSD57 drive)
- NEMA 4: 0 – 40 oC
- NEMA 12: 0 – 40 oC
3
Ambient humidity: less than 95% (without condensation).
4
Insure that the enclosure is suitable for the environment.
5
Input voltage tolerance: +10%, -15%
6
Insure that the phase unbalance not exceeding more than 2%.
Check voltage on three phase L1, L2 and L3.
7
Verify the kVA rating of the emergency generator (if any). It is
recommended that the generator kVA is 5 times greater than total
drive controller kVA, or 3 times greater if line reactor is present.
8
- Insure that the drive controllers and motors and connected to
the same ground. Terminate all power grounds to power
system ground conductor.
- Do not use metallic conduit or cable shield as a ground
conductor. Use copper wire for grounding. Wire size is
determined by national and local codes.
- Multiple drives must be grounded individually, not loop wired.
- Insure that the resistance to ground is 1 ohm or less.
9
- Maintain 4 inches (minimum) of clearance around the drive
rated below 20HP.
- Maintain 6 inches (minimum) of clearance around the drive
rated from 25HP and 8 inches from 60HP and above.
10 Insure that the drive is not mounted above other drives or heat
producing equipment.
11 Insure that the drive is mounted in a vertical position.
12 Install a Drive Isolation Transformer or 3-5% line inductor if the kVA
rating of the AC supply transformer is greater than 10 times the
input kVA rating of the drive, also if the application is 600 VAC.
13 Install fast acting fuse rated at 1.2 times the input amperage rating
of the Variable Torque Drive or 1.5 times the input rating amperage
rating of the Constant Torque Drive. For smaller horsepower
drives, the minimum fuse size is 10 Amps fast acting type.
14 Select copper wire gauge based on a minimum of 150% of Drive’s
continuous input current rating and minimum 75oC insulation rating.
Use only UL and CSA listed and approved wire.
15 Insure that the power wiring to the motor must have the minimum
separation (4 inches) from all other power wiring, whether from the
same drive or other drives; do not run in the same conduit.
16 Use metallic conduit for all drive controller wiring. Do not run control
and power wiring in the same conduit.
17 Non metallic conduits or cable trays used to carry power wiring
must be separated from metallic conduit carrying low-level control
wiring by at least 12 in (30.5 cm)
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INSTALLATION AND RECOMMENDATIONS – CHECKLIST (Cont.)
No. Recommendations
18 Insure that whenever power and control wiring cross, the metallic
conduits and non-metallic conduits or trays must cross at right
angles.
19 Do not recycle the power more than once every 2 minutes.
20 Use a low capacitance phase to phase and to ground cable at the
drive output.
21 Install a load reactor if motor leads are greater than 30 ft, also
if the application is 600 Volts.
22 Do not install lightning arrestors or power factor correction
capacitors on the output of the drive controller.
23 Do not install contactors between drive and motor without
consulting Schneider Canada representative. Operating contactors
between drive and motor may result in equipment damage.
24 Verify if there is a mechanical brake on the motor. Insure that the
brake control sequence is correct and the brake is working
properly.
25 Verify if the fast acceleration and deceleration time are critical.
26 Use twisted shielded cable with a pitch of 1 to 2 inches for all
analog inputs/outputs. The shield should be connected at drive
panel.
27 Use a snubber circuit (surge suppressor) on relay and contactor
coils associated with the inverter. Consult Schneider Electric for
more information.
28 Do not apply hi-pot or megger test on the motor when it is
connected to the drive.
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Copyright © 2006 by Schneider Electric
6 May 17
13. DRIVES RETURN POLICY
1.0 Purpose:
To establish a procedure to handle the returns of defective drives to Schneider Electric Services
for replacement and / or repair and return under factory warranty or out of warranty.
2.0 Scope and Applicability:
2.1 This policy is intended to provide details specific to the stated products (Drives) .
2.2 This policy is intended as a “product specific” supplement and does not, in any part, replace
the Schneider Electric Corporate Policy Procedures for Equipment & Product Returns CQP013.
3.0 References
3.1 Schneider Electric Corporate Policy Procedures for Equipment & Product Returns CQP-013.
4.0 Warranty Statement:
4.1 The following is the Warranty Statement covering the drives from the User’s Manual:
“Any control component, which under normal use, becomes defective, within the stated
warranty time period, shall be returned to Schneider Electric Services, freight prepaid, for
examination. Schneider Electric Services reserves the right to make the final determination
as to the validity of a warranty claim, and sole obligation is to repair or replace only
components which have been rendered defective due to faulty material or workmanship. No
warranty claim will be accepted for components which have been damaged due to
mishandling, improper installation, unauthorized repair and/or alteration of the product,
operation in excess of design specifications or other misuse, or improper maintenance.
Schneider Electric Services makes no warranty that its products are compatible with any
other equipment, or to any specific application, to which they may be applied and shall not be
held liable for any other consequential damage or injury arising from the use of its products
This warranty is in lieu of all other warranties, expressed or implied. No other person, firm or
corporation is authorized to assume, for Schneider Electric Inc., any other liability in
connection with the demonstration or sale of its products.”
5.0 Procedure:
5.1 As stated in the warranty statement, defective drives shall be returned to Schneider Electric
Services (SES) or examination.
5.2 Responsibilities and Procedures as presented in the Schneider Electric Corporate Policy
Procedures for Equipment & Product Returns CQP-013 are applicable.
5.3 1. Repairs Only:
If the drive is to be repaired (under warranty or out of warranty), the customer should be
instructed to return the drive to SES following SES’s return procedures. This is presented in
Situation 1.
5.3.2 Drive Replaced and Credit required:
If a new drive has been sold to the customer and he is claiming warranty and a credit for the
defective drive, he must return the drive using the Corporate Policy Procedures for
Equipment & Product Returns, as presented in Situation 2. This requires a RA number from
the Regional Returns Representative.
5.3.3 Drive Replaced by Schneider Electric Services
In response to a request for service, SES may replace a drive under warranty. This is
presented in Situation 3.
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5.4 Examples:
The following examples provides three situations and details on how they should be handled.
5.4.1 Situation 1: Repair and Return:
Customer has failed drive and can wait for repair and return. (In this case, the customer can
either run his equipment in bypass mode or has a spare drive to install in the place of the
defective drive).
Procedure: Applicable for Warranty and Non-warranty repair and returns.
1. Customer (or his distributor) contacts Schneider Electric Services for a SERVICE Return
Authorization number. (SRA number). If drive is out of warranty, customer must provide
Purchase Order to cover the repairs.
2. SES issues SRA number to customer and asks customer to complete the Drive Failure
report. Both the SRA number and Drive Failure Report must accompany drive when
shipped to Schneider Electric Services.
3. Customer ships the drive prepaid to SES at Rexwood Road (or designated Service
Center) to the attention of Electronic Repairs.
4. SES will inspect the drive and, if required, make necessary arrangements to return the
drive to the source plant for repairs.
Alternatively, SES will repair the drive and return to the customer.
5. If a site visit is required or requested, the local SES office opens a FS (Field Service Work
Order Number). Purpose of site visit is to determine whether or not problem is one of
application or setup and, if in question, to determine if drive is under warranty. The site
visit is a billable service to the customer’s account, unless other arrangements are made,
at SES’s then applicable commercial rates, regardless of the drive’s warranty status.
6. If the repairs are covered under warranty, SES will issue an internal invoice to the
product’s warranty account.
7. If, in the opinion of either SES or the source plant, the failure is deemed to not be covered
under warranty due to the nature of the defect, SES will contact the customer to inform
them and request a Purchase Order to cover the repairs.
8. Copies of invoice and any report should be forwarded to Drives Marketing and to SES HQ
Attention Warranty.
5.4.2 Situation 2: Provide Replacement Drive & Issue Credit for Defective Drive
Customer has failed drive and cannot wait for repair and return. (In this case, the customer
cannot run his equipment in bypass mode or does not have a spare drive to install in the place
of the defective drive).
Procedure: Applicable for Warranty and Non-warranty repair and returns.
1. Customer issues Purchase Order for a replacement drive and requests a Return
Authorization from Regional Returns Representative (RRR) for the defective drive.
NOTE: Check if a replacement drive is available from Repair/Exchange Inventory before
ordering new drive from Caravelle.
2. Replacement drive is shipped and customer is invoiced for the new drive.
3. The RRR issues RA number to customer and asks customer to complete the Drive Failure
report. The RRR will also provide customer with SRA number. Both the RA form, SRA
number and Drive Failure Report must accompany drive when shipped to Schneider
Electric Services.
4. The RRR faxes (or emails) RA form to SES HQ at Verbena along with the Drive Failure
Report, if available.
5. Customer ships the drive prepaid to SES at Rexwood Road (or designated Service
Centre), attention Electronic Repairs.
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6 May 17
6. SES will inspect the drive and, if required, make necessary arrangements to return the
drive to the source plant for repairs.
7. If a site visit is required or requested, the local SES office opens a FS (Field Service Work
Order Number). Purpose of site visit is to determine whether or not problem is one of
application or setup and, if in question, to determine if drive is under warranty. The site
visit is a billable service to the customer’s account, unless other arrangements are made,
at SES’s then applicable commercial rates, regardless of the drive’s warranty status.
8. If the repairs are covered under warranty, SES will “sign off” on the RA and return the
signed RA to the RRR to process as a credit to the customer.
9. If, in the opinion of either SES or the source plant, the failure is deemed to not be covered
under warranty due to the nature of the defect, SES will contact the customer to inform
them and request a Purchase Order to cover the repairs. SES will return the RA form to
the RRR noting “not covered by warranty”.
10. Copies of invoice and any report should be forwarded to Drives Marketing and to SES HQ
Attention Warranty.
5.4.3 Situation 3: Service Provides Replacement:
This situation is similar to situation 2 except SES has made a site visit and has determined the
failure to be warranty, not an application problem and has provided (or will provide) a new
drive.
Procedure: Applicable for Warranty repair and returns / replacement only.
1. SES has made a site visit (with approval or at request of sales or marketing). The local SES
office opens a FS (Field Service Work Order Number). Purpose of site visit is to determine
whether or not problem is one of application or setup and, if in question, to determine if drive
is under warranty. (The site visit may be a billable service to the customer’s account, unless
other arrangements are made, at SES’s then applicable commercial rates, regardless of the
drive’s warranty status).
2. Drive is deemed defective and under warranty.
3. SES places an order on the warehouse (Caravelle) for a replacement drive by issuing a
purchase order/Q2C against the warranty FS opened above. NOTE: replacement drive may
be available from Repair/Exchange Inventory.
4. Drive is delivered and installed by the customer and re-commissioned by SES.
5. Defective drive, depending on size, is either shipped by customer to SES or picked-up by
SES. Since the drive was replaced through a warranty FS, no credit is due to the customer.
6. Copies of invoice and any report should be forwarded to Drives Marketing and to SES HQ
Attention Warranty.
6.0 Inspection Fees
All Drives returned for Inspection are subject to an inspection fee, as listed below.
All sizes VSD17
$120.00
VSD57 less than 100hp
$240.00
VSD57 100hp and above
$480.00
The above applies for drives under warranty or out of warranty.
Inspection fee will apply:
On any and all drives that are non-warranty (because of type of failure),
On any drive sent in for inspection and / or repair and no problem is found,
If customer decides not to proceed with repairs after repair price has been quoted.
End.
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Copyright © 2006 by Schneider Electric
9. DRIVES FAILURE REPORT
Date: ________________________
SRA Number_________________________________
(Return Authorization Number provided by Schneider Canada Services)
Customer (User) Information
Company:
Distributor Information
Company:
Address:
Address:
City, Province:
City, Province:
Phone:
Phone:
Fax:
Fax:
Contact Name:
Contact Name:
PO Number:
PO Number:
DATE DRIVE RETURNED: _______________RETURNED TO: ___________________
CONTROLLER (DRIVE) & PROBLEM INFORMATION
Catalogue No:
Serial Number:
Original Order No:
Distributor:
Date:
Time in service:  < 1 year  > 1 year  > 5 years
Fault Codes: please list 1 ____________ 2 _____________ 3 _____________ 4 ____________ 5 ______________
6 ____________ 7 _____________ 8 _____________ 9 _____________10 _____________
(Check parameter 200 on VSD57 or parameter 70 on VSD17.)
Did any other equipment fail at approximately the same time as this equipment? If so please describe:
Other problem information:
Have there been any previous failures at this location?
Braking Module (if installed) Cat. No:
Line Side Reactor
 YES  NO
Serial Number:
Load Side Reactor
 YES  NO
APPLICATION
 Pump
 Fan
 Conveyor
 Vertical Movement
 Other (describe):
HP
Voltage
Current
Electromechanical brake:  Yes  No
Motor Information: HP
Frame
Voltage
FLA
NEMA type
RPM
(base speed @ 60 Hz)
Efficiency
Duty Cycle
Fan Cooled  (separate fan motor)
Multi-motor drive:  Yes  No If yes, number
Speed regulation  Yes  No
HPs
ENVIRONMENT
Motor Environment Dry  Wet  Explosive  Dusty  Corrosive  Other  ________________
Ambient Temperature
oCoF
Controller Environment Dry  Wet  Explosive  Dusty  Corrosive  Other  _______________
Ambient Temperature
oCoF
Drive Enclosure: EEMAC type
Wall mounted  MCC installed  Free standing 
Cable length from Drive/controller to motor
 Feet  Meters
Additional information or comments:
Schneider Electric Canada
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PHYSICAL INSPECTION & TEST REPORT
Physical Inspection (describe):
 Pass  Fail  Not Possible
Replaced Yes
No


 Power Board


 Control Board


 Precharge


 Braking Module
 Other/Test Results (describe):
On-site repairs:  Yes  No Return to EPR
Replaced Yes

 Power Switching Components

 Measuring Board

 Capacitors

 Transformer
Auto self test
No




RECOMMENDATIONS/FINDINGS
Repair Estimate: Yes  No If yes, $
Replacement required during repairs
Yes No
Provide customer with new drive: Yes No 
If yes, replacement drive Serial Number:
If yes, SNA Order number:
Warranty
Yes  No
If not warranty, customer PO:
Application or Mechanical Problem:
Overheating of controller:
Yes  No
Recommission or verify parameters and set-up
Adjust Acceleration/Deceleration times:
Adjust Slip Compensation:
Overvoltage suspected: Yes  No
Yes  No
Adjust current limit:
Reset special functions: (specify)
Increase ventilation:
Add Line Reactor Model No:
Increase HP rating of drive:
Other recommendations:
Defective Drive Returned to Caravelle
Technician: (print)
Date:
 Customer
Date:
Distribution:
 SCS HQ
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C
RA#:
(signature)
 SA Marketing
o
Reduce operating temperature to:
Add Load Reactor Model No:
FS #:
 FS File
 Technician
840984731
Copyright © 2006 by Schneider Electric
PHYSICAL INSPECTION & TEST REPORT
Physical Inspection (describe):
 Pass  Fail  Not Possible
Replaced Yes
No


 Power Board


 Control Board


 Precharge


 Braking Module
 Other/Test Results (describe):
On-site repairs:  Yes  No Return to EPR
Replaced Yes

 Power Switching Components

 Measuring Board

 Capacitors

 Transformer
Auto self test
No




RECOMMENDATIONS/FINDINGS
Repair Estimate: Yes  No If yes, $
Replacement required during repairs
Yes No
Provide customer with new drive: Yes No 
If yes, replacement drive Serial Number:
If yes, SNA Order number:
Warranty
Yes  No
If not warranty, customer PO:
Application or Mechanical Problem:
Overheating of controller:
Yes  No
Recommission or verify parameters and set-up
Adjust Acceleration/Deceleration times:
Adjust Slip Compensation:
Overvoltage suspected: Yes  No
Yes  No
Adjust current limit:
Reset special functions: (specify)
Increase ventilation:
Add Line Reactor Model No:
Increase HP rating of drive:
Other recommendations:
Defective Drive Returned to Caravelle
Technician: (print)
Date:
 Customer
Date:
Distribution:
 SCS HQ
Schneider Electric Canada
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C
RA#:
(signature)
 SA Marketing
o
Reduce operating temperature to:
Add Load Reactor Model No:
FS #:
 FS File
 Technician
840984731
Copyright © 2006 by Schneider Electric
Notes:
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Copyright © 2006 by Schneider Electric