Download Power Point Chapter 2 Communication Skills

COMMUNICATING EFFECTIVELY
COMMUNICATION
Communication is a process through which you send
messages to and receive messages from others.
There are three basic skills associated with listening: speaking,
listening and body language.
Although these skills take practice and energy, the time is worth
it because it helps you form healthy relationships with others.
SPEAKING SKILLS
This means saying clearly what you mean, as it is
your responsibility.
•Your tone of voice, loudness and pitch play a
large role.
•“I” Message is a statement in which a person tells
how he or she feels using the pronoun “I”.
•Using “I” messages can help you avoid blaming,
name-calling or antagonizing the other person in
other ways.
LISTENING SKILLS
Listening is as important to effective
communication as speaking but it is the part
of the communication process that is most
often overlooked.
Active Listening is really paying attention to
what someone is saying and feeling.
COMMUNICATION SCULPTURES
GET INTO A GROUP OF THREE:
•RUNNER
•OBSERVER
•BUILDER
NO MATERIALS TAKEN OUT OF THE
ROOM OR UP TO DOOR
NO CELL PHONE PICTURES!
ACTIVE LISTENING TECHNIQUES
Reflective Listening. You rephrase or summarize what the
other person has said so that you are sure you understand
what is intended.
Clarifying. Asking the person how he/she feels about the
situation or asking questions to understand more fully what
is being said.
Encouraging. Giving signals that you are really
interested and involved.
Empathizing. Actually feeling the other person’s feelings
as you listen.
NONVERBAL COMMUNICATION
Body Language: Nonverbal communication through gestures,
facial expressions and behaviors.
Most non-verbal communication is subtle and often takes place
on a subconscious level.
Being aware of your body language helps you make sure you
are sending the messages you intend and that those messages
are understood.
If your words and your face of body seem to be saying two
different things, the other person may be confused or unsure of
what to think or believe.
BARRIERS TO EFFECTIVE
COMMUNICATION
Unrealistic Expectations. If your goal is to help
another person understand your feelings, you
need to be prepared for the reality that he/she
will not receive the message in the spirit you
intended.
The need to project a tough or superior image.
During the teen years it is common to search for
an identity; a sense of who you are and your place
in the world.
Prejudice. Is an opinion or judgement against a
particular group of people.
CONSTRUCTIVE CRITICISM
Constructive Criticism is a non-hostile
comments that point out problems and have
the potential to help a person change.
ACKNOWLEDGEMENTS
AND
COMPLIMENTS
Complimenting another person is a way of acknowledging
his/her self worth.
These small, unexpected gestures go a long way toward
improving the health of a relationship and another person’s
opinion of you.
Self Effacing: Kind words offered at the expense of your own
pride or personal feelings. Ex: Congratulating a team that
defeats you.